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Once Onboard a WiFi Aircraft

As soon as the Flight Attendant says it is safe to turn on approved electronic devices, you are free to connect. The Flight Attendant will also announce when it is time to turn off and stow your device before landing. The network will be unavailable at that time.

For flights to San Juan, WiFi will only be available for the first half of the flight.  For flights from San Juan, WiFi will only be available the second half of the flight.

Currently, we plan to have WiFi available onboard WiFi-enabled international flights at some point in 2014. Stay tuned!

All you need is a WiFi-enabled device (802.11a/b/g or n) with an Internet browser. Please note that cellular devices without a WiFi component will not work with this system, and their use is restricted to game or airplane mode per federal regulations.

Every device is different but here are the basic steps:

  1. Once the Flight Attendant has announced it is safe to use approved portable electronics, turn on your WiFi-enabled device and set to airplane mode (if applicable).
  2. View available wireless networks, select "Southwest WiFi" and connect.
  3. Launch your Internet browser for immediate access to the Southwest Airlines Hotspot portal.
  4. To purchase WiFi, click "Get Connected" and enter the requested information.
  5. Enjoy surfing the web at 30,000 feet!

The Southwest Airlines WiFi Hotspot features a free entertainment portal that houses limited content, including a flight tracker, shopping, games, and all that southwest.com has to offer, at no charge to you! On our network, you can do just about anything you can do at work or at home. Please note that the Southwest WiFi Hotspot limits access to the following online activities due to high bandwidth consumption: telephony applications (VoIP), device/system/software updates and certain video streaming subscription services, applications, and web sites.  

The onboard wireless connection is similar to a WiFi hotspot at a coffee shop, library, hotel, or airport. You should exercise the same precautions you would at one of those public locations.

Yes. As is common on many other public networks, we attempt to filter indecent content.

We apologize for any inconvenience you may have experienced. First, confirm that the aircraft and your device are indeed WiFi-enabled, then try disconnecting and connecting again. If your connection problem persists, we suggest you contact your device manufacturer or your company's network administrator for support.

Southwest takes great pride in giving you low fares and a comfortable flight, but we are unable to provide technical support.

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