A majority of Customers are eligible to use a self-service kiosk; however, Customers with the following types of reservations are NOT eligible and must check in at the airport ticket counter:
Use any of the following ways to access your reservation:
Once your retrieve your reservation, follow the steps on the screen to obtain a boarding pass, upgrade to Business Select, check luggage, change your flight, or add yourself to the standby list.
Note: When using the Rapid Rewards membership card or account number, the name in your reservation MUST match the name on your Rapid Rewards account and membership card in order to quickly process your reservation at the kiosk. You may update the name on your account by contacting Rapid Rewards Customer Service to have a new card issued.
You must have the confirmation number (six character alpha-numeric code) and first and last name(s) of the Customer(s) on the reservation in order to check in and receive a boarding pass.
No. Customers within a multi-passenger reservation may check in together or may check in individually at whichever location (online, kiosk, ticket counter, mobile device, etc.) is convenient for each particular Customer.
Kiosks are located at Southwest Airlines ticket counters and in the main lobby area (before the security checkpoint) of select airports. For kiosk photos click here.
You can perform a variety of pre-flight tasks at the self-service kiosk:
*Only kiosks located at the ticket counter can be used to check luggage. Bag tags cannot be issued from the kiosks in the lobby area.
