When you travel with Southwest, we have your well-being in mind. In response to the COVID-19 pandemic, we've made changes to our operations and procedures to better support the well-being and comfort of our Employees and Customers – and we’ll continue to evaluate our policies and procedures as we learn more. We’ve employed stringent cleaning and physical-distancing practices such as using electrostatic and anti-microbial spray treatments in the cabin, implemented physical-distancing measures, modified boarding procedures, and provided masks for Employees. Learn more about the Southwest Promise and what it means when you are ready to travel.
We continue to evaluate our policies and procedures based on public health guidance, scientific research, and advice from medical and aviation organizations, such as:
To read more about recent studies and current COVID-19 research, click here.
*Measuring 0.3 micrometers or greater in diameter passing through the filter.
Follow us on Twitter at @Southwestair to read more Customer experiences.
Replying to @SouthwestAir Flew last weekend and will be in two weeks! Felt safe and the @SouthwestAir crew was phenomenal!! 🧡
@ClaybornBMX — Twitter
Thank you @SouthwestAir for a great travel experience on my round trip from MCI —> BNA. First time flying in a while but felt perfectly safe and appreciate the level of service that you always provide! 🧡
@jpgdds — Twitter
Love Southwest ♥️ I’m an essential worker flying since last March! All good and no problems! Thanks Southwest!! 🙋🏻♀️
@kimmybbrown — Twitter
While cleaning procedures vary airport to airport, we are cleaning our gate areas, ticket counters, and baggage claim areas multiple times a day.
We understand it’s important to remove unnecessary touchpoints. That’s why we are encouraging everyone to maintain a physical distance wherever possible and limit hand-to-hand contact with others. We are also requiring that all Customers wear a protective mask or face covering in the airport and on the plane. (Began May 11)
Here are a few ways you can limit contact:
Yes, Customers are required to wear a face covering in the airport and on the plane. Customers are required to wear a face covering in order to board the plane. If you forget your face covering at home, a mask will be available for you.
In accordance with the current current CDC guidance, a well-secured cloth or mask that fits snugly against the face, covers an individual’s nose and mouth, and is secured under the chin will be accepted.
In alignment with the intention of this policy, these are a few examples of coverings that will not be accepted:
Face shields may be worn in addition to face coverings, but not in place of face coverings. Neck gaiters (also called multi-bands) may be worn as face coverings so long as they cover the nose and mouth and are secured under the chin.
We are serving water and snacks on flights over 250 miles, when available. Straws are available on request. For all other flights, snack and beverage service is suspended until further notice to limit close interactions. (Began May 22)
As always, you’re welcome to bring your own non-alcoholic beverages onboard. However, FAA regulations prohibit passengers from drinking alcohol on the aircraft unless it is served by the air carrier.
The TSA has made some adjustments to security screening touchpoints to support physical-distancing and are routinely cleaning and disinfecting frequently touched surfaces and security screening equipment. Learn more at tsa.gov/coronavirus.
Please stay at home and do not travel if you have recently been diagnosed with or are currently experiencing symptoms of COVID-19.
If you’re unable to rebook your travel on Southwest.com, please call us at 1-800-I-FLY-SWA so we can help modify your reservation.
The well-being of our Employees, as well as Customers, is our top priority. We are implementing the following safeguards for our Teams: