Southwest Citizenship

Southwest Airlines' number one priority is to ensure the personal Safety of each Southwest Customer and Employee. Beyond this, we follow "The Golden Rule," meaning that we treat each other the way we want to be treated, which is why doing the right thing by our Employees and Customers is so inherent to who we are as a Company. We believe in Living the Southwest Way, which is to have a Warrior Spirit, a Servant's Heart, and a Fun-LUVing Attitude. Within each of these categories are specific behaviors to help us be a Safe, profitable, and a Fun place to work. More about our culture

At Southwest Airlines, diversity means having a modern and multi-faceted workforce which gives us a key competitive advantage in the national marketplace. Our network is comprised of Employees representing a variety of backgrounds whose individual experiences help form our unique Corporate Culture. Fostering an environment that encourages diversity of ideas, knowledge and actions is paramount to our operational excellence. Read more about our Diversity Council and our dedicated outreach for the LGBTQ, Hispanic, Disability, African American, and Asian/Pacific Islander communities.

While adhering to the Company Mission Statement, our Purchasing Department is committed to maintaining Southwest Airlines’ low-cost Leadership through effective and efficient procurement, fuel management, facilities construction, and project management practices—ensuring that we spend our valuable capital wisely. We are devoted to finding Suppliers who meet our levels of Customer Service and our high standards of efficiency and who help us achieve our commitments to Supplier Diversity. Read More

The One Report is our comprehensive, integrated report that includes information on our financial performance, our Citizenship efforts, the key events of the year, and what’s on the horizon for Southwest Airlines.

It highlights our commitment to consider the triple bottom line of Performance, People, and Planet when looking at our business. It’s a commitment that we hope makes us a leader in global citizenship and supports our Purpose to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel, and our Vision of being the world’s most loved, most flown, and most profitable airline.

More about One Report.