Coronavirus (COVID-19) Travel Information

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Traveling to/from disrupted destinations

Destinations experiencing travel disruptions & travel restrictions

Southwest Airlines® is aware that government mandates have resulted in restrictions on air travel due to the ongoing coronavirus (COVID-19) outbreak. Unfortunately, many of the restrictions will result in flight cancellations, potential quarantines upon arrival, and/or temperature checks upon landing, and we sincerely regret any inconvenience created by the travel disruptions.

Notifying affected Customers: Taking care of you

Once Southwest® becomes aware of any government’s travel restriction that results in a flight cancellation or self-quarantine, our Team will notify you as soon as possible with your options. Rest assured, we will offer maximum flexibility and accommodate Customers to the best of our ability. As always, the Southwest Team appreciates your patience and trust in us during this unprecedented time.

Canceling your Southwest flightUpdated October 26, 2020 at 6:00 p.m. CT.

Beginning September 8, 2020, any travel funds created from a nonrefundable, Wanna Get Away® ticket can be used for up to one year from the original purchase date.

Travel funds with an expiration date of September 7, 2022, can be converted into Rapid Rewards points at the same rate you would be able to purchase a ticket with points today.

To qualify, your travel fund a) must expire on September 7, 2022, b) name must match the name on your Rapid Rewards account, and c) must have originated from a ticket purchased on Southwest.com®, booked by a Southwest Airlines Customer Representative, or approved by your employer. You must request to convert your travel fund by December 15, 2020. Conversion is non-reversible. When travel funds are converted to Rapid Rewards points, these points will not count toward earning tier status nor earning Companion Pass®. Rapid Rewards points cannot be used to pay taxes or fees.

Since Rapid Rewards points never expire, you can use your new points whenever you want. Check if you have qualified travel funds soon — you can only convert your qualified travel funds through December 15, 2020.

When reusing your travel funds with an extended expiration date of September 7, 2022

It’s important to note, while these unused travel funds will be available until September 7, 2022, once the funds are used to make a purchase, the expiration date of the travel funds will then follow our normal ticketing rules and will expire 12 months from the original purchase date.

For example:

  • Your original unused travel funds with confirmation number OLD111 expired on March 19, 2020.
  • These unused travel funds were extended to an expiration date of September 7, 2022.
  • You use some of those funds on August 1, 2020 to book new travel in September under confirmation number NEW111.
  • If for some reason you need to cancel this new flight, your unused travel funds associated with confirmation number NEW111 will be valid for 12 months from the booking date which means they will expire August 1, 2021.
  • Any remaining unused travel funds tied to OLD111 will be available through September 7, 2022.

Destinations with operational restrictions

  • Starting July 10, a pre-approved ED Card is required for all passengers. To receive this pre-approved embarkation-disembarkation (ED) Card, you must complete a mandatory Health Assessment, found here.
    • This assessment must be completed within the 72 hours before departure to Aruba.
  • It is recommended that visitors take a PCR COVID-19 test and upload a negative test result in the application for the ED Card within 72-12 hours prior to departure.
    • If a visitor chooses not to take a test before traveling, they will need to prepay for a COVID-19 test that will be administered upon arrival in Aruba.
    • They will also be required to quarantine for 24 hours while awaiting test results.
  • To increase safety measures for the health and well-being of travelers and our locals, visitors from these states will require additional testing. To know more about testing requirements for your state, please visit here.
  • Visitors to Aruba are also required to have Aruba Visitors Insurance.
    • Payment for this insurance is part of the application for the ED Card.
    • More information on Aruba Visitors Insurance can be found here.
  • Click here to rebook.
  • Chicago (Midway)
  • Anyone traveling from states listed here to Chicago, Illinois will be required to self-quarantine upon arrival for 14 days.
  • This is effective starting July 6 until further notification is received from the city of Chicago’s official website.
  • For more information, visit the city of Chicago’s official website.
  • Click here to rebook.
  • Anyone traveling from these states to the state of Connecticut must complete a Travel Health Form prior to or upon arrival in Connecticut and will be required to self-quarantine upon arrival for 14 days. If the traveler shows proof of a negative viral test (not an antibody test) for COVID-19 taken in the 72 hours prior to travel, then they will not be required to self-quarantine. Failure to submit the travel health form or to self-quarantine may result in a civil penalty of $1,000 for each such violation.
  • This is effective starting July 24 until further notification is received from the state of Connecticut’s official website.
  • For more information, visit the state of Connecticut’s official website.
  • Click here to rebook.
  • Hilo
  • Honolulu
  • Kona
  • Kauai
  • Maui

