WestJet: Know Before You Go
We're thrilled to introduce WestJet as our newest air travel Partner. WestJet is Canada's leading high-value, low-cost airline offering scheduled service throughout Canada.
Named Canada's most admired corporate culture in 2005, 2006, and 2007, WestJet pioneered low-cost air travel in Canada. WestJet operates a modern fleet of 75 Boeing Next-Generation 737 aircraft featuring leather seats, ample legroom, and live seatback TV. We're excited about the many options that WestJet's extensive network offers our Customers for travel to Canada.
Book your next flight to Canada on WestJet today!
WestJet Policies
Operating and Customer acceptance policies, procedures, and fees may differ between Southwest Airlines and WestJet. When traveling on WestJet, all WestJet policies apply. Southwest Airlines is not responsible for missed/cancelled flights, delayed/lost baggage, or any other issues experienced while traveling on WestJet. Please ensure that you have carefully reviewed and fully understand WestJet's policies prior to booking travel.
WestJet is responsible for issuing all ticketless travel on WestJet-operated flights. Southwest Airlines and WestJet do not currently book ticketless travel on one another's operating flights.
Click the following links to review WestJet's Contract of Carriage and WestJet Baggage Policies. To provide feedback regarding your experience on a WestJet-operated flight, please contact WestJet at 1-888-WESTJET (1-888-937-8538) or visit WestJet's Contact Information Page.
Frequently Asked Questions
- Where does WestJet fly?
- Do Southwest Airlines and WestJet offer connecting service?
- Will my checked baggage be transferred from Southwest Airlines to WestJet and vice-versa?
- I plan to purchase a two-ticket itinerary traveling on both carriers. How much time should I allow between flights?
- I missed my flight. Who do I contact?
- Can I earn Rapid Rewards credit for WestJet flights?
- Do WestJet flights count toward my A-List status?
- Can I apply my Southwest Airlines Ticketless Travel Funds to purchase travel on WestJet?
- How do I check in online for my WestJet flights?
- Can I select my seat for my WestJet flight during the booking process?
- How do I modify or cancel my WestJet itinerary?
- How do I obtain a refund if I wish to cancel travel purchased through WestJet?
- How can I request disability-related assistance for my WestJet flight?
- What should I do if I need more than one seat to accommodate my needs on a WestJet flight?
- Does WestJet allow Unaccompanied Minors?
- Does WestJet allow pets onboard?
- What inflight services are available on WestJet?
- I am trying to book travel on WestJet and am getting an error in my internet browser. Help!
- Who do I contact to ask questions or provide feedback regarding a WestJet-operated flight?
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WestJet offers scheduled service throughout Canada as well as flights from Southwest cities such as Los Angeles, Las Vegas, Phoenix, Tampa, Orlando, Fort Lauderdale, and Fort Myers to cities in Canada. For more information, view the WestJet Route Map.
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No. Currently, connecting service is not offered between the two carriers. If you wish to create your own itinerary using both airlines, you must book two separate reservations and are responsible for the checkin requirements of each carrier. Southwest Airlines and WestJet do not have ticketing or baggage agreements in place at this time and are not responsible for one another's flight information, reaccommodations, special service requests, etc.
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No. Southwest Airlines and WestJet do not currently have a baggage agreement. If you book two separate reservations that require a connection, you will be responsible for checking in with both airlines. Furthermore, you must claim your baggage at the connection point and re-check it with the airline providing transportation to your final destination.
For example, if you book travel on Southwest Airlines from Houston to Las Vegas and have another reservation with WestJet from Las Vegas to Calgary, you will be permitted to check baggage on Southwest to Las Vegas. Upon arrival in Las Vegas, you must first claim your checked baggage from Southwest and then check your baggage with WestJet for your flight from Las Vegas to Calgary. Baggage allowances may differ between carriers, and all baggage claims must be filed with the operating carrier.
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I plan to purchase a two-ticket itinerary traveling on both carriers. How much time should I allow between flights?We recommend allowing a minimum of two hours between the scheduled arrival time of your inbound flight and the scheduled departure time of your outbound flight. This recommendation is a guideline only, and is intended to account for time to claim and re-check your checked baggage, change terminals, and arrive at your departure gate in time for your next flight. Please be advised that this is a recommendation only and does not allow for any flight irregularities that may occur. Carriers will not be responsible for missed connections.
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If you miss your flight, please contact the operating carrier. If the flight missed was operated by WestJet, call 1-888-WESTJET (1-888-937-8538). If the flight missed was operated by Southwest Airlines, call 1-800-IFLYSWA (1-800-435-9792).
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No, at this time flights completed on WestJet will not count toward a Rapid Reward Member's A-List status.
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No, Southwest Airlines Ticketless Travel Funds may only be applied to the purchase of flights operated by Southwest Airlines.
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Yes, you can purchase pre-reserved seating on WestJet flights at the time of booking only.
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You may modify or cancel an existing WestJet itinerary by calling 1-888-WESTJET (1-888-937-8538).
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WestJet fare rules apply for all WestJet operated flights. For additional information, please review WestJet's Fare Details or contact WestJet Customer Support by phone at 1-888-WESTJET (1-888-937-8538).
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You may request disability-related assistance with WestJet during the booking process. Southwest Airlines and WestJet do not currently transmit or communicate Special Service Requests (i.e., assistance for Customers with a disability, information regarding assistance animals, etc.) between carriers. You are responsible for communicating any personal travel needs directly to each operating carrier upon arrival at the airport. Guests should review WestJet's Special Needs Policies prior to booking.
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No, Customers under the age of 12 must be accompanied by an adult on all WestJet flights.
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Yes, WestJet accepts pets for a $50 one-way fee (currency is based on the point of origin). Please consult WestJet's Pet Policy for more information.
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WestJet offers a variety of inflight amenities such as complimentary coffee, juice, soft drinks, and snacks, the option to buy additional food items and alcoholic beverages onboard, and free live seatback satellite TV. Please review WestJet's Inflight Services for additional information.
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Cookies must be enabled in your internet browser if you wish to utilize all of WestJet's booking features.
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. The WestJet booking process uses cookies. Information stored in cookies is not linked to any personally identifiable information you submitted elsewhere on the site. Your browser may warn you about cookies if you have the warning option turned on. You can deactivate this by turning the 'warn me about cookies' option off in the options or preferences menu of your browser. For more information, refer to your browser's help files.
If you reject cookies, you may still use the site, but your ability to use some areas of the site will be limited and we will not be able to provide you with the most convenient experience. In order to successfully book WestJet travel, please enable cookies and restart your browser. For more information, refer to your browser's help files.
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Contact WestJet Customer Support by phone at 1-888-WESTJET (1-888-937-8538) or visit WestJet's Contact Information Page.
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