Subscribe

Click ‘N Save®

Sign up now and find out about our best deals on flights, hotel stays, car rentals, vacation packages, and more.

Sign up

Refunds

Requesting a Refund

If your reservation is refundable you may request a refund in the following ways:

  • For refundable1 Ticketless flight reservations only:
    • If your outbound flight has not departed, you may submit a refund request:
      • online at southwest.com. To begin this process, you will first need to Cancel your Flight Reservation
      • by calling our Reservations Department at 1-800-435-9792
      • by calling Customer Relations at the telephone number below
      • by writing to our Refunds Department at the address below
    • If your outbound flight has departed, you may submit a refund request:
      • by calling our Reservations Department at 1-800-435-9792
      • by calling Customer Relations at the number below
      • by writing to our Refunds Department at the address below
    • If you previously cancelled your reservation online at southwest.com and did not request a refund at that time, you may submit a request:
      • by calling our Reservations Department at 1-800-435-9792
      • by calling Customer Relations at the number below
      • by writing to our Refunds Department at the address below
  • For all other refund requests, including refund exceptions on nonrefundable travel and refund consideration on all "paper" tickets, you may:
    • write to our Refunds Department at the address below.

Notes

1 Not all reservations are refundable. Depending on the type of fare you purchased, you may not be eligible for a refund.

All refund requests submitted in writing to the Refunds Department should include your unused ticket or, if your reservation was confirmed as Ticketless Travel, proof of purchase and/or the confirmation number is required.

Additional Refund Information

  • Unused, fully refundable tickets that do not carry restrictions may be applied toward future travel or refunded within one year from the date of issue.
  • All eligible refunds are provided according to your original form of payment.
  • Refunds for tickets purchased with credit cards will be credited to the same credit card.
  • Our Refunds Department will process an eligible refund to the original credit/debit card within seven business days from the date we receive your request.
  • Your card-issuing bank may then take up to ten business days to post the credit to your account. Based on your individual billing cycle, you will see the refund on your statement within one to two statement mailings.

International Travel

At this time, our no-show policy does not apply to itineraries that include international flights. If you do not make your flight, the amount of your original purchase will be held for future use in the form of reusable travel funds. Unused, fully refundable tickets, that do not carry restrictions may be applied toward future travel or refunded within one year from the date of issue.

Contact Information

Southwest Airlines
Refunds Department
P.O. Box 36649
Dallas, Texas 75235-1649

Southwest Airlines
Customer Relations
(214) 932-0333
Monday-Friday
7:00 a.m.-8:00 p.m. CT

Rapid Rewards Last Activity Date

Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.

Learn More