Day of Travel Overview | Southwest Airlines

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Find all the travel, check-in, and baggage information you will need for your upcoming Southwest Airlines flight.

Day of Travel

How to ensure smooth sailing throughout your travel day.

Travel preparation and expectations

Self-Tagging Baggage | Southwest Airlines

Self-tagging allows you to speed up the check-in process by printing your own baggage claim tag at a Southwest kiosk and placing it on the bags you wish to check.&nbsp;

What is self-tagging? 

Look for self-tagging signs at the airport ticket counters. To find out if self-tagging is available at a specific airport, <a class="Hyperlink SCXW93227239 BCX0" href="https://www.southwest.com/html/air/airport-information.html" target="_blank" rel="noreferrer noopener">visit our Airport Information page</a> (if self-tagging is available, there will be a checkmark in the &ldquo;Self-Tagging&rdquo; column for the given airport).&nbsp;

Where can I find the self-tagging area at the airport? 

<ul>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">During the check-in process on the kiosk, you&rsquo;ll indicate the number of bags you (and each Customer in your party) would like to check.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Please wait until all bag tags have printed before tearing them off of the roll.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">When all your bag tag(s) have printed, follow the on-screen and printed instructions and peel back the area on the back of the tag indicated.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">Slide the printed tag(s) through the handle of your bag(s), and match the adhesive ends together.</li>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">Once you have tagged all of your bag(s), proceed to the designated bag drop area.&nbsp;</li>
</ul>

How do I tag my own bag? 

The part of the bag tag that you remove serves as your claim check.&nbsp;

How do I obtain my claim check? 

Yes. If you&rsquo;re checking three or more bags, you&rsquo;ll be prompted to use a credit card to pay the applicable bag charge. Learn more about our <a class="Hyperlink SCXW124207081 BCX0" href="https://www.southwest.com/help/baggage/checked-baggage" target="_blank" rel="noreferrer noopener">checked bag policy</a>.&nbsp;

Can I still use the self-tagging kiosks if I’m checking three or more bags? 

On the self-tagging kiosks, you can:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Check in for your flight</li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Print boarding passes</li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Check bags</li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Upgrade to Business Select&reg;</li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Change flights</li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Add a Rapid Rewards&reg; number to your reservation</li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Add a lap child&nbsp;</li>
</ul>

What other functions can I perform on the self-tagging kiosks? 

Although we encourage you to try self-tagging, the full-service line at the ticket counter is available.&nbsp;

Am I required to use the self-tagging kiosks to check bags? 

Many do, but not all. Check the <a class="Hyperlink SCXW261195283 BCX0" href="https://www.southwest.com/html/air/airport-information.html" target="_blank" rel="noreferrer noopener">airport information page</a> to see which airports have self-tagging kiosks available.&nbsp;

Do all airports have self-tagging kiosks? 

Self-tagging isn&rsquo;t available for all reservations. Customers meeting the following criteria will need to check in via the full-service lines at the ticket counter:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">All itineraries that include Cuba</li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Group bookings</li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Reservations for unaccompanied minors&nbsp;</li>
</ul>

Can all Customers use the self-tagging kiosks? 

Yes, CSAs will continue to be available at the ticket counter to assist with any questions or needs that require full service. If you need help during the self-tagging process, please ask for assistance at the baggage drop off.&nbsp;

Will Customer Service Agents (CSAs) still be available at the ticket counters? 

If you need to reprint a bag tag, visit the help desk.&nbsp;

What if I need to reprint a bag tag? 

Self-tagging baggage

Airport Self-Service Kiosk | Southwest Airlines

You can perform a variety of pre-flight tasks at the self-service kiosk:
<ul>
<li>Print your boarding pass</li>
<li>Add a Rapid Rewards number to a reservation</li>
<li>Upgrade to a Business Select fare</li>
<li>Change your flight*</li>
<li>Add your name to the standby list</li>
<li>Add a lap child to a reservation (domestic reservations only)</li>
<li>Self-tag and check luggage**</li>
<li>Pay excess baggage fees</li>
</ul>
*Flights booked with Rapid Rewards points, Companion Pass travel, and Group reservations booked on the same itinerary cannot be changed at the kiosk.
**Most of the airports we serve have Self-Tagging kiosks. Please consult the <a href="https://www.southwest.com/html/air/airport-information.html" aria-describedby="a11y-message-header--new-window" target="_blank" rel="noopener">airport information</a> page to see which airports have Self-Tagging kiosks available.

