Coronavirus (COVID-19) Travel Information

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Destinations Experiencing Travel Disruptions & Travel Restrictions

Southwest Airlines is aware that government mandates have resulted in restrictions on air travel due to the ongoing coronavirus (COVID-19) outbreak. Unfortunately, many of the restrictions will result in flight cancellations, and we sincerely regret any inconvenience created by the travel disruptions.

Notifying Affected Customers: Taking Care of You

Once Southwest becomes aware of any government’s travel restriction that results in a flight cancellation, our Team will send an email with rebooking instructions to affected Customers. Rest assured, we will be offering maximum flexibility and accommodating Customers to the best of our ability. As always, the Southwest Team appreciates your patience and trust in us during this unprecedented time.

If you want to rebook your Southwest flight due to disruptions

If you are scheduled to travel between today and April 30, you can change your travel to a date 60 days from the original date of travel without paying any difference in fare if you are traveling between the same origin and destination. You can do this online by visiting Southwest.com/rebook. Look for flights that display as “Available.” Flights that show a price point are not eligible for a change without paying a fare difference. Doing this online is your best option as call volumes are likely to be very high, so wait times to reach a Southwest® Representative may be long.

Cancelling your Southwest flight

If you decide not to travel, as long as you cancel your flight at least 10 minutes before its scheduled departure, the funds used to pay for a nonrefundable ticket are normally valid for one year from the date of purchase. However, in recognition of the current travel environment, we are extending the expiration date of some travel funds:

  • Customers' funds that have expired or will expire between March 1 – May 31, 2020, will now expire June 30, 2021.
  • Any travel funds created because of a flight cancellation between March 1 – May 31, 2020, will have an expiration date of June 30, 2021.

Also, any travel planned through the end of April can be changed online for up to 60 days from the original date of travel without paying any difference in fare if you are traveling between the same origin and destination.

