Question 1

Who is eligible to check in and print a boarding pass on a self-service kiosk?

Accepted Answer

Most Customers are eligible to use a self-service kiosk; however, Customers with the following types of reservations are NOT eligible and must check in at the airport ticket counter:

Unaccompanied Minors
Customers traveling with pets
Customers traveling on age-qualifying fares (Infant and Child Fares) that have NOT already been age verified
Customers traveling on a Military Fare
Customers traveling with paper tickets

Question 2

Will Southwest Airlines kiosks be available at airports in non-U.S. locations?

Accepted Answer

With the exception of Nassau, kiosks will be available in all other non-U.S. airport locations.

Question 3

Can I perform the same functions on a kiosk for international flights that I can for domestic flights?

Accepted Answer

When departing on an international flight from an airport within the domestic U.S., you will be able to checkin, scan your passport, add emergency contact information, and print your boarding pass for both the domestic and international legs of your trip at a kiosk. You will not be able to upgrade or change international flights using a kiosk, but a Customer Service Agent at the Ticket Counter or gate podium can assist with these requests.

Question 4

How do I check in and print a boarding pass on a kiosk?

Accepted Answer

Use any of the following methods to access your reservation:

Enter your confirmation number (six-character alpha-numeric code)
Enter your Rapid Rewards number
Swipe your Rapid Rewards A-List Membership Card
Swipe a major credit card with your name on it

Once you retrieve your reservation, follow the steps on the screen to obtain a boarding pass, upgrade to a Business Select™ Fare, check luggage, change your flight, or add yourself to the standby list. When using the Rapid Rewards membership card or account number, the name on your reservation MUST match the name on your Rapid Rewards account and membership card to quickly process your reservation at the kiosk. You may update the name on your account by contacting Rapid Rewards Customer Service to have a new card issued.

Question 5

If there are several people traveling together, do we have to check in the same way and at the same time?

Accepted Answer

No. Customers within a multi-passenger reservation may check in together or individually at whatever location (online, kiosk, ticket counter, mobile device, etc.) is convenient for each Customer.

Question 6

Where are self-service kiosks located?

Accepted Answer

Kiosks are located at Southwest Airlines Ticket Counters and in the main lobby area (before the security checkpoint) of select airports.

Question 7

What activities can I complete on a kiosk?

Accepted Answer

You can perform a variety of pre-flight tasks at the self-service kiosk:

Print your boarding pass
Add a Rapid Rewards number to a reservation
Upgrade to a Business Select Fare
Change your flight
Add your name to the standby list
Check luggage*
Print an itinerary receipt

*Only kiosks located at the ticket counter can be used to check luggage. Bag tags cannot be issued from the kiosks in the lobby area.

Self-Service Kiosks at the Airport