What activities can I complete on a kiosk?

Most Customers are eligible to use a self-service kiosk; however, the following types of reservations are not eligible and must check in at the airport ticket counter:
<ul>
<li>Unaccompanied Minors</li>
<li>Customers traveling with pets for international travel (Customers traveling with pets domestically can check in at the kiosk)</li>
</ul>

Who is not eligible to check in and print a boarding pass on a self-service kiosk?

Except for Nassau, kiosks will be available in all other non-U.S. airport locations.

Will Southwest Airlines® kiosks be available at airports in non-U.S. locations?

You can check in, scan your passport, add emergency contacts, and print your boarding pass for both the domestic and international legs of your trip at a kiosk. You will not be able to upgrade or change international flights at a kiosk, but a Customer Service Agent at the ticket counter or gate podium will gladly help you.

Can I perform the same functions on a kiosk for international flights that I can for domestic flights?

Use any of the following methods to access your reservation:
<ul>
<li>Enter your confirmation number (six-character alpha-numeric code)</li>
<li>Enter your Rapid Rewards&reg; number</li>
<li>Swipe your Rapid Rewards A-List membership card</li>
<li>Swipe a major credit card with your name on it</li>
</ul>
Once you retrieve your reservation, follow the steps on the screen to obtain a boarding pass, upgrade to a Business Select&reg; fare, check luggage, change your flight, or add yourself to the standby list.

How do I check in and print a boarding pass on a kiosk?

No. Customers within a multi-passenger reservation may check in together or individually at whatever location (online, kiosk, ticket counter, mobile device, etc.) is convenient for each of you.

If there are several people traveling together, do we have to check in the same way and at the same time?

Kiosks are located at Southwest&reg; ticket counters and in the main lobby area (before the security checkpoint) of select airports.

Where are self-service kiosks located?

Self-Service Kiosks

Online Check-In Information | Southwest Airlines

Beginning 24 hours prior to departure, from Southwest.com&reg; or the Southwest&reg; app, select &ldquo;Check in.&rdquo; Enter the confirmation number and first and last name of a Passenger on the itinerary, and click &ldquo;Check in&rdquo; (for desktop) or &ldquo;Retrieve reservation&rdquo; (for the Southwest app or mobile website).

How do I check in online?

Any upcoming reservations associated with your Rapid Rewards&reg; account will appear when you log in to your account via the following platforms:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">desktop - Under &ldquo;My upcoming trips&rdquo; &nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Southwest app - At the top of the screen &nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">mobile website - Under &ldquo;My Trips&rdquo; &nbsp;</li>
</ul>
The confirmation number for an upcoming reservation is displayed in green font when you click in to the reservation.&nbsp;&nbsp;
To locate the confirmation number for any upcoming reservations that are not associated with a Rapid Rewards account,&nbsp;&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Search your inbox for emails from southwestairlines@ifly.southwest.com&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Look for an email with a subject starting with &ldquo;You&rsquo;re going to...&rdquo;&nbsp;&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">The confirmation number is in the subject line of the email and in the body of the email in green font.&nbsp;</li>
</ul>

How can I locate my confirmation number?

You can check in online beginning 24 hours before your flight.

How early can I check in for my flight?

Boarding positions will be reserved for Customers with <a href="/early-bird/index.html?clk=HELP_CENTER_FLIGHT_CHECKIN_ONLINE">EarlyBird Check-In</a>. That said, in order to pass through the security checkpoint, you will need to retrieve your boarding pass online or at the airport at your convenience as early as 24 hours prior to scheduled departure.&nbsp;

Do I need to check in online if I purchased EarlyBird Check-In®?

