As of February 22, 2013, flights connecting with Volaris to Mexico are no longer available for purchase through southwest.com. Customers who hold tickets for future travel dates can get more information by calling the Southwest International Desk at 888-329-8776.
Please keep in mind that the Volaris ticket change policy is different from that of Southwest Airlines and varies by the type of fare that you purchase. Volaris tickets may be changed without a fee if bought from the "Want it All" fare product or with a fee if bought from the "Want to Travel" or "Want to Save" fare products.
Learn more about Volaris' change fee policies.
Volaris does not provide ticket refunds. However, tickets purchased in the "Want it All" fare category are reusable.
To modify or cancel an existing booking including both Southwest and Volaris flights, please go to southwest.com's CHANGE RESERVATIONS page with both Southwest and Volaris confirmation numbers available or call the Southwest International Desk at 1-888-329-8776.
For travel on Volaris, please visit the Volaris online checkin web page to checkin for your Volaris flight, free of charge at www.volaris.mx/Inicio.aspx?culture=en-US.
For Transborder (international) flights: between 24 and 2 hours prior to your departure
For Mexican Domestic flights: between 72 and 2 hours prior to your departure
Volaris provides an Advanced Seat Assignment option (for purchase) and assigned seats at checkin.
Volaris operates a modern fleet of Airbus 319 and A320 aircraft featuring leather seats, ample legroom and inflight entertainment (shared overhead screens). The average age of its aircraft is less than 4 years.
Volaris provides complimentary snacks, soft drinks, juices, and alcoholic drinks with assistance from partners like Coca-Cola, Krispy Kreme, Canel's, Cervecería Cuauhtémoc Moctezuma, Sanborn's, and Casa Cuervo to ensure passengers are served high quality products at no additional cost.
Volaris's mission statement is, "relying on the best people and providing the lowest fare, we enable more people to travel... WELL!"
Excess Bags on International Flights
More than one fee may be applied. For example, if the item is overweight and oversize, both fees apply.
Checking in oversize items, please arrive at the airport no later than 90 minutes prior to your flight in order to allow enough time for your oversize item to be screened before proceeding through security.
Excess Bags on Domestic Flights
More than one fee may be applied. For example if the item is overweight and oversize, both fees apply.
Checking in oversize items - please arrive at the airport no later than 60 minutes prior to your flight in order to allow enough time for your oversize item to be screened before proceeding through security.
ONE item of carry-on baggage is permitted per fare-paying customer. Maximum total measurements are:
Must fit in our Carry-on bag meter located at airport counters. Aside from your carry-on bag, you may also take a regular backpack, portfolio, laptop case or purse. Any carry-on baggage exceeding these measurements will have to be documented.
At some airports, Volaris provides shuttle bus service between the airport and strategic connecting points. For example, there is a bus service between Toluca and the Volaris virtual terminal in Santa Fe (Mexico City) and between the Tijuana airport and San Diego, California among others. Check the Volaris web site for additional information and charges.
If you have questions about missing a flight, flying with a disability, or any other Volaris product features, feel free to contact Volaris at 1-866-988-3527.