What to expect when traveling to Hawaii

Travelers to Hawaii are required to quarantine for 14 days. Beginning October 15, all passengers age five and older who show proof of a valid negative COVID-19 PCR test* from a State of Hawaii approved Trusted Testing Partner taken within 72 hours of boarding the last flight of their journey to Hawaii will not be subject to the State of Hawaii’s 14-day traveler quarantine rule. This directive does not apply to any county-imposed quarantine rules separate and apart from rules outlined by the state of Hawaii. Travelers without a valid negative COVID-19* test will be required to quarantine upon arrival for 14 days.

Please note, the Island of Hawaii (Kona and Hilo) may require a second valid, negative COVID-19 PCR test* to be taken upon arrival in order to avoid the 14-day traveler quarantine rule. This test will be administered at the airport by the county officials.

To help your vacation and airport experience go smoothly, complete the following steps:

  1. Create a Safe Travels account. Each traveling adult (18+) must have their own account. Go to https://travel.hawaii.gov and complete the questions, sign, and submit. You will be able to add minors as additional travel members.
  2. Enter your trip details. If you are connecting in Hawaii (in Honolulu), you’ll need to enter the trip as two trips—for example: Mainland to Hawaii and Hawaii to Hawaii.
  3. No more than 72 hours prior to departure, take a COVID-19 test* from a trusted testing partner identified by the State of Hawaii.
    • The State of Hawaii has identified CVS Health as a trusted testing partner. Click here for a list of CVS Pharmacy locations or here to see the full list of Hawaii approved providers.
    • For people who live in or near the Bay Area, the Oakland Airport has partnered with an approved provider, City Health, to offer free testing for anyone with a U.S. issued I.D. Click here to learn more.
  4. No more than 24 hours prior to departure, log in to your account and complete the Travel Health Questionnaire. This is where you will upload your COVID-19 test results. You'll be notified via email or text when the questionnaire is available to be filled out.
  5. Check your email for your QR code, which you’ll scan upon arrival into the state of Hawaii. Have it readily available, either printed or on your phone, to help the process go smoothly. If your first stop is Honolulu, you will receive two QR codes.

What to expect once you arrive

In order to leave the airport in Hawaii, you’ll need to have the following items handy:

  • Your QR code(s), printed and/or digital
  • A valid government-issued ID for each adult
  • Proof of a valid negative COVID-19 PCR test from a State of Hawaii approved Trusted Testing Partner taken within 72 hours of boarding the last leg of your flight to Hawaii (to avoid the 14-day quarantine requirement)

Other things to know

  • If unable to produce a negative COVID-19 test upon arrival, you will have to quarantine (at your own expense) until
    • Your 14-day period has expired OR
    • You upload negative tests results from a trusted testing partner
    • If you test positive prior to your travel with Southwest Airlines, you will have to acknowledge that you will not travel if you are COVID positive.
  • A quarantine exemption will be awarded only to those granted an exemption authority by applying to covidexemption@hawaii.gov. Once approved, those individuals may temporarily break quarantine only for purposes expressed in their written exemption.
  • You will be asked to go through a temperature check and a potential secondary screening if presenting symptoms.