Flight Check-In Online

Priority Lanes and Express Lanes  | Southwest Airlines

Priority Lane and Express Lane are dedicated lanes meant to speed our Business Select&reg;, Anytime, A-List, and A-List Preferred Members through check-in and security lines. Priority Lanes are located at our check-in counters and Express Lanes are at security checkpoints at <a href="https://www.southwest.com/html/air/airport-information.html" target="_blank" rel="noopener">participating airports</a>.&nbsp;
The following international airports have Priority Lanes available at the check-in counter: Aruba (AUA), Montego Bay (MBJ), Nassau (NAS), Punta Cana (PUJ), and San Jose del Cabo (SJD).&nbsp;
Cancun (CUN) and Punta Cana (PUJ) have Express Lanes at the security checkpoint.&nbsp;

What are Priority and Express Lanes?

The Priority Lane will be indicated with signs within the Southwest check-in area. Look for &ldquo;Priority Lane&rdquo; signs.&nbsp;
For Express Lane access at security, look for sign(s) or ask an airport agent if you need further assistance.&nbsp;

How will I know which lane to enter? 

No. Access to Priority Lanes and Express Lanes is a perk of A-List and A-List Preferred Memberships and purchasing Business Select and Anytime fares.&nbsp;

Is there a fee to use Priority Lanes and Express Lanes? 

No, the Express Lane is simply a dedicated lane that may be faster than the other security lanes. All Customers must go through the security screening process.&nbsp;

Does the Express Lane allow me to bypass security screening?​ 

Customers must show their boarding pass indicating they are traveling on a Business Select or Anytime fare, or that they are an A-List or A-List Preferred Member.&nbsp;

What credentials will I need to show to access the Priority Lanes and Express Lanes? 

No. If you purchased a Business Select or an Anytime fare, or are an A-List or A-List Preferred Member, you have the choice to use the Priority Lane or Express Lane.&nbsp;

Am I required to use the Priority Lanes and Express Lanes? 

Priority Lanes and Express Lanes 

Lost and Found | Southwest Airlines

If you realize that you left an important item onboard the plane, please notify a Customer Service Agent before leaving the airport so we can try to retrieve it. If you&rsquo;ve left the airport, <a href="https://app.nettracer.aero/lf-pax/southwest/lostandfound/landing">please contact our lost and found</a>. Please provide detailed information regarding the item. We will make every effort to locate your item and return it to you. If you provide an email address you will receive regular communication on the status of the search for your item and will be contacted via email and phone if it&rsquo;s located. If you do not provide an email address, you will only be contacted by phone if your item is located. If we have not located your item within 30 days from the time it was reported, it is not likely that it was turned in. While we make every effort to locate lost items, Southwest Airlines&reg; is not liable for unchecked items left on the plane.

Oops, I left something on the plane. Can I get it back?

Lost and found items

Mobile Boarding Pass information | Southwest Airlines

A mobile boarding pass is an electronic document on a personal mobile device that allows you to go through security and board your flight. It&rsquo;s generated and provided using our mobile channels on iOS, Android, and our mobile website.&nbsp;

What is a mobile boarding pass? 

Mobile boarding passes are available to Customers for flights departing from all U.S. airports we serve. Check in to a flight departing from any domestic city to receive the option for a mobile boarding pass. Mobile boarding passes aren&rsquo;t currently available for international flights.&nbsp;

Where is the mobile boarding pass available? 

All Passengers are eligible for a mobile boarding pass except for infants traveling as a lap child, unaccompanied minors (UMs), individuals traveling on international itineraries, selectee Passengers, and individuals traveling on military fares and government fares.&nbsp;

Are all Passengers eligible to obtain/use a mobile boarding pass? 

How to view: After checking in on the mobile app or mobile website, tap on the "boarding pass" button. You should see a boarding pass that you can use during travel.&nbsp;

How do I view my mobile boarding pass?

