FAQs

Click 'n Save

How often will I receive Click ' n Save e-mails?

Click 'n Save e-mails are sent every Tuesday. They also occasionally are sent on weekends if we have a travel deal so exciting that we cannot wait to tell you about it!

How do I subscribe to the mailing list?

There are multiple ways to subscribe to the Click 'n Save mailing list:

1. Select the "Sign Up 'n Save" link at the top of any southwest.com page
2. Click on the "Click 'n Save Weekly Special Offers E-mail" icon on the southwest.com homepage
3. Go to www.southwest.com/email.
4. Log in to your account. On the left navigation, click on "Account Details" to expand the options. Click on "E-mail Preferences." You can now use the check boxes to opt in and out of Click 'n Save.

Subscribe Now!

How do I unsubscribe from the mailing list?

Click on the "unsubscribe" link at the bottom of any Click 'n Save e-mail. You can also login to your account; click on "Account Details" to expand the options; and click on "E-mail preferences." Uncheck the "Click 'n Save E-mail Updates" checkbox.

What should I do if my e-mail address changes?

If you change your e-mail address, you need to unsubscribe your previous e-mail address and subscribe your new e-mail address in order to continue receiving Click 'n Save e-mails.

What should I do if I am not receiving e-mail?

Verify your subscription. Based on what the subscription status screen indicates, follow these steps:

1. If your e-mail address is not on the mailing list, subscribe to the mailing list again.
2. Add SouthwestAirlines@luv.southwest.com to your address book to make sure our e-mail is not being delivered to your junk e-mail box.
3. If your e-mail address has been added to the mailing list, contact your Internet Service Provider (ISP) to verify that they have not blocked e-mail from our system. If your ISP has not blocked our e-mail, you should receive the next one.

What should I do if I have unsubscribed but I am still receiving e-mails?

Make sure that you have unsubscribed for each type of e-mail you do not want to receive by clicking on the Unsubscribe link at the bottom of the e-mail. Or, log in to your Rapid Rewards account and update your Communication Preferences for each type of e-mail. Remember, even if you unsubscribe from our promotional e-mails like Click 'n Save and Rapid Rewards E-mail Updates, you will still receive transactional e-mails when you make a reservation on southwest.com.

Can I ever be removed involuntarily from the mailing list?

Yes. If the e-mail we send does not reach you, it is returned to our system. We will unsubscribe you if this happens frequently. If we unsubscribe you, you can re-subscribe to the mailing list at anytime.

Can I send e-mail to Southwest Airlines?

Yes. Southwest Airlines accepts e-mail correspondence from Customers. Whether you'd like to share kudos from your last flight with us or tell us if there is something we could do better, please drop us a line and let us know. Visit our Contact Us page for more information. There is a five business-day response window for e-mails. If you need immediate assistance, please call us at 1-800-I-FLY-SWA (1-800-435-9792).