View Our Boarding Process....
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 1. A Southwest Airlines Customer Service Agent gives a boarding pass to a Customer. Boarding passes are available at southwest.com, at the Ticket Counter or Skycap Podium, or at an E-Ticket Check-In kiosk.  2. A Southwest Airlines boarding pass. The flight number is "28" and the large letter "A" indicates which boarding group the Customer is in (A, B, or C). Boarding passes are distributed on a first-come, first-served basis.  3. A Southwest Airlines Departure Gate. Three lines will form at the Gate, one each for the A, B, and C boarding groups. The Southwest Airlines Operations Agent will announce when it is time for each group to board.  4. Customers prepare to give their boarding passes to the Operations Agent.  5. The Operations Agent scans a boarding pass into our automated system before the Customer proceeds down the jetway.  6. A Customer proceeds down the jetway to the plane after his boarding pass has been scanned.  7. Once onboard the aircraft, Customers can choose any open seat – Southwest Airlines does not assign seats ahead of time. Open seating expedites the boarding process and helps us maintain our excellent ontime performance and low fares. |
