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Airport Operations

The airport environment is one that is both fast paced and exciting! Join our dedicated Team of Frontline Employees who LUV working with Customers and each other.

  • Ramp Agents
    Warriors who work mostly outdoors loading the bags and cargo, directing our airplanes in and out of the gate, and assuring safe, ontime performance.
  • Operations Agents
    Manage weight and balance of the aircraft and oversee Passenger boarding.
  • Customer Service Agents
    Provide outstanding Customer Service to our great Customers by issuing tickets and checking bags at the Ticket Counter, by being available at the gate for assistance pre-flight, and working in the Baggage Service Office.
  • Provisioning Agents
    Ensure our planes are fully stocked for a great Customer experience.
  • Cargo Agents support our Customers’ Cargo, freight, and shipping needs by delivering great Customer Service. 

Flexible Work Hours
Our Airport Operations Teammembers have the opportunity to make extra money through overtime and shift pick-ups.

Other Ground Operations opportunities include:

  • Leadership Positions
  • Projects and Analysis Teams

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Call Centers

Come join our Team of professional Customer Representatives in the Customer Support and Services (CS&S) Department! We offer a Fun-LUVing, family-oriented environment focused on providing Positively Outrageous Service to both our External and Internal Customers.

Customer Representatives have the opportunity to resolve concerns and/or problems over the phone to ensure our Customers have the best experience with Southwest Airlines.  Our Customer Representatives currently utilize up to eight different applications to assist our Customers.  Our Customer Representatives are given the training and coaching to give the "Southwest Style" of Customer Service.

Flexible Work Hours
Our Customer Representatives have the opportunity to make extra money through overtime and shift pick-ups.

Center Locations
Albuquerque, Chicago, Houston, Oklahoma City, Phoenix, San Antonio, and Atlanta

Other Customer Support and Services Positions include:

  • Leadership
  • Administrative
  • HDQ Support

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Flight Attendants

See your career soar as a Flight Attendant! Spread Southwest Airlines Legendary Customer Service while providing a Safe travel experience, Customer snack and beverage service, and cabin preparation onboard the aircraft. Creative announcements, constant smiles, and topnotch Customer Service are just a few ingredients that factor into being a Southwest Airlines Flight Attendant.

Flexible Work Hours
Although Flight Attendants travel for their job, they can enjoy the opportunity for a flexible work schedule!  Our Flight Attendants have the ability to adjust schedules according to the guidelines of the collective bargaining agreement.

Other Inflight opportunities include:

  • Supervisor
  • Scheduling
  • Planning
  • Payroll/Administration
  • HDQ Support

Base Locations: Atlanta, Dallas, Denver, Houston, Phoenix, Las Vegas, Oakland, Chicago, Baltimore, and Orlando

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Aircraft Maintenance and Engineering

Visualize yourself working on an all-Boeing fleet of aircraft!  At Southwest Airlines you can work on the best fleet in our industry with a professional and FUN Team. The Southwest Airlines Technical Operations Department may be for you!

  • A&P Mechanics
    Our Mechanics are experts in their field, with Safety being their top priority!
  • Appearance Technicians
    Keep our aircraft in tip-top shape.
  • Stock Clerks
    Ensure that the inventory of our aircraft parts and materials are stocked, delivered, and stored.

Other Maintenance & Engineering opportunities include:

  • Engineers
  • Technical Writers
  • Reliability and Records
  • Training and Projects
  • Multimedia Specialists
  • Planning of Aircraft and Materials
  • Warranty and Contracts
  • Payroll and Administration
  • Quality Assurance and Quality Control
  • Maintenance Control

Flexible Work Hours
Our Aircraft Maintenance and Engineering Teammembers have the opportunity to make extra money through overtime and shift pick-ups.

Locations:

  • Line Maintenance – Baltimore, Chicago, Dallas, Houston, Las Vegas, Los Angeles, Oakland, Orlando, Phoenix, and Tampa Bay
  • Intermediate (B&C Checks) Maintenance - Atlanta, Phoenix, Houston, and Dallas
  • Heavy Maintenance - Dallas

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Corporate Careers

Southwest Airlines Headquarters is located in Dallas, Texas. Enjoy lunch with a view of Love Field Airport. Look forward to coming to work in a FUN environment where you can wear casual clothes every day. If you are looking to build a great career with the best airline in the industry, you have come to the right place.

Headquarters includes departments such as:

  • Communication and Outreach
  • Corporate Security
  • Customer Relations/Rapid Rewards
  • Operations Coordination Center
  • Executive Office
  • Facilities
  • Finance
  • Supply Chain Management
  • General Counsel
  • Internal Audit
  • Labor & Employee Relations
  • Marketing
  • Network Planning
  • People
  • Purchasing
  • Revenue Management
  • Safety, Security, & Environmental Services
  • Technology

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Pilots and Flight Operations

Southwest Airlines Pilots are responsible for flying our red-bellied planes throughout our system and are known for maintaining the highest level of Safety and professionalism. Southwest Airlines Pilots are often considered to be the most efficient and hardworking in the industry. They care for our Customers, make entertaining and informative announcements, exercise their Freedom to make their jobs FUN, and, oh, they do a little flying too.

Our Flight Operations Department consists of Pilot Bases, a Flight Training Center, Operations Coordinator Center, Crew Scheduling, Planning, and Payroll and Administration. Our entire Flight Operations Team is dedicated to providing safe, efficient, and Customer-oriented flights. You can take your career at Southwest Airlines as high as you would like... and the sky really is the limit on the Flight Operations Team!

Flight Training Center
Our Flight Training Center currently houses nine state-of-the-art flight simulators.
Location: Dallas near our Headquarters facility.

Training Team

  • Publications
  • Standards
  • Instructors
  • Check Airmen
  • Training Schedulers
  • Simulator Technicians
  • Administrators

Operations Coordination Center (OCC)

  • Superintendents
  • Dispatchers
  • Air Traffic Control Specialists
  • Flight Information Agents
  • Meteorologists
  • Maintenance Control

Scheduling Department

  • Crew Schedulers
  • Crew Planners
  • Flight Ops Payroll

Pilot Base Locations:  Atlanta, Baltimore, Dallas, Denver, Houston, Las Vegas, Orlando, Chicago, Oakland, and Phoenix

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Interns NoLimits Internship Program

Southwest Airlines can guarantee you more than just another line to add to your résumé. Not only will you get hands-on business experience in your particular field at our Headquarters location in Dallas, you will also get to experience the Fun-LUVing Culture that makes Southwest Airlines home to some of the most highly sought after internships year after year.

We are looking for individuals with the following: 

  • A Warrior Spirit, a Servant's Heart, and Fun-LUVing Attitude!
  • A commitment to Customer Service
  • Excellent communication skills
  • Sense of humor
  • Self-motivation and energetic personality
  • Team-oriented quality
  • Flexibility to work in a dynamic, fast-paced environment
  • Ability to work well alone or with others

Learn more about the NoLimits Internship Program

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Rapid Rewards Last Activity Date

Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.

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