<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Saving to Apple Wallet on iOS: iOS users with version 8 or higher can check in and save their boarding pass directly to Apple Wallet from the mobile site or app.&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">While viewing the boarding pass on the app, tap the &ldquo;Add to Apple Wallet&rdquo; button. This will display your boarding pass.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Tap &ldquo;Add&rdquo; on the top-right corner of the screen to save your boarding pass to Apple Wallet.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">To save a boarding pass from an email on your mobile device, open the attachment found at the bottom the email, tap &ldquo;Add to Apple Wallet&rdquo;, and follow the same steps above. Please be sure to save each mobile boarding pass individually as a Wallet pass for flight check-in.</li>
</ul>
</li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Saving on Android: Android app users (version 6.0 or higher) can check in and save their boarding pass directly to Google Pay from the app.&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">While viewing the boarding pass on the app, tap the &ldquo;Save to Phone&rdquo; button towards the top of the page.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">A modal will appear where a user can confirm saving the pass to Google Pay.&nbsp;</li>
</ul>
</li>
</ul>
Mobile web and app users can save their mobile boarding pass to the photo gallery by tapping on the camera icon in the top-right corner.&nbsp;

How do I save my mobile boarding pass? 

You can share your mobile boarding pass after adding it to Apple Wallet on an iPhone. To do this, go into the Apple Wallet app and tap on the three dots in the upper-right corner. There will be a share icon in the top-right corner that will allow you to share your pass. Sharing is not currently available through Google Pay.&nbsp;
You can also view your boarding pass after check-in by looking up your reservation (mobile web or app) or on the home screen trip card (app).&nbsp;

How do I share my mobile boarding pass?  

Yes. There are some exceptions, including international reservations or any reservation over eight passengers. All members of the party will have access to all eligible boarding passes under that reservation.&nbsp;
NOTE: If one of the Passengers traveling on a multi-passenger reservation does not qualify for online check-in (i.e., age-restricted, military, group, etc.), the other Passengers who do qualify will be able to check in and retrieve their own boarding passes.&nbsp;

Are mobile boarding passes available for multi-passenger reservations? 

We encourage you to save a copy of your mobile boarding pass within Apple Wallet or Google Pay for easy access during travel.&nbsp;

Do I need to save my mobile boarding pass? 

If you&rsquo;re within one hour of your flight and haven&rsquo;t yet checked in, you won&rsquo;t be able to check in for your flight through the app due to security restrictions. However, as long as you&rsquo;ve checked in for your flight at least one hour prior to its scheduled departure time, you&rsquo;ll have the ability to reprint a paper boarding pass or use your mobile boarding pass until your flight departs.&nbsp;

How soon before my flight departure time can I check in through the mobile app? 

Yes, printed boarding passes are still available should you prefer to not utilize a mobile boarding pass. You can print your boarding pass <a class="Hyperlink SCXW153148211 BCX0" href="https://www.southwest.com/air/check-in/index.html" target="_blank" rel="noreferrer noopener"> online</a>, at the airport using a <a class="Hyperlink SCXW153148211 BCX0" href="/help/day-of-travel/self-service-kiosk" target="_blank" rel="noreferrer noopener">self-service kiosk</a>, or from the ticket counter on the day of departure, prior to your flight&rsquo;s scheduled departure time.&nbsp;

Can I still get a printed boarding pass? 

Yes, simply show your mobile boarding pass on a mobile phone, iPad, or Apple Watch and a valid form of identification to the TSA Agent at security to proceed.&nbsp;
To board your flight, scan your mobile boarding pass by holding one of the devices listed above with your pass facing the scanner. The scanner is located at the boarding door podium. Once your pass has been properly scanned, you will then be allowed to proceed down the jet bridge.&nbsp;

Can I use my mobile boarding pass to go through the security checkpoint and board my flight? 

If you elect to use a mobile boarding pass and have purchased a Business Select Fare, your drink coupon eligibility will be noted on the mobile boarding pass. To receive your complimentary premium drink during your flight, simply show the drink coupon portion of your mobile boarding pass to the Flight Attendant for validation. Note that this is only applicable for flights over 175 miles.&nbsp;
Be sure to save a copy of your mobile boarding pass to your mobile device prior to takeoff so you can easily retrieve it during your flight.&nbsp;

If I purchased a Business Select® fare and elect to use a mobile boarding pass, how will I access my drink coupon?

Yes, you will need to retrieve your boarding pass. Your boarding position will be saved 36 hours before your flight, which is earlier than the standard 24-hour check-in.&nbsp;

If I purchased EarlyBird Check-In®, do I still have to check in to retrieve a mobile boarding pass? 

