Question 1

What is a transferable flight credit?

Accepted Answer

In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, the flight credit you will receive is transferable.

Learn more about transferable flight credit benefits.

Question 2

Who can I transfer my transferable flight credit to?

Accepted Answer

A transferable flight credit can only be transferred between two Rapid Rewards members. See more benefits of being a Rapid Rewards member.

Question 3

How do I know if my flight credit is transferable?

Accepted Answer

To see if a flight credit is transferable, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. Flight credits eligible for transfer will have a ‘Transferable flight credit’ designation.

Question 4

How do I transfer a transferable flight credit?

Accepted Answer

Click ‘Transfer to someone else’ while logged in to your Rapid Rewards account and reviewing your transferable flight credit. If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can transfer the transferable flight credit.

Question 5

How do I add my Rapid Rewards number to my transferable flight credit?

Accepted Answer

Log in to your Rapid Rewards account and click on the Payment tab. Search ‘flight credit lookup’ to find the flight credit. Then click the link to ‘Add to My Account’ on your flight credit.

Question 6

What information is required to do the transfer?

Accepted Answer

You will need the full name, email address, and Rapid Rewards Account number of the person you wish to transfer the transferable flight credit to.

Question 7

How many times can someone make a transfer?

Accepted Answer

Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed.

Question 8

When does the transferable flight credit expire?

Accepted Answer

The transferable flight credit will expire 12 months from the original booking date. Check the expiration date in My Account.

Question 9

Do I have to transfer the entire transferable flight credit?

Accepted Answer

Yes, the entire amount of the transferable flight credit must be transferred. You cannot transfer a partial amount.

Question 10

Can I transfer a transferable flight credit to multiple people?

Accepted Answer

No, the entire amount of the transferable flight credit must go to one person.

Question 11

Am I transferring the ticket with the same itinerary to someone else?

Accepted Answer

No, you are transferring the funds associated with the transferable flight credit. The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference.

Question 12

Will the recipient get the remaining balance as a flight credit if the new ticket purchased cost less than the transferred flight credit’s value?

Accepted Answer

Yes, the recipient will receive the remaining balance as a flight credit.

Question 13

Do the Rapid Rewards points get transferred with the transferable flight credit?

Accepted Answer

No, Rapid Rewards points are only earned once the passenger travels. Therefore, a recipient of a transferable flight credit will earn Rapid Reward Points with a new purchase, after they complete the travel.

Question 14

What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus?

Accepted Answer

In the case of a mixed itinerary where one fare is Wanna Get Away (not eligible for transferable flight credit) and the other fare is Wanna Get Away Plus (eligible for transferable flight credit), the Customer receives a transferable flight credit for the entire canceled ticket.

Question 15

Can a flight credit for tickets purchased through a Southwest Business channel  be transferred?

Accepted Answer

Yes, with a few specific rules for each channel:

SWABIZ transferable flight credits can be transferred on Southwest.com, swabiz.com and requires the transfer be to another employee within the organization
SPS tickets can be transferred on Southwest.com and the transfers are limited to employees within the organization.
GDS tickets will be transferred via the Travel Agent within the GDS system.

Question 16

When did Southwest start offering transferable flight credit(s)?

Accepted Answer

Beginning on May 17, 2022, with the cancellation of a Wanna Get Away Plus, Anytime, and/or Business Select fare.

Question 17

If I purchased a ticket prior to May 17, 2022, is my reservation eligible for transferable flight credit if I cancel?

Accepted Answer

Yes. Anytime and Business Select fares purchased prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to transfer to someone else.

Question 18

Which fares include the transferable flight credit benefit?

Accepted Answer

Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight.

Question 19

Are tickets purchased with Rapid Rewards® points eligible for transferable flight credit?

Accepted Answer

If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchaser’s account. If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable.

Question 20

Why don’t I see my transferable flight credit in My Account?

Accepted Answer

There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired.

Question 21

What happens if I do not have a Rapid Rewards® account?

Accepted Answer

Go to Southwest.com and sign up to be a member of our Rapid Rewards® program.

Click here to begin. Sign up for Rapid Rewards today.

Question 22

What happens if I am unable to use a flight credit or transferable flight credit by the expiration date?

Accepted Answer

Once a flight credit or transferable flight credit has expired, the funds are no longer available.

Question 23

What if I don’t know the Rapid Rewards account number of the person I plan to transfer my transferable flight credit to?

Accepted Answer

Contact the person to get the number, and be sure you have the correct spelling of their full name and the email address associated with their Rapid Rewards account.

Question 24

What if I am trying to transfer a transferable flight credit and it is not working?

Accepted Answer

The flight credit may have expired
The recipient’s information provided may not match the Rapid Rewards account information
The flight credit may not be associated with the original owner’s Rapid Rewards account and therefore cannot be transferred until that step is complete

Question 25

How will I know if my transfer was successful?

Accepted Answer

Both you and the recipient will receive a confirmation email.