Volaris offers scheduled service to more than 20 cities throughout Mexico as well as flights from cities Southwest Airlines serves such as Los Angeles (LAX), Oakland (OAK), and San Jose (SJC). For more information, view the Volaris Route Map.
No. Southwest and Volaris currently do not codeshare, so scheduled service is not offered between the two carriers. If you wish to create your own itinerary using both airlines, you must book two separate reservations and are responsible for meeting the checkin requirements of each carrier. Southwest Airlines and Volaris do not have ticketing or baggage agreements in place at this time and are not responsible for one another's flight information, recommendations, special service requests, etc.
No. Southwest Airlines and Volaris do not currently have a baggage agreement. If you book two separate reservations and coordinate flights on both airlines, you will be responsible for checking in with both airlines. Furthermore, you must claim your baggage at the destination ticketed on one airline and re-check it at the ticket counter with the other airline providing transportation to your final destination.
For example, if you book travel on Southwest Airlines from Las Vegas to Los Angeles and have another reservation with Volaris from Los Angeles to Toluca (Mexico City metropolitan area), you will be permitted to check baggage on Southwest to Los Angeles. Upon arrival in Los Angeles, you must claim your checked baggage from Southwest and then check your baggage at the Volaris ticket counter for your flight from Los Angeles to Toluca. Baggage allowances may differ between carriers, and all baggage claims must be filed with the ticketing/operating carrier.
We recommend allowing a minimum of three hours between the scheduled arrival time of your inbound flight and the scheduled departure time of your outbound flight. This recommendation is a guideline only and is intended to account for time to claim and re-check your checked baggage, change terminals, be cleared through TSA security checkpoint, and arrive at your departure gate in time for your next flight. Please be advised that this is a recommendation only and does not allow for any flight irregularities that may occur. Carriers will not be responsible if Customers miss flights on either carrier.
If you miss your flight, please contact the operating carrier as policies and procedures may differ between airlines. Any changes to an itinerary must be made through the operating carrier. If the flight missed was operated by Volaris, call 1-866-988-3527 if you are in the United States or 01-800-122-8000 if you are in Mexico. If the flight missed was operated by Southwest Airlines, call 1-800-IFLY-SWA (1-800-435-9792). Please familiarize yourself with Volaris' Policies prior to booking travel.
No. At this time you cannot earn Rapid Rewards credit for Volaris flights.
No. At this time, flights completed on Volaris will not count toward a Rapid Reward Member's A-List status.
No. Southwest Airlines Ticketless Travel Funds may only be applied to the purchase of flights operated by Southwest Airlines.
For domestic Mexico travel, please visit the Volaris Online Checkin page to check in for your Volaris flight within 72 hours of your departure. Online checkin for Volaris flights is available until two hours prior to scheduled departure.
Online checkin is not available for Volaris transborder flights. For transborder travel, you may check in as early as five hours or no later than 45 minutes prior to your flight's scheduled departure.
Southwest Airlines and Volaris do not currently transmit or communicate Special Services Requests (i.e., assistance for Customers with a disability, information regarding assistance animals, etc.) between carriers. You are responsible for communicating any disability-related travel needs directly to each operating carrier upon arrival at the airport. Customers should review Volaris' Policies prior to booking.
You must purchase the applicable number of seats at the time of initial booking to secure the same fare for each seat. Please contact Volaris at 1-866-988-3527 if you are in the United States or 01-800-122-8000 if you are in Mexico for further assistance.
Yes. You may select your seat for your Volaris flight during the booking process. Please understand that this is a request only, and seat selections are not guaranteed.
You may modify an existing Volaris itinerary by calling 1-866-988-3527 if you are in the United States or 01-800-122-8000 if you are in Mexico. Please familiarize yourself with Volaris' Fare Rules prior to booking.
Volaris fare rules apply for all reservations booked on Volaris. For additional information, please contact Volaris' Call Center by phone at 1-866-988-3527 if you are in the United States or 01-800-122-8000 if you are in Mexico, or visit their Contact Us Page.
Yes. Children between the ages of five and 11 traveling alone must travel as Unaccompanied Minors. Volaris charges $500 MXN for domestic Mexico flights and $100 USD for transborder flights (one-way). Children between the ages of 12 and 17 have the option of traveling as Unaccompanied Minors for the above fees, but are also eligible to travel as adults. Please familiarize yourself with Volaris' Unaccompanied Minor Policies.
Volaris does not accept live animals in the cabin with the exception of assistance animals for Customers with a disability. Volaris will transport dogs and cats as checked luggage for a $750 MXN for domestic Mexico flights and $100 USD for international flights (per segment, which is defined as a takeoff and landing). Please consult Volaris' Transportation of Live Animals Policy for more information.
Volaris offers a variety of inflight amenities such as complimentary coffee, juice, soft drinks, snacks, and alcoholic beverages.
Contact Volaris by phone at 1-866-988-3527 if you are in the United States or 01-800-122-8000 if you are in Mexico, or visit their Contact Us Page.