Copyright Complaint

Updated: December 18, 2013

We suggest that you consult your legal advisor before filing a notice or counter-notice of copyright infringement. Note that you may be liable for damages if you make a false claim of copyright infringement.

If you believe in good faith that materials hosted by us infringe on your copyright, you (or your agent) may send us a written notice that includes the following information:

  1. A clear identification of the copyrighted work you claim was infringed.
  2. A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on the web site, such as a link to the infringing material.
  3. Your contact information so that we can reply to your complaint, preferably including an email address and telephone number.
  4. A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
  5. A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
  6. The notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
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2. Notices with respect to this web site should be sent to:

Southwest Airlines
Attn: General Counsel, Copyright Complaints
2702 Love Field Drive
Dallas, Texas 75235
(214) 792-4000

We will review and address all notices that comply with the requirements above.

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Please note that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability. Please also be advised that we enforce a policy that provides for the termination in appropriate circumstances of subscribers who are repeat infringers. Accordingly, if you are not sure whether certain material infringes the copyrights of others, we suggest that you first contact an attorney.

  1. If you believe material was removed in error, you may send a counter-notification to the address provided above.
  2. To file a counter notification with us, you must provide a written communication that sets forth the items specified below (including section numbers):
    • Identify the specific URLs of material that Southwest has removed or to which Southwest has disabled access.
    • Provide your full name, address, telephone number, and email address.
    • Provide a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located (or Dallas, TX if your address is outside of the United States), and that you will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.
    • Include the following statement. "I swear, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled."
    • Sign the notice. If you are providing notice by email, a scanned physical signature or a valid electronic signature will be accepted.
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What Happens Next?

If we receive a counter notification, we will forward it to the party who submitted the original claim of copyright infringement. The counter notification we forward will include the personal information of the person who sent the counter notice to us. By submitting a counter-notification, you consent to having your information revealed in this way. We will not forward the counter notification to any party other than the original claimant.

After we send out the counter notification, the original claimant must respond to us within 10 days stating he or she has filed an action seeking a court order to restrain you from engaging in infringing activity relating to the material. If we receive such notification we will be unable to restore the material. If we do not receive such notification, the material may be reinstated.

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