FAQ/Onboard Inflight Wi-Fi

WiFi

All you need is a WiFi-enabled device with an Internet browser. Please note that cellular devices without a WiFi component will not work with this system, and their use is restricted to game or airplane mode per federal regulations.

TV and Movies

• Laptops and Macs
  Operating System: Windows 7 and above; OSX 10.11 and above
  Browser: Most recent version in addition to one previous version of Chrome, Firefox, Safari (Mac only), and Edge (Windows only)
• iOS Mobile and Tablets
  Operating System: iOS 12 and above; iPadOS 13 and above.
• Android Mobile and Tablets
  Operating System: Android 8.0 and above. 

Learn more at Southwest.com/Wifi. Please note that utilizing privacy browser modes may impact product availability.

Every device is different but here are the basic steps:

1. Head to your Settings. Switch your device to Airplane Mode, then turn your WiFi on.
2. Choose SouthwestWiFi from your WiFi network list. A new page will appear with a link to www.southwestwifi.com or with an option to copy the URL. Click on the link or copy it into your browser.
3. If the Inflight Entertainment Portal doesn't load automatically, type www.southwestwifi.com  into the address bar.
4. Select your entertainment and enjoy! Certain content may require downloading the Southwest app. 

Note: Please ensure your device is switched to "airplane mode" once the aircraft doors are closed. WiFi will remain on and accessible for taxi, takeoff, and landing.

In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth applications and websites, including Netflix, HBO GO^® and VoIP, along with certain indecent, obscene and offensive content.

Closed captioning is available and can be enabled on devices running iOS 12 and above for our free live TV and movies on supported browsers. We are in the process of expanding supported devices across all of our entertainment offerings.