Yes, the mobile boarding pass and Apple Wallet/Google Pay pass will update with changes to gates or flight times. You can also use &ldquo;flight status&rdquo; on our mobile app, website, and the monitors at the airport for the most up-to-date flight and gate information.&nbsp;

Will my boarding pass automatically update if there are changes to my flight details? 

We issue individual boarding passes for each flight. If you&rsquo;re changing planes, you&rsquo;ll receive a boarding pass for each leg of the journey. This will be reflected in the pass preview as well as Apple Wallet/Google Pay with individual passes for each of your flights.&nbsp;

I have connecting flights and/or a return journey, can Apple Wallet handle that? 

Mobile boarding pass information

Security Documents | Southwest Airlines

A security document includes your confirmation code, name, and flight information; it also confirms that you have a reservation. A security document also allows you to go through TSA Security Checkpoint. It is not a boarding pass, but can be issued in place of a boarding pass when circumstances warrant.&nbsp;&nbsp;
To board the plane, when you get to the airport, you&rsquo;ll need to obtain your boarding pass at either the ticket counter or departure gate. If you choose to obtain your boarding pass at the departure gate, your security document will assist you in passing through TSA Security.&nbsp;

What is a security document?

Due to security measures and Southwest&reg; policies and procedures, you sometimes may not be able to obtain a boarding pass before reaching the departure gate. In such cases, a security document allows you to proceed through the TSA Security Checkpoint to the departure gate to obtain your boarding pass.&nbsp;

Why do I need a security document? 

If you&rsquo;re not checking luggage, you may request and print out a security document at Southwest.com&reg; 24 hours prior to your flight. If all flight segments fall within this timeframe, a security document will print for each flight segment. If a flight segment doesn&rsquo;t fall within this timeframe, you&rsquo;ll need to print your security document 24 hours prior to your return flight segment.&nbsp;
At the airport, security documents will be issued at the Skycap podium, ticket counter, or self-service kiosks (where available).&nbsp;
Customers receiving a security document rather than a boarding pass at the airport include:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Standby Customers&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Nonrevenue, space available Customers&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Customers who arrive 20 minutes or less prior to scheduled departure</li>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Customers traveling on a flight that has been gate restricted&nbsp;</li>
</ul>

How do I get a security document? 

You can obtain or reprint a security document at the airport at a kiosk (where available) or at the ticket counter.&nbsp;

What if I didn’t print my security document or lost it before arriving at the airport? 

You can print a new security document any time on Southwest.com by using the online check-in option. Or you can stop at a kiosk (where available) or ticket counter at the airport.&nbsp;

What if I change my itinerary after printing my security document? 

No. Your boarding pass serves as your final document to pass through TSA Security and board your flight.&nbsp;

I have a boarding pass. Do I still need a security document of some sort? 

Transportation Security Administration (TSA) procedures require all airlines to correctly identify all Customers. As part of this ongoing effort, the TSA has implemented the Secure Flight Program, which requires airlines to ask Customers for their full name (as it appears on their government-issued ID), date of birth, and gender at the time of reservation.&nbsp;
The Secure Flight Program was developed by the government to meet 9/11 Commission recommendations that the TSA take over watch-list name-matching functions from airlines. Secure Flight offers a standardized method for the TSA to compare passenger name information to TSA watch lists. Please visit the <a href="https://www.tsa.gov/travel/security-screening#quickset-security_screening_quicktabs_5" target="_blank" rel="noopener">Secure Flight Program</a> section of the TSA's website for additional information.&nbsp;

What is Secure Flight? 

Security documents

Boarding the Plane FAQ | Southwest Airlines

You will be assigned a boarding group (A, B, or C) and position (1-60+) upon check in.
<ul>
<li>Your unique group and position combination (for example: A35) will be displayed on your boarding pass and represents a reserved spot in the boarding group at the gate.</li>
<li>Numbered posts in each of our gate areas indicate where to line up.</li>
<li>When your boarding group is called, find your designated place in line and board the aircraft in numerical order with your boarding group.</li>
</ul>
Watch the below video to see how the boarding process works.
<div style="width: 100%;"><iframe aria-label="YouTube video player" src="https://www.youtube.com/embed/X2B7EilM0pk" width="75%" height="315" frameborder="0" allowfullscreen=""></iframe></div>

How does the boarding process work?

