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FAQ

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Popular Topics

  • Know Before You Travel
  • Coronavirus Travel Updates
  • Change Your Flight
  • Travel Funds
  • Rapid Rewards Updates
  • Fare Benefits

Baggage

  • Carryon Baggage
  • Checked Baggage
  • Flying with Baggage Internationally
  • Lost or Damaged Baggage
  • Special Baggage and Sports Equipment

Booking

  • Car Rentals
  • EarlyBird Check-In®
  • Hawaii Travel
  • Hotel Booking
  • International Travel
  • Using PayPal on Flights

Changes and Cancellations

  • Change Your Flight
  • Overbooking
  • Refunds
  • Travel Funds

Day of Travel

  • Flight Check-In Online
  • Fly By® Priority Lane
  • Inflight WiFi and Entertainment
  • Lost and Found Items
  • Security Documents
  • Self-Service Kiosks at the Airport
  • Self-Tagging Baggage
  • Southwest® Boarding Process
  • TSA PreCheck
  • TSA Secure Flight

Rapid Rewards Program

  • Rapid Rewards®
  • Southwest.com® Account Login

Special Assistance

  • Age Verification for Child or Infant
  • Customer of Size and Extra Seat Policy
  • Flying with Pets
  • Group Travel
  • Lap Child
  • Unaccompanied Minors and Children Flying Alone
  • Young Travelers Terms and Conditions

Other

  • Adopt-A-Pilot Program
  • Advertised Fare
  • Airline Gift Cards
  • Careers and Jobs
  • Department of Transportation
  • Email from Southwest®
  • Flight Receipts for Past Flights
  • Mobile Boarding Pass and Mobile App