Question 1

What is a Transferable Flight Credit?

Accepted Answer

A Transferable Flight Credit is a credit from a downgrade in fare or canceled reservation with a Wanna Get Away Plus^®, Anytime, and/or Business Select^® fare. A Transferable Flight Credit can be used to buy a future flight and can be transferred once between Rapid Rewards^® Members.

Watch the video below to see how Transferable Flight Credit works.

Still have questions? Read more about Transferable Flight Credits.

Question 2

Does a Transferable Flight Credit expire?

Accepted Answer

Transferable Flight Credits don’t expire.

Question 3

Who can I transfer my Transferable Flight Credit to?

Accepted Answer

A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. See more benefits of being a Rapid Rewards Member.

Question 4

How can I access my Transferable Flight Credit and check the balance?

Accepted Answer

To view your available Transferable Flight Credits associated with your Rapid Rewards account, log in to your account, and select “My Account” from the menu options at the top of the page (for desktop) or scroll down to “My Travel Funds” at the bottom of the page (for mobile and the Southwest app). Next, select “Payment” from the menu options within your account. Any available Transferable Flight Credits and flight credits associated with your name and account number will be listed. Flight credits that can be transferred once will have a Transferable Flight Credit designation.

If you need to look up Transferable Flight Credits that are not associated with a Rapid Rewards account, you can use the Check Travel Funds page.

Please Note: All confirmation numbers consist of a unique six-digit code and do not include the number 0 (zero) or the number 1 (one).

Question 5

How can I locate the confirmation number associated with my Transferable Flight Credit?

Accepted Answer

To locate the confirmation number for any flight credits associated with your Rapid Rewards account, log in to your account, and select “My Account” from the menu options at the top of the page (for desktop) or scroll down to “My Travel Funds” at the bottom of the page (for mobile and the Southwest app). Next, select “Payment” from the menu options within your account. Any available flight credits associated with your name and account number should be listed.

To locate the confirmation number for any flight credits that are not associated with a Rapid Rewards account,

Search your inbox for emails from southwestairlines@ifly.southwest.com
Look for an email with a subject indicating a reservation has been changed or canceled.
Check the body of the email under “Payment” to determine if a flight credit was created.
The confirmation number associated with any flight credit associated with the reservation is in the subject line of the email and in the body of the email in green font.

Question 6

How do I transfer a Transferable Flight Credit to another Passenger?

Accepted Answer

Log in to your account, and select “My Account” from the menu options at the top of the page (for desktop) or scroll down to “My Travel Funds” at the bottom of the page (for mobile and the Southwest app). Next, select “Payment” from the menu options within your account. Any available Transferable Flight Credits associated with your name and account number should be listed. Click ‘Transfer to someone else’ while reviewing your Transferable Flight Credit and provide the information requested to complete the transfer.

If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer.

Keep in mind that Transferable Flight Credit can only be transferred once.

Question 7

How do I add my Rapid Rewards number to my Transferable Flight Credit?

Accepted Answer

Log in to your Rapid Rewards account and click on the Payment tab. Access your Transferable Flight Credit via the “Flight credit lookup” tab. Click on the “Add to My Account” link, and your Transferable Flight Credit will be saved to your account.

Question 8

What if I do not have a Rapid Rewards account?

Accepted Answer

Go to Southwest.com and sign up to be a Member of our Rapid Rewards program. Once you become a Member, you can add your Rapid Rewards number to your Transferable Flight Credit.

Click here to begin.

Sign up for Rapid Rewards today.

Question 9

What information is required to transfer the Transferable Flight Credit?

Accepted Answer

You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to.

Question 10

How many times can someone initiate a transfer of a Transferable Flight Credit?

Accepted Answer

Only one transfer per Transferable Flight Credit is allowed. Once a flight credit is transferred, it cannot be reversed.

Question 11

Do I have to transfer the entire Transferable Flight Credit?

Accepted Answer

Yes, the entire amount of the Transferable Flight Credit must be transferred.

Question 12

Can the Transferable Flight Credit be split among multiple people?

Accepted Answer

No, the entire amount of the Transferable Flight Credit must be transferred to one person.

Question 13

Am I transferring the ticket with the same itinerary to someone else?

Accepted Answer

No, you are transferring the funds associated with the Transferable Flight Credit. The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference.

Question 14

What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus fare?

Accepted Answer

If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket.

Question 15

Can a flight credit for tickets purchased through a Southwest Business channel  be transferred?

Accepted Answer

Yes, with a few specific rules for each channel:

SWABIZ^® Transferable Flight Credits can be transferred on Southwest.com and, SWABIZ.com. The transfers must be to other employees within the organization
SPS tickets can be transferred on Southwest.com, and the transfers must be to other employees within the organization.
GDS tickets will be transferred by the Travel Agent within the GDS system.

Question 16

Which fares include the Transferable Flight Credit benefit?

Accepted Answer

Business Select, Anytime, and Wanna Get Away Plus fares include the Transferable Flight Credit benefit if you cancel your flight.

Question 17

Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit?

Accepted Answer

If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchaser’s account. If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amount associated with those taxes and fees.

Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away® or Wanna Get Away Plus™ reward travel reservations (booked with points): If you do not cancel your reservation at least 10 minutes before the flight’s original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your reward travel reservation.

For Anytime or Business Select® reward travel reservations: the points used for booking will be redeposited to the purchaser's Rapid Rewards® account, and any taxes and fees associated with the reward travel reservation will be converted into a Transferable Flight Credit™ for future use.

Question 18

Why don’t I see my Transferable Flight Credit in My Account?

Accepted Answer

You may not have included your Rapid Rewards number when booking, changing, or canceling the flight. If this is the case, use your six-digit confirmation number to check your Transferable Flight Credits on the Payment screen in your account. Once you access your flight credit via the “Flight credit lookup” tab, you can click on the “Add to My Account” link, and your Transferable Flight Credit will be saved to your account.
They’re not in your name. Transferable Flight Credits associated with another Passenger will not display in your account.

Question 19

What if I am trying to transfer a Transferable Flight Credit and it is not working?

Accepted Answer

The recipient’s information provided may not match their Rapid Rewards account information.
The Transferable Flight Credit may not be associated with the original owner’s Rapid Rewards account and therefore cannot be transferred until that step is complete.

Question 20

How will I know if my transfer was successful?

Accepted Answer

Both you and the recipient will receive a confirmation email.