Southwest-operated flights have open seating. Once onboard, simply choose any available seat and stow your carryon items in the overhead bin or under the seat in front of you.

Do I have an assigned seat?

If you have an eligible reservation you may check in for your flight <a href="https://www.southwest.com/air/check-in/index.html?int=GSUBNAV-TOOLS-CHECKIN&amp;forceNewSession=yes">online</a> at Southwest.com&reg; beginning 24 hours prior to your flight's scheduled departure time. You may also check in and/or get a boarding pass upon arrival at the airport at a self-service kiosk (where available), the Skycap podium (in select locations), the Southwest Airlines&reg; Ticket Counter, or at your departure gate.
If you purchased&nbsp;EarlyBird Check-In&reg;, Business Select, Anytime, or are a Rapid Rewards&reg; A-List Preferred or A-List Member, or on a reservation with an A-List Preferred or A-List Member, we'll automatically reserve your boarding position 36 hours before departure. You will still need to check in within 24 hours of scheduled departure to retrieve your boarding pass.

When can I check in and receive my boarding pass?

There are a few ways to get a better boarding position on your next flight:
<ol style="padding-left: 1em;" start="1">
<li> Download the Southwest App: If you don&rsquo;t already have the Southwest app, download it today for free! The app will send a push notification reminding you to check in 24 hours before your flight (notifications must be enabled within the app settings).</li>
</ol>
<a class="actionable actionable_link actionable_ actionable_secondary link" style="margin-left: 35px; color: #304cb2; border: #304cb2 solid 1px;" href="/mobile-app/?clk=7480032"> Download the Southwest App </a>
<ol style="padding-left: 1em;" start="2">
<li>Purchase EarlyBird Check-In&reg;: This option gives you the convenience of automatic check-in before the traditional 24-hour check-in. While it doesn't guarantee an &ldquo;A&rdquo; boarding position, it gets you on the plane earlier and improves your seat selection options.</li>
</ol>
<a class="actionable actionable_link actionable_ actionable_secondary link" style="margin-left: 35px; color: #304cb2; border: #304cb2 solid 1px;" href="/early-bird/index.html?clk=7480032"> Get EarlyBird Check-In </a>
<ol style="padding-left: 1em;" start="3">
<li>Purchase Upgraded Boarding: This option is available starting 24 hours before the flight&rsquo;s local departure time and allows Customers to upgrade their boarding position to A1-A15 depending on availability.</li>
</ol>
<a class="actionable actionable_link actionable_ actionable_secondary link" style="margin-left: 35px; color: #304cb2; border: #304cb2 solid 1px;" href="/upgraded-boarding/?clk=7480032"> Purchase Upgraded Boarding </a>
<ol style="padding-left: 1em;" start="4">
<li> Purchase a Business Select fare or upgrade to Business Select: Customers who purchase a Business Select fare will get guaranteed A1-A15 boarding. If a Customer did not originally purchase a Business Select fare but wants guaranteed A1-A15 boarding, they can upgrade their flight to Business Select.</li>
</ol>
<a class="actionable actionable_link actionable_ actionable_secondary link" style="margin-left: 35px; color: #304cb2; border: #304cb2 solid 1px;" href="/air/upgrade/?clk=7480032"> Upgrade flight to Business Select</a>
See it in action: How to get a better boarding position.
<div style="width: 100%;"><iframe aria-label="YouTube video player" src="https://www.youtube.com/embed/K3JE1TmTfyA" width="75%" height="315" frameborder="0" allowfullscreen=""></iframe></div>

How can I get a better boarding position on my flight?

Our friendly Agents will make an announcement in the gate area for each boarding group to assemble. When your group is called, line up in numerical order by the column that represents your boarding position (columns are labeled in groups of five), and board the airplane. There are also monitors at the front of the lines that display the group that is currently boarding.

