Q: When will the new boarding process begin?
A: It has begun! As of November 8, the new way to board is effective in all airport locations.
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Q: Why is Southwest changing its boarding process?
A: You spoke and we listened. The majority of our Customers told us that they enjoy our "open seating," but they don’t like waiting in line to board. Through a series of evaluations, surveys, and much deliberation, we decided to organize our boarding process. Our new way to board will reduce time spent in the boarding line and give back what you value most—your time. Spend time doing what you choose—whether working, picking up a snack, or just relaxing. And, you still have the freedom and flexibility to choose your favorite seat once onboard the aircraft.
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Q: How does the new boarding process work?
A: Customers will be placed into the A, B, or C boarding groups based on the time of check-in. In addition, Customers will now be assigned a position within that group (For example: A35). This unique combination represents a reserved spot in the boarding group at the gate. When your boarding group is called, you can find your designated place in line and board the aircraft.
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Q: Does this mean I have an assigned seat?
A: No. At Southwest Airlines, we believe the best way for you to like where you sit, is to sit where you like. Once onboard, simply choose any available seat, stow your carry-ons in the overhead bin or under the seat in front of you, and relax.
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Q: When can I check in and receive my boarding pass?
A: You may check in for your flight online at southwest.com beginning 24 hours prior to your departure (for eligible reservations only). You also may check in at an E-Ticket Check-In kiosk (where available), the Skycap Podium (in select locations), Ticket Counter, Departure Gate, or on your mobile device.
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Q: How do I get an "A" boarding pass?
A: Available boarding positions will be distributed on a first-come, first-serve basis upon check-in. The earlier you check in, the lower your boarding group and position on your printed boarding pass. You may also purchase a Business Select fare, which enables you to be among the first to board.
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Q: How will I know when it's my turn to board the plane?
A: It’s easy. You’ll hear one of our friendly gate agents make an announcement for each boarding group. When your group is called, proceed to the column that represents your boarding position (columns are labeled in groups of five) and board the airplane. Additionally, there will be monitors positioned at the front of the lines that display the current group boarding.
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Q: Do families still get to preboard?
A: An adult traveling with a child four years old or younger will board between the "A" and "B" boarding groups, unless you have an "A" boarding pass. Those Customers holding an "A" boarding pass should board with the "A" boarding group. With an all-jet fleet outfitted with comfortable, leather seats, our families traveling with small children are easily accommodated together.
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Q: Do passengers with disabilities still get
to preboard?
A: Prior to general boarding, unaccompanied children between
the ages of five and 11 and Customers with disabilities who have a specific seating
need to accommodate their disability and/or need assistance in boarding the aircraft
may preboard. Customers who choose to preboard cannot sit in an emergency exit
seat.
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