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More Rewards

The More Rewards program allows Southwest Airlines Rapid Rewards Credit Card members to redeem their Rapid Rewards points for items other than Southwest travel.  Rapid Rewards Credit Card members may redeem their Rapid Rewards Points for international flights, hotel stays, rental cars, gift cards, event tickets, and other experiences.  For complete information on More Rewards redemption opportunities, visit www.southwest.com/morerewards.  Note:  Southwest Airlines Rapid Rewards Credit Card members are the only Customer who will have access to redeem their points through More Rewards.

Southwest Airlines Rapid Rewards Credit Card members are the only Customers who will have access to redeem their points for these additional rewards.  If a Rapid Rewards Customer would like to redeem his or her points for something other than Southwest flights and is not a Southwest Airlines Rapid Rewards Credit Card member, he or she can apply for a credit card at southwest.com.

The only way to access the More Rewards site is by visiting www.southwest.com/morerewards.  Southwest Airlines Rapid Rewards Credit Card members will also see a link to More Rewards within their Account Summary Bar. (Non-credit card members will not see this link.)  While you may browse this site without logging into your account, you must login to your account before accessing this page in order to use your points to redeem merchandise.

A Customer does not have to be a Southwest Airlines Rapid Rewards Credit Card member to browse through the site.  However, in order to redeem Rapid Rewards Points for More Rewards, a Customer must be: 1) a Rapid Rewards Credit Card member; and 2) logged into his or her Southwest Rapid Rewards account at the time in order to add items to his or her shopping cart.

Yes, all points are eligible for redemption, including those earned from flights, qualifying purchases from Partners, and any earned from spending on your Southwest Airlines Rapid Rewards Credit Card by Chase.

No, cash and credit cannot be combined with points for redemption.  Only points can be used to redeem for items on the More Rewards site.

Yes, in addition to the More Rewards site, Southwest Airlines Rapid Rewards Credit Card members may place their order for gift cards and experiential rewards via 1-800-833-4861.  Please reference the Ordering Information section for complete details.  Travel items and event tickets can only be ordered via the web site.

Most items that are in stock are shipped directly via the U.S. Postal Service.  Individual gift cards valued over $500 and multiple gift card orders valued over $200 will be shipped via UPS.  Please reference the Help/FAQs link on the More Reward web site for complete details.

No. Due to the rapid order processing system, an order placed online cannot be cancelled.

For specific questions about returns and refundability of redemptions made through More Rewards, please visit www.southwest.com/morerewards.

To place an order or inquire about an existing order, call 1-800-833-4861 from 8:00 a.m. to 7:00 p.m. Central time, Monday through Friday. 

Certificates and gift cards are not replaceable if lost, stolen, destroyed, or expired.

Certificates and gift cards are subject to the terms and conditions imposed by the provider, which in most cases appear on the certificate or gift card.  Please immediately read the back of the certificate or gift card for terms and conditions on non-use and expiration dates.  Notice:  Card value may be depleted if not used within given timeframe.  Once the cardmember receives the certificates or gift cards, he or she may contact the provider directly to make reservations, verify terms/conditions, and redeem for their services.

Please note that input into the travel reservation system is only a request.  An e-mail confirmation of this request will be sent to the cardmember immediately.  When the travel is booked and confirmed, the cardmember will receive a second e-mail within two to three business days containing the cardmember's travel confirmation numbers.  Any updates pertaining to the cardmember's travel (flight time changes, flight number changes, etc.) will be sent to this e-mail address.  It is recommended to check on the reservation at least 24 hours in advance of the travel date.

Should the cardmember encounter any issues when booking online travel, please contact : 1-800-833-4861 during the hours of 7 a.m. to 7 p. m. Monday through Friday Central time.

Cardmembers who have issues or need assistance while traveling should contact Travel Customer Support, available 24 hours a day, seven days a week from anywhere in the world at 1-877-532-5678 or, if traveling internationally, 011-386-236-0040.

Travel booked through More Rewards is nonrefundable, subject to fees, and falls under the contract of carriage of the airline selected.

Pre-travel assistance:  For general questions regarding the cardmember's order or the More Rewards program, please visit www.southwest.com/morerewards or call us at 1-800-833-4861.

Assistance while traveling:  For assistance during travel or emergencies arising during the cardmember's travel, please call 1-877-532-5678.  International travelers may call 011-386-236-0040. 

Before booking any international travel, cardmembers should visit the U.S. State Department web site

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Rapid Rewards Last Activity Date

Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.

Learn More