* A valid negative nucleic acid amplification test for COVID-19/SARS-CoV-2 Coronavirus (“COVID-19”)

  • The following Passengers will be required to self-quarantine for 14 days after arrival:
    • Anyone who has been on a cruise ship since March
    • Anyone who has traveled to Aruba from August 27 – September 10
    • Anyone who has attended/traveled to mass gathering events out of state of 500 people or more
    • Anyone who has had close contact with an individual who has had a positive COVID-19 test
  • This is effective starting September 10 until further notification is received from the State of Kansas Department of Health and Environment website.
  • For more information, visit the Kansas Department of Health and Environment website.
  • Click here to rebook.
  • Portland
  • Anyone traveling to Maine, with the exception of the below states, will be required to self-quarantine for 14 days upon arrival.
    • Connecticut
    • New York
    • New Jersey
    • New Hampshire
  • Passengers who can show documentation of a valid negative COVID-19 test taken within the 72 hours prior to arrival are exempt from the 14-day quarantine requirement, regardless of the state from which they have traveled.
  • This is effective starting June 9 until further notification is received from the Governor of Maine's website.
  • For more information, visit the Governor of Maine’s website.
  • Click here to rebook.
  • Boston
  • Anyone traveling to the state of Massachusetts must complete a Travel Form prior to or upon arrival in Massachusetts, and will be required to self-quarantine upon arrival for 14 days. If the traveler shows proof of a negative viral test (not an antibody test) for COVID-19 taken in the last 72 hours, they will not be required to self-quarantine. Failure to submit the Travel Form or to self-quarantine may result in a civil penalty of $500 per day.
  • Anyone traveling from these states to Massachusetts does not need to complete a Travel Form or self-quarantine.
  • This is effective August 1 until further notification is received from the state of Massachusetts’ official website.
  • For more information, visit the state of Massachusetts’ official website.
  • Click here to rebook.
  • An approved pre-travel authorization form is required prior to boarding and/or entering Jamaica.
  • All passengers traveling from the United States and other high risk locations as decided by Jamaica will be required to upload a valid negative PCR or Antigen COVID-19 test. The negative test can be no more than 10 days old on the expected arrival date.
    • Visitors will be required to bring the negative test result with them. If you arrive from a high-risk area without a negative test result, you may be denied entry into the country or required to take a test onsite before allowed entry. If your onsite test result is positive, you will be required to quarantine in Jamaica for 14 days at your own expense.
    • The test taken must be either a PCR or Antigen test approved by the WHO, PAHO, or FDA. PCR or Antigen tests that have not been approved by those organizations listed, or other tests such as antibody tests, will not be accepted.
  • More information on this can be found here.
  • Click here to rebook.
  • On July 19, the Bahamian government announced commercial flights carrying passengers from the United States will not be permitted to fly in or out of the Bahamas effective Wednesday, July 22, at midnight. Based on this government mandate:
    • Last flight from the United States to Nassau will operate on Tuesday, July 21.
    • Last flight from Nassau to the United States will operate on Thursday, July 23.
    • Service will resume at a later date.
  • For more information, click here.
  • Click here to rebook.
  • Albuquerque
  • Anyone traveling to New Mexico from these states, will be required to self-quarantine for 14 days upon arrival.
  • Passengers who can show documentation of a valid negative COVID-19 test taken within the 72 hours prior to arrival are exempt from the 14-day quarantine requirement, regardless of the state from which they have traveled.
  • This is effective starting September 4 until further notification is received from the New Mexico Department of Health’s website.
  • For more information, visit the New Mexico Department of Health’s website.
  • Click here to rebook.
  • Anyone traveling from these states or countries to the state of New York will be required to self-quarantine for 14 days and complete a traveler form upon entering New York. An electronic version of the form can be found here. Travelers who leave the airport without completing the form will be subject to a $2,000 fine and may be brought to a hearing or ordered to complete mandatory quarantine.
  • This is effective starting July 14 until further notification is received from the New York State’s official website.
  • For more information, visit New York State’s official website.
  • Click here to rebook.
  • Providence
  • Beginning July 15, passengers must complete a travel declaration form and produce proof of a negative molecular test for COVID-19 that was taken within 72 hours prior to arrival.
  • If travelers arrive without the required documentation, they will need to take a rapid antigen COVID-19 test that will be provided at the airport.
    • Even if the results are negative, the traveler will be required to quarantine and cover any medical or daily expenses resulting from their extended stay until proof of a negative molecular COVID-19 test is received.
    • A list of testing sites in Puerto Rico will be available on site and online.
    • If a negative molecular test is not provided, the traveler will be required to quarantine for 14 days or the length of their stay (if shorter than 14 days).
  • For more information, visit Discover Puerto Rico’s website.
  • Click here to rebook.
  • Anyone traveling from these states to Washington, D.C., will be required to self-quarantine for 14 days.
  • Travel to and from Maryland and Virginia is exempt.
  • This is effective starting July 27 until further notification is received from the District of Columbia’s official website.
  • For more information, visit the District of Columbia’s official website.
  • Click here to rebook.
  • Liberia, Costa Rica; service will not resume before November 1.
  • Havana, Cuba; service will not resume before December 5.
  • Nassau, Bahamas; service will resume at a later date.
  • Belize; service will not resume before January 2021.
  • Cozumel, Mexico; service will not resume before January 2021.
  • San Jose, Costa Rica; service will not resume before January 2021.
  • Turks and Caicos; service will not resume before January 2021.
  • Grand Cayman; service will not resume before January 2021.

