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Southwest Airlines - DING! FAQs Header
1.What is DING!
2.Checking if DING! is installed on your computer?
3.Using DING! - How does DING! work?
4.Checking if DING! is connected
5.Firewall issues
6.Configure DING! to use proxy server
7.Updating registration information - Change your airports or your zip code
8.Refer a Friend - How does Refer a Friend work?
9.Audio Notifications - How do I enable/disable the "DING!" sound?
10.Exiting the DING! application
11.Uninstalling DING! from your Computer

1. What is DING!

DING! is a free, stand-alone software application that delivers live updates from Southwest Airlines directly to your desktop. This eliminates the need to open your browser or check your e-mail. When DING! is installed, running, and connected on your Mac or PC (computer), DING! will automatically contact our servers periodically to check for the latest headlines and offers and then deliver them to you via the DING! application.

2. Checking if DING! is installed on your computer

For Windows:
Once installed, you will see the DING! icon, which is a Southwest Airlines plane tail, located in your system tray. The system tray is typically located at the bottom of your screen. If you have exited the DING! application, you can access it from your Start Menu under Programs -> Southwest Airlines.

Example:
Connected

For Mac OS X:
Once installed, you will see the DING! icon, which is a Southwest Airlines plane tail, located in your Dock. The Dock is typically located at the bottom of your screen. If you have exited the DING! application, you can access it from the DING! application icon.

Example:
Connected

 

3. Using DING!

Viewing Headlines and Offers (Windows and Mac OS X) - Click the icon in your system tray or Dock to launch the DING! application. There are two types of headlines, Featured and non Featured. Some headlines will link to supporting web pages and some headlines will stand alone. Simply click on the headlines that contain a link and a browser (e.g. Internet Explorer, Safari, Netscape) window will open and take you directly to the offer/details on southwest.com.

Using Navigation Buttons (Windows and Mac OS X) - You will notice seven buttons to the right of the headlines area and three buttons below the headlines. Clicking on one of the buttons to the right of the headlines will take you to that area on southwest.com. Clicking on southwest.com will take you directly to southwest.com. Clicking on Rapid Rewards will take you to the Rapid Rewards Online Login on southwest.com. Clicking on Refer a Friend will launch a dialog box with information on how to send your friends a link to download their own copy of the DING! application. The ten buttons are:

- Book Air
- Book Car
- Book Hotel
- Book Cruise
- Check In Online
- Check Flight Status
- Status Messaging
- southwest.com
- Rapid Rewards
- Refer a Friend

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4. Checking if DING! is connected

For Mac OS X:
If you launch the application window, you will notice a Southwest Airlines plane tail in your Dock. A tail with no icon means that DING! is running and connected with no errors. A red exclamation icon indicates that DING! requires your attention. A blue exclamation icon indicates that you may be experiencing connection issues and may not be receiving the latest headlines. Once a connection is established, the blue exclamation should be removed from the DING! icon located in your Dock (See example C below). If you are still having connection problems, verify that you have a working internet connection, then view information below regarding firewalls and proxy servers.

Example A:
Alert

Example B:
Connection Error

Example C:
Connected

For Windows:
If you launch the application window, you will notice a message in the bottom left corner of the application. The message or status will say either "Ready" or "Connection Error!" "Ready" indicates that the application is running and connected with no errors. "Connection Error!" indicates that you may be experiencing connection issues and may not be receiving the latest headlines. If you are having connection problems, you may notice a red exclamation point on top of the DING! icon located in your system tray (See example A below). To connect, right click on the DING! icon in your system tray and click on Connect Now (See example B below). Once a connection is established, the red exclamation point should be removed from the DING! icon located in your system tray (See example C below). If you are still having connection problems, verify that you have a working internet connection, then view information below regarding firewalls and proxy servers.

Example A:
Connection Error!

Example B:
Menu - Connect Now

Example C:
Connected

 

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5. Firewall issues

- URLs: southwest.com; ding.southwest.com

6. Configure DING! to use proxy server

Some Internet Service Providers (ISP) and private networks use a proxy server to connect to the internet. If you are unsure if you require the use of a proxy server, please contact your system administrator or your ISP's technical support.