How will I know when it's my turn to board the plane?

30 minutes prior to scheduled departure time: We may begin boarding as early as 30 minutes prior to your flight&rsquo;s scheduled departure time. We encourage all passengers to plan to arrive in the gate area no later than this time.
10 minutes prior to scheduled departure time: All passengers must obtain their boarding passes and be in the gate area available for boarding at least 10 minutes prior to your flight&rsquo;s scheduled departure time. If not, Southwest may cancel your reserved space, and you will not be eligible for denied boarding compensation.
If you do not plan to travel on your flight: In accordance with Southwest&rsquo;s No Show Policy, if you are not planning to travel on any portion of this itinerary, please cancel your reservation at least 10 minutes prior to the scheduled departure of your flight. Customers who fail to cancel reservations for a Wanna Get Away or Wanna Get Away Plus fare segment at least ten (10) minutes prior to travel and who do not board the flight will be considered a no show, and all remaining unused Wanna Get Away funds will be forfeited. All remaining unused Business Select and Anytime funds will be converted to flight credit for the originally ticketed Passenger only. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away&reg; or Wanna Get Away Plus&trade; award travel reservations: if you do not cancel your reservation at least 10 minutes before the flight&rsquo;s original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. For Anytime or Business Select&reg; award travel reservation: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards&reg; account, and any taxes and fees associated with the award travel reservation will be converted into a flight credit for future use.&nbsp;

When do I need to be at the departure gate to board my flight?

The below chart lists key seat specifications on each Boeing 737 model we fly, including passenger capacity, average pitch*, and seat width.&nbsp;
Our aircraft have one aisle and one single cabin with three seats on each side of the aircraft. The first row of seats on each side is bulkhead seating.
<div style="width: 100%; overflow-x: auto;">
<table style="border-collapse: collapse; width: 850px; border-color: #000000; border-style: solid;" border="0.5px" cellpadding="3px">
<tbody>
<tr style="background-color: #304cb2; color: #fff; border: solid #000 .5px;">
<td style="width: 11.9563%; border: solid .5px;">Aircraft</td>
<td style="width: 15.7744%; border: solid .5px;">
Passenger Capacity
</td>
<td style="width: 12.4855%; border: solid .5px;">
Average Seat Pitch*
</td>
<td style="width: 15.1872%; border: solid .5px;">
Narrowest Seat Width
</td>
<td style="width: 10.4063%; border: solid .5px;">
Widest Seat Width
</td>
<td style="width: 14.2161%; border: solid .5px;">
Movable Aisle Armrests
</td>
<td style="width: 15.5918%; border: solid .5px;">
Lavatories
</td>
</tr>
<tr style="border: solid .5px;">
<td style="width: 11.9563%; border: solid .5px;">
Boeing 737-700
</td>
<td style="width: 15.7744%; border: solid .5px;">143</td>
<td style="width: 12.4855%; border: solid .5px;">
31&rdquo;
</td>
<td style="width: 15.1872%; border: solid .5px;">
15.5&rdquo;
</td>
<td style="width: 10.4063%; border: solid .5px;">
17.0&rdquo;
</td>
<td style="width: 14.2161%; border: solid .5px;">
All rows
</td>
<td style="width: 15.5918%; border: solid .5px;">
One forward and one rear
</td>
</tr>
<tr style="border: border: solid .5px;">
<td style="width: 11.9563%; border: solid .5px;">
Boeing 737-800
Boeing 737-MAX 8
</td>
<td style="width: 15.7744%; border: solid .5px;">
175
</td>
<td style="width: 12.4855%; border: solid .5px;">
32&rdquo;
</td>
<td style="width: 15.1872%; border: solid .5px;">
15.5&rdquo;
</td>
<td style="width: 10.4063%; border: solid .5px;">
17.8&rdquo;
</td>
<td style="width: 14.2161%; border: solid .5px;">
All rows except bulkhead (front)
</td>
<td style="width: 15.5918%; border: solid .5px;">
One forward and two rear
</td>
</tr>
</tbody>
</table>
</div>
*As defined by our aircraft manufacturer, seat pitch is determined by measuring the distance from any point on a seat to the same point on the seat directly in front of it.
&nbsp;

What are the passenger seat specifications (seat width/pitch, etc.) on Southwest aircraft?