Finally, the well-being of our Customers and Employees, and all of those in the communities we serve, remains our top priority. We will approach this new challenge with our Southwest Hearts and determination to provide Customers with the utmost care and assistance.

We will continue to post any details or updates on additional travel restrictions as we learn about them on this page.

Once again, we appreciate your support, and we look forward to welcoming you back onboard soon.

General Information

Southwest Airlines change and cancellation policies

Southwest is unique in the airline industry because we do not charge fees to change or cancel flights. Nonrefundable tickets (Wanna Get Away fares) not flown on the travel date, but canceled in accordance with Southwest’s No Show policy, can be applied to future travel. Refundable tickets (Anytime and Business Select® fares) not flown on the travel date can also be applied to future travel.

More information on refunds can be found on Southwest.com. We hope these policies continue to give our Customers options and flexibility as you plan your travel.

Tier status and Companion Pass benefit extension

Due to the COVID-19 pandemic, we understand Customers might be uncertain about their travel plans in the months ahead. While we might not be connecting with you in person right now, today and every day as the airline with Heart, we can share our love and support. In that spirit, we are extending the benefits earned by our current tier status Members and Companion Pass holders.

In addition to this extension, we’re giving tier qualifying points and Companion Pass qualifying points to all Rapid Rewards® Members to say thank you for bearing with us during this difficult and uncharted time.

We’re staying Southwest® Heart Strong for you and will be here with a warm welcome, when you’re ready to travel again.

  • For our current A-List and A-List Preferred Members, we are extending your current earned status through December 31, 2021.
  • For our current Companion Pass Members, we are extending your current earned Companion Pass benefits through June 30, 2021.
  • For all Rapid Rewards Members, we recognize that your normal flying behavior has been interrupted, limiting progress you may have been making toward qualification for A-List, A-List Preferred, and Companion Pass. For that reason, we are giving all Rapid Rewards Members a “boost” of 15,000 tier qualifying points and 10 flight credits toward A-List and A-List Preferred status, and 25,000 Companion Pass qualifying points and 25 flight credits toward Companion Pass status.

These moves represent additional ways to either work toward or to use these benefits once you’re ready to begin traveling again. These adjustments will happen automatically and will be reflected in your Southwest Rapid Rewards My Account page.

Learn more about these Rapid Rewards® updates and FAQ at Southwest.com/RRCoronavirusUpdates.

