Travel Agency Certificate

Note: Important update to travel agency pass policy for Southwest Airlines and AirTran.

Important travel partner information regarding customer support contacts for Southwest Airlines and AirTran Airways.

E-Ticketing Receipts/Fulfillments:  All agencies must move to an e-mail receipt/fulfillment.  Please contact Southwest Travel and request details on setting your agency up with e-mail receipts/fulfillments or call 214-792-6777 between the hours of 7:30am-5:00pm Central Time Zone, Monday through Friday.

To become authorized to book an eTicket on Southwest Airlines, your Agency must have a signed and completed Southwest Airlines Certificate of Appointment from Southwest Airlines.

To eTicket on Southwest Airlines please complete the following:

1. Download Certificate of Appointment (PDF format)                    

2. Completed Certificate of Appointment must be signed by Agency Owner or            Manager.                                                                                    

3. Fax or e-mail the entire (signed) Certificate of Appointment to Southwest Airlines.

Please note that if your Agency already has a completed Southwest Airlines Certificate of Appointment, there is no need to complete a new Certificate of Appointment.

Please send completed Certificates of Appointment to:
E-mail: swtravel@wnco.com
Fax: (214) 792-6669

Or mail to:
Southwest Airlines
Travel Agency Administration (6AA)
2702 Love Field Drive
Dallas, Texas 75235-1611               

Should you have additional questions, please call our Travel Agency Help Desk at (214) 792-6777. Agents are available to assist you Monday-Friday 8am-5pm CST.

You may need to download Adobe Acrobat Reader in order to read and print the Certificate of Appointment above in PDF format.