Here is a list of Current Destinations with Operational Restrictions

  • Last flight from the United States to Aruba operated on Monday, March 16.
  • Last flight from Aruba to the United States operated on Saturday, March 21.
  • Our current plan is to resume operations on Saturday, June 6.
  • Click here to rebook.
  • Last flight from the United States to Belize will operate on Sunday, March 22.
  • Last flight from Belize to the United States will operate on Sunday, March 22.
  • Our current plan is to resume normal operations on Saturday, June 6.
  • Click here to rebook.
  • Last flight from the United States to Cabo San Lucas/Los Cabos operated on Sunday, March 22.
  • Last flight from Cabo San Lucas/Los Cabos to the United States operated on Sunday, March 22.
  • Our current plan is to resume operations on Thursday, May 21.
  • Click here to rebook.
  • Last flight from the United States to Cancun operated on Sunday, March 22.
  • Last flight from Cancun to the United States operated on Sunday, March 22.
  • Our current plan is to resume operations on Thursday, May 21.
  • Click here to rebook.
  • Last flight from the United States to Cozumel will operate on Sunday, March 22.
  • Last flight from Cozumel to the United States will operate on Sunday, March 22.
  • Our current plan is to resume normal operations on Saturday, June 6.
  • Click here to rebook.
  • Ft. Lauderdale
  • Ft. Myers
  • Jacksonville
  • Orlando
  • Panama City Beach
  • Pensacola
  • Tampa
  • West Palm Beach
  • Anyone traveling from New York, New Jersey, Connecticut, or New Orleans to any of our Florida destinations will be required to self-quarantine upon arrival for up to 14 days. This is effective starting March 28 until further notification is received from the Governor of Florida's website.
  • For more information, visit the Governor of Florida's website.
  • Click here to rebook.
  • Last flight from the United States to Grand Cayman will operate on Wednesday, March 18.
  • Last flight from Grand Cayman to the United States will operate on Sunday, March 22.
  • Our current plan is to resume normal operations on Saturday, June 6.
  • Click here to rebook.
  • Last flight from the United States to Havana will operate on Sunday, March 22.
  • Last flight from Havana to the United States will operate on Sunday, March 22.
  • Our current plan is to resume normal operations on Saturday, June 6.
  • Click here to rebook.
  • Hilo
  • Honolulu
  • Kona
  • Kauai
  • Maui
  • Last flight from the United States to Montego Bay operated on Sunday, March 22.
  • Last flight from Montego Bay to the United States operated on Sunday, March 22.
  • Our current plan is to resume operations on Thursday, May 21.
  • Click here to rebook.
  • Last flight from the United States to Nassau, Bahamas will operate on Sunday, March 22.
  • Last flight from Nassau, Bahamas to the United States will operate on Sunday, March 22.
  • Our current plan is to resume normal operations on Saturday, June 6.
  • Click here to rebook.
  • Albuquerque
  • Last flight from the United States to Puerto Vallarta will operate on Sunday, March 22.
  • Last flight from Puerto Vallarta to the United States will operate on Sunday, March 22.
  • Our current plan is to resume normal operations on Saturday, June 6.
  • Click here to rebook.
  • Last flight from the United States to the Punta Cana will operate on Wednesday, March 18.
  • Last flight from the Punta Cana to the United States will operate on Saturday, March 21.
  • Our current plan is to resume normal operations on Saturday, June 6.
  • Click here to rebook.
  • Providence
  • Last flight from the United States to San Jose, Costa Rica & Liberia, Costa Rica will operate on Wednesday, March 18.
  • Last flight from San Jose, Costa Rica & Liberia, Costa Rica to the United States will operate on Sunday, March 22.
  • Our current plan is to resume normal operations on Saturday, June 6.
  • Click here to rebook.
  • Charleston
  • Greenville-Spartanburg
  • Anyone traveling through/from New York, New Jersey, Connecticut, or New Orleans to any of our South Carolina destinations will be required to self-quarantine for 14 days upon arrival. This is effective starting March 27 until further notification is received from the Governor of South Carolina's website.
  • For more information, visit the Governor of South Carolina's website.
  • Click here to rebook.
  • Amarillo
  • Austin
  • Corpus Christi
  • Dallas (Love Field)
  • El Paso
  • Harlingen/South Padre Island
  • Houston (Hobby)
  • Lubbock
  • Midland/Odessa
  • San Antonio
  • Anyone traveling through/from
    • California (Burbank, Long Beach, Los Angeles, Oakland, Ontario, Orange County, Sacramento, San Diego, San Francisco, and San Jose)
    • Connecticut (Hartford)
    • Georgia (Atlanta)
    • Illinois (Chicago - Midway)
    • Louisiana (New Orleans)
    • Michigan (Detroit and Grand Rapids)
    • New Jersey
    • New York (Albany, Buffalo/Niagara, Long Island/Islip, New York - LaGuardia, and Rochester)
    • Washington (Seattle/Tacoma and Spokane)
    to any of our Texas destinations will be required to self-quarantine for 14 days and complete this form from the Texas Department of Public Safety upon arrival. This is effective March 28 until further notification is received from the Governor of Texas' website.
  • For more information, visit the Governor of Texas' website.
  • Click here to rebook.
  • Last flight from the United States to Turks and Caicos will operate on Sunday, March 22.
  • Last flight from Turks and Caicos to the United States will operate on Sunday, March 22.
  • Our current plan is to resume normal operations on Saturday, June 6.
  • Click here to rebook.

Finally, the safety and well-being of our Customers and Employees, and all of those in the communities we serve, remains our top priority. We will approach this new challenge with our Southwest Hearts and determination so that we provide Customers with the utmost care and assistance.

As we learn details of any additional travel restrictions, updates will be posted on this Travel Advisory.

Once again, we appreciate your support, and we look forward to welcoming you back onboard soon!

General Information

Snack and beverage service temporarily suspended on all flights – Updated March 24, 2020 at 6:40 p.m. CT.

The well-being of our Customers and Employees is our uncompromising priority onboard every Southwest flight. In accordance with health officials' recommendations to limit close public interactions during the coronavirus (COVID-19) outbreak, Southwest is temporarily suspending all onboard beverage and snack service from Wednesday, March 25, 2020 until further notice.