For Windows:
To configure DING! to use a proxy server, right click on the DING! icon in your system tray and click on Proxy Server Settings (See example A below). Check "Use proxy server for this connection" and enter in the appropriate address and port number (See example B below). If you require a User ID and password for proxy access, you may also enter them here.

Example A:
Menu - Proxy Server Settings

Example B:
Proxy Settings Dialog

 

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For Mac OS X:
To configure DING! to use a proxy server, launch your System Preferences. Under "Internet & Network", choose "Network". Double-click your active network connection (Built-in Ethernet and AirPort are common options) and choose "Proxies". Enable "Web Proxy (HTTP)" and "Secure Web Proxy (HTTPS)", filling in the appropriate address and port number. If you require a User ID and password for proxy access, you may also enter them there.

Example A:
Menu - Proxy Server Settings

Example B:
Proxy Settings Dialog

 

7. Updating registration information

You may update your registration information by changing your "My Airports" selection or your zip code. You may also add your Rapid Rewards account number.

For Windows:
Once you launch the application, click on “Update Registration” located at the top of the application. You will be directed to a page on southwest.com that will allow you to make the appropriate changes.

For Mac OS X:
Once you launch the application, select "Update Registration" from the "DING!" menu located at the top of the application. You will be directed to a page on southwest.com that will allow you to make the appropriate changes.

8. Refer a Friend

Click the “Refer a Friend” button located at the bottom of the application. Once you click on that button, you will be taken to a web page that will ask you for e-mail addresses for up to five of your friends. In addition, you may add a personal message. Once you click on the "Send E-mail" button, you will receive a confirmation page verifying the information you entered.

9. Audio Notifications

Your computer will make a DING! sound when live updates of new headlines are delivered to your computer. There are several reasons you may not hear the ding. You may not have a sound card or speakers installed on your computer, the volume on your computer may be down, you could have the mute indicator checked, and/or you may have the Audio Notifications on the DING! application disabled.

For Windows:
To enable or disable audio notifications, right click on the DING! icon in your system tray and click on Enable Audio Notification. A check mark will display when Audio Notifications are enabled and will disappear when Audio Notifications are disabled.

Example:
Menu - Enable Audio

For Mac OS X:
To enable or disable audio notifications, select "Enable Audio Notification" or "Disable Audio Notification" from the DING! menu located at the top of your screen. The text of the menu will change when Audio Notifications are enabled or disabled.

Example:
Menu - Enable Audio

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10. Exiting the DING! application

For Windows:
If you want to exit the DING! application, right click on the DING! icon on your system tray and click on “Exit.” Note: If you exit the DING! application you will no longer receive live updates from Southwest Airlines at the time they are delivered. To start receiving the notifications again, simply go to your Start Menu and select Programs -> Southwest Airlines and click on DING!. You may also minimize the DING! application and send it to your task bar. Once the application has launched onto your desktop, click on the minimize button. Click on the "X" in the application window and the application will go back to the system tray. Clicking on the "X" will not exit the application.

For Mac OS X:
If you want to exit the DING! application, chose "Quit DING!" from the DING! menu at the top of your screen. Note: If you exit the DING! application you will no longer receive live updates from Southwest Airlines at the time they are delivered. To start receiving the notifications again, simply double-click DING! application icon. You may also minimize the DING! application and send it to your Dock. Once the application has launched into your Dock, click on the minimize button or choose "Minimize" from the "Window" menu. Click on the red "X" in the application window and the application window will hide. Clicking on the red "X" will not exit the application.



 

11. Uninstalling DING! from your Computer

We currently anticipate infrequent updates to the DING! application. If this policy should change, it will be reflected in this document.

For Windows:
The process to uninstall the DING! application from your computer is simple. The Windows Control Panel located on your computer should have an option to Add/Remove programs. Once you click on Add/Remove programs you will see a list of programs installed on your computer. DING! will be listed as one of those programs. Select DING! and then choose remove.

For Mac OS X:
The process to uninstall the DING! application from your computer is easy. Simply drag the DING! application icon to the trash and you're done!

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Rapid Rewards Last Activity Date

Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.

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