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Employee Quotes

“From the day I started my career at Southwest Airlines, I haven’t looked back. Here at Southwest, I feel like I’m part of a family.”


“On every trip I work, I learn something new. It may be about our overnight destination or a trick to make our job easier and more efficient. This job brings a smile to my face everytime I come to work.”

Patrick Zamora
Provisioning AgentDenver, CO

For more than three decades, Patrick Zamora has served others in some capacity—whether it be as a sergeant in the New Mexico Army National Guard or as a husband, father, and, most recently, grandfather. Patrick LUVs serving others so much that he has spent his 11-year career with Southwest Airlines attending to both our Internal and External Customers as a Ramp Agent and Provisioning Agent at our Las Vegas, Albuquerque, Philadelphia, Baltimore/Washington, Oakland, Reno, and Denver Stations. With all of that moving around, chances are you’ve seen him around our system.

Read more about Patrick.

Employee Success Stories

"There is never a dull moment — something new is happening every day! My Coworkers are always happy and ready to help out.”

“Southwest allows you the freedom to be yourself. We are a unique group of individuals brought together for the purpose of one main goal, which keeps us driven to exceed.”

“It's incredible that we are given the opportunity to serve others on behalf of Southwest's noble cause: The opportunity to work with incredible and talented Coworkers, the opportunity to enjoy the best Leadership of any public company, and the opportunity to provide Positively Outrageous Customer Service every day out of LUV for our Customers and our Southwest Family.”

“I'm blessed with a career that allows me to collaborate with some of the best marketers in the industry as we work together toward the common goal of creating demand for the Southwest brand.”