Our desire to continue providing Southwest Hospitality is as strong as ever, and our entire Team truly appreciates your understanding of the difficult decisions we need to make during these uncharted times.

Aircraft Cleaning and Cabin Environment — Keeping you safe within our experience

Southwest Airlines aircraft are maintained in accordance with an established program aimed at providing a clean and inviting cabin environment. In addition to tidying each aircraft between flights, we spend more than six hours cleaning each aircraft every night. And, as of March 4, 2020, we have enhanced our overnight cleaning procedures. Typically, we use an EPA approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin. Now, we are expanding the use of the hospital-grade disinfectant throughout the aircraft, and it will be used in the cabin, on elements in the flight deck, and in the lavatory. These procedures meet or exceed recommendations from the Centers of Disease Control and Prevention (CDC) and the World Health Organization (WHO).

All of our aircraft are equipped with HEPA (High-Efficiency Particulate Air) filters, which filter out airborne particles as the air onboard is recirculated with outside air. These same HEPA filters are used in many hospitals to enhance air quality within this environment.

Our aircraft are also designed with an air circulation system that mixes in fresh air from outside the plane. The HEPA filter and the air circulation system work together to provide the optimum air quality while onboard a Southwest plane which, in most cases, exceeds the quality of air that can be found in outdoor air, as well as a typical office building or similar public venue. On average, a complete exchange of cabin air and outside air is accomplished every three minutes.

See what Southwest is doing to keep you safe, visit our blog for a detailed overview.

Southwest Airlines Change and Cancellation Policies

Southwest is unique in the airline industry because we do not charge fees to change or cancel flights. Nonrefundable tickets not flown on the travel date, but canceled in accordance with Southwest’s No Show policy, can be applied to future travel. Refundable tickets not flown on the travel date can also be applied to future travel. More information on refunds can be found on Southwest.com. We hope these policies continue to give our Customers flexibility and options as you plan your travel.

Personal Safety Recommendations

We recommend the CDC’s website as a resource for ways that Customers can best protect themselves from becoming ill. Additionally, Customers are encouraged to wash their hands frequently and use hand sanitizer and/or anti-bacterial wipes when traveling.

Ongoing Updates

As we make any changes to our operations or procedures we will keep this page updated with the most current information. It will remain available via our homepage at Southwest.com.

To our valued Customers,

There is no higher priority to our entire Southwest Family than the Safety of our Customers and Employees. We are in close communication with medical professionals, the Centers for Disease Control (CDC), the World Health Organization (WHO), government agencies, and internal Teams to stay on top of this evolving situation. According to the most recent information from the CDC, for most people, the immediate risk of being exposed to the virus that causes COVID-19 is thought to be low.

We want you to feel confident when traveling with Southwest Airlines. As a result, we have enhanced some of our cleaning procedures in the interest of our Customers’ and Employees’ health and safety.

Aircraft Cleaning: We spend between 6-7 hours cleaning each aircraft every night, and, as of March 4, 2020, we have enhanced our overnight cleaning procedures. Typically, we use an EPA approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin. Now, we are expanding the use of the hospital-grade disinfectant throughout the aircraft, and it will be used in the cabin, on elements in the flight deck, and in the lavatory. This goes beyond the standard CDC guidelines.

Also, we equip each of our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air onboard each plane to remove airborne particles. HEPA filters are also used in hospitals to provide patients with clean air.

To learn more about our enhanced aircraft cleaning procedures, visit our blog for a detailed overview, along with a video and photos of the process.

In addition, I want to take a moment to remind Customers of our flexible policies. These policies have always been in place at Southwest Airlines and provide our Customers peace of mind every day. We never charge Customers a fee to change or cancel (though fare differences might apply) their flights. If your plans change or if you decide to postpone your travel, the funds used to pay for your flight can be applied to future travel as long as you cancel your reservation at least 10 minutes prior to the scheduled departure. The funds are valid for future travel up to one year from the original purchase date and must be used by the individual named on the ticket. Hopefully, these policies provide comfort to all of our Customers that they can book travel on Southwest as normal, and, if the circumstances change in the future, they can alter their plans without the penalty of a fee.