Aircraft Cleaning and Cabin environment

Southwest Airlines aircraft are maintained in accordance with an established program aimed at providing a clean and inviting cabin environment. In addition to tidying each aircraft between flights, we spend more than six hours cleaning each aircraft every night. As of March 4, 2020, we have enhanced our overnight cleaning procedures.

Typically, we use an EPA approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin. Now, we are expanding the use of the hospital-grade disinfectant throughout the aircraft, and it will be used in the cabin, on elements in the flight deck, and in the lavatory. These procedures meet or exceed recommendations from the Centers of Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Every aircraft is equipped with a sophisticated air distribution system that introduces fresh, outdoor air and HEPA filtered air into the cabin every second while inflight, resulting in exchange of cabin air every two to three minutes. We use HEPA (High-efficiency particulate air) onboard that removes 99.97% of airborne particles* - similar to the technology found in hospitals.

Learn how we’re supporting your comfort and well-being from check-in to deplaning.

We’re onboard with the experts

We recommend the CDC’s website as a resource for ways that Customers can best protect themselves from becoming ill. Additionally, Customers are encouraged to wash their hands frequently and use hand sanitizer and/or anti-bacterial wipes when traveling.

Ongoing updates

As we make any changes to our operations or procedures, we will update this page with the most current information. A link to this page will remain on our homepage at Southwest.com.

Frequently Asked Questions

Can I receive a refund if I’ve booked a ticket on Southwest and feel uncomfortable flying?

Nonrefundable tickets (Wanna Get Away fares) not flown on the travel date, but canceled in accordance with Southwest’s No Show Policy, can be applied to future travel up to one year from the original purchase date aside from the below exceptions.

All travel funds must be used by the individual named on the ticket.

Refundable tickets not flown on the travel date can also be applied to future travel. More information on Southwest refunds can be found on Southwest.com. We hope these policies continue to give our Customers options and flexibility when planning travel.

Is there a fee to change my flight to a different date?

Southwest does not charge fees to change or cancel flights, although applicable fare differences may apply.

Will you be extending A-List and A-List Preferred tier status and Companion Pass benefits?

Yes, current Rapid Rewards tier status Members who earned A-List or A-List Preferred status through December 31, 2020 without any type of promotion will have their status extended through December 31, 2021. For Members enrolled in a promotion granting promotional A-List status or challenging a Member to extend promotional A-List status such as Status Match, Tier Challenge, Tier Experience, or a Corporate Status Challenge and who met the flight requirements by the promotion end date, we are extending your current promotional status through December 31, 2021. However, for Members enrolled in any of the above promotions and as of April 17, 2020 have not met the flight requirements, we are extending the deadline to meet the promotion’s flight requirements to October 30, 2020.

Current Rapid Rewards Companion Pass holders who earned Companion Pass through December 31, 2020 without any type of promotion will have their benefits extended through June 30, 2021.

Visit the Rapid Rewards® updates page for more on the benefit extensions.

Who will receive the tier, Companion Pass, and flight segment boosts?

All Rapid Rewards Members who opened a Rapid Rewards account by April 1, 2020 are eligible and automatically received a 15,000 tier qualifying point (TQPs) boost, a 25,000 Companion Pass qualifying point (CPQPs) boost, and flight segments into their accounts.

Visit the Rapid Rewards® updates page for more on the boosts.

What enhanced cleaning is Southwest doing?

We spend more than six hours cleaning each aircraft every night, and, as of March 4, 2020, we have enhanced our cleaning procedures. Typically, we use an EPA approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin. We have expanded the use of the hospital-grade disinfectant throughout the aircraft, and now are using it in the cabin, on elements in the flight deck, and in the lavatory.

Additionally, we equip all our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air onboard each plane to remove airborne particles (HEPA filters are also used in hospitals to provide patients with clean air).

We are serving water and snacks on flights over 250 miles, when available. Straws are available on request. For all other flights, snack and beverage service is suspended until further notice to limit close interactions.