Officer Biographies
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| TITLE: | Vice President Ground Operations |
| JOB DESCRIPTION: | Teresa oversees the Ground Operations Training, Central Baggage Service, Standards, Safety and Regulatory Compliance; and Airport Solutions. |
| EXPERIENCE: | Teresa began her career in El Paso in 1984 as a Part-time Customer Service Agent. She has held the positions of Customer Service Supervisor in El Paso and Customer Service Manager in both El Paso and Dallas. She also held the positions of Manager of Corporate Employment and Director of Field Employment in our People and Leadership Development department. Teresa returned to Ground Operations in 2000 as Senior Director for the Heartland Region. |
| LENGTH OF SERVICE AT SOUTHWEST: | Started in May 1984. |
| EDUCATION: | Attended Texas Tech University, North Texas State University and the University of Texas at El Paso. |
| FAMILY: | Teresa lives in Richardson with her husband of 22 years, Brad, and their two daughters Catherine and Heather. |
| FIRST PAYING JOB: | Swim lessons instructor and Swim Team coach. |
| PROUDEST MOMENT: | The birth of my girls. |
| BEST ADVICE EVER RECEIVED: | Do any task, don't complain, and be proud of your contribution - no matter how small. |
| BEST ADVICE EVER GIVEN: | Slow down and listen — the person in front of you deserves your time. |
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