Rest assured, we are monitoring this developing situation closely, staying in regular contact with federal agencies, health organizations, and other experts. We’ve developed a host of resources to keep you informed and updated along the way, including our Travel Advisory on Southwest.com and our Company blog, and we’ll continue to post updates as this situation evolves.

Thank you for your patience and trust in Southwest Airlines. We are prepared to navigate through these challenging circumstances with your safety and confidence in Southwest Airlines at the forefront of everything we do.

We look forward to seeing you onboard soon,

Ryan Green
SVP & Chief Marketing Officer

Frequently Asked Questions

Can I receive a refund if I’ve booked a ticket on Southwest and feel uncomfortable flying?

Nonrefundable tickets not flown on the travel date, but canceled in accordance with Southwest’s No Show Policy, can be applied to future travel up to one year from the original purchase date aside from the below exceptions. All travel funds must be used by the individual named on the ticket.

In recognition of the current travel environment, we are extending the expiration date of some travel funds:

  • Customers’ funds that have expired or will expire between March 1-May 31, 2020, will now expire June 30, 2021
  • Any newly created travel fund due to a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021

For any nonrefundable tickets that do not fall within either date range noted above, the travel funds can be used up to one year from the original purchase date but must be used by the individual named on the ticket.

Any travel planned through the end of April can be changed online for up to 60 days from the original date of travel without paying any difference in fare if you are traveling between the same origin and destination. Look for flights that display as “Available.” Flights that show a price point are not eligible for a change without paying a fare difference.

Refundable tickets not flown on the travel date can also be applied to future travel. More information on Southwest refunds can be found on Southwest.com. We hope these policies continue to give our Customers flexibility and options for travel planning.

If my funds are still active and have not expired, how can I use the funds or be notified of the expiration date extension?

It will take several weeks to implement the expiration extension of unused funds. Once the extension is complete, more information will be provided on how Customers can access and apply their travel funds.

Is there a fee to change my flight to a different date?

Southwest does not charge fees to change or cancel flights, although applicable fare differences may apply.

Will my Southwest flight be canceled because of concerns over the coronavirus (COVID-19)?

We revised our flight schedule on March 19, which reduced available seats (ASMs or capacity) by at least 20 percent for the time period between April 14 and June 5, 2020. These flight schedule reductions are in addition to the existing capacity impact due to the Boeing 737 MAX groundings. We will continue to evaluate further flight schedule reductions.

Customers who have already booked their travel and will be impacted by our amended schedule will be notified of their re-accommodated travel according to our flexible accommodation procedures.

How do I know your aircraft cabins are safe from the coronavirus (COVID-19)?

Southwest aircraft are regularly maintained in accordance with an established program aimed at providing a clean and inviting cabin experience. In addition to aircraft being tidied up between flights during the day, each aircraft receives a thorough review that includes cleaning, sanitizing, and disinfecting that meets or exceeds recommendations from the Center for Disease Control (CDC) and World Health Organization (WHO). As of March 4, we’ve enhanced our cleaning efforts in response to the current environment.

Southwest also equips all of our fleet with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air onboard each plane to remove airborne particles. HEPA filters are also used in hospitals to provide patients with clean air.

Effective March 18, we also temporarily adjusted our inflight food and beverage service to limit Customer and Flight Attendant interactions. Flight Attendants will now hand out unopened cans of water and a pre-packaged snack on flights greater than 250 miles.

What enhanced cleaning is Southwest doing to ensure aircraft are safe?

We spend more than six hours cleaning each aircraft every night, and, as of March 4, 2020, we have enhanced our cleaning procedures. Typically, we use an EPA approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin. We have expanded the use of the hospital-grade disinfectant throughout the aircraft, and now are using it in the cabin, on elements in the flight deck, and in the lavatory. Additionally, we equip all our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculate air onboard each plane to remove airborne particles (HEPA filters are also used in hospitals to provide patients with clean air).