Southwest offers Family Boarding, which occurs after the &ldquo;A&rdquo; group has boarded and before the &ldquo;B&rdquo; group begins boarding.
<ul>
<li>Up to two adults traveling with a child six years old or younger may board during Family Boarding.</li>
<li>If the child and adults are all holding &ldquo;A&rdquo; boarding passes, they should board in their assigned boarding position rather than waiting for Family Boarding</li>
</ul>

What is Family Boarding?

If you are traveling with a child age six years old or younger:
<ul>
<li>Up to two adults traveling with a child six years old or younger may board during Family Boarding, which occurs after the &ldquo;A&rdquo; group has boarded and before the &ldquo;B&rdquo; group begins boarding.</li>
<li>There should be enough open seats to enable the child to sit next to at least one accompanying adult.&nbsp;</li>
<li>If you need and request assistance, Southwest will endeavor to seat a child next to one accompanying passenger (14 and older) to the maximum extent practicable and at no additional cost.</li>
<li>Families can speak to Gate Agents or Flight Attendants to request assistance.</li>
</ul>
If you are traveling with a child age seven to 13 years old:
<ul>
<li>If you need and request assistance, Southwest will endeavor to seat a child next to one accompanying passenger (14 and older) to the maximum extent practicable and at no additional cost.</li>
<li>Families can speak to Gate Agents or Flight Attendants to request assistance.</li>
</ul>

If I am traveling with a child, can we sit together on the aircraft? 

Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. If a Customer with a disability simply needs a little extra time to board, we will permit the Customer to board before Family Boarding, between the &ldquo;A&rdquo; and &ldquo;B&rdquo; groups. Those Customers who need extra time to board will receive a new boarding pass with an extra time designation. The designation serves as notification to our Operations (boarding) Agent that the Customer should be permitted to board before Family Boarding.
We will allow one travel companion to act as an &ldquo;attendant&rdquo; and preboard with a Customer with a disability. In most cases, the Customer requires assistance from only one other person, and any additional family members or friends are asked to board with their assigned group.
Customers should request preboarding from our Customer Service Agent at the ticket counter or departure gate. Our Agents are trained to ask fact-finding questions to determine if the Customer meets the qualifications described above. Those Customers who qualify for preboarding will receive a new boarding pass with a preboarding designation. The designation serves as notification to our Operations (Boarding) Agent that the Customer should be permitted to preboard.
It's important to keep in mind that Customers who preboard may not occupy an&nbsp;exit seat.
Note:&nbsp;Customers who are preboarding because of a need for a specific seat onboard the aircraft should speak with the Operations (Boarding) Agent prior to the start of preboarding to alert the Agent to the seating need.

Do passengers with disabilities get to preboard?

We invite active-duty members of the U.S. Military (with valid military I.D.) who did not receive an &ldquo;A&rdquo; boarding pass to board between the A and B groups.
<a class="actionable actionable_link actionable_no-outline actionable_secondary link" style="margin-left: 35px; color: #304cb2; border: #304cb2 solid 1px;" href="/html/air/military-travel.html?clk=help"> Military Travel and Benefits </a>

Do active-duty military members get to preboard?

Yes. However, in order to maintain the integrity of the boarding process, we ask that earlier boarding positions board with the later positions. For example, if a passenger is assigned position A16 and wants to board with a passenger assigned position A45, the passenger holding the A16 boarding pass should board with the A45 passenger.

Can groups assigned to different boarding positions board together?

Southwest® Boarding Process

https://www.southwest.com/help/day-of-travel/boarding-process

Southwest-operated flights have open seating and the boarding process is unique. There are three boarding groups (A, B, and C); your boarding group and position will be on your boarding pass when you check in. Learn more about our boarding process here.

The Southwest Boarding Process

Find out how you can get a better boarding position on your next Southwest flight. From downloading the Southwest app to getting EarlyBird Check-In, we have several options to help you secure an “A” or “B” boarding group and get on the plane earlier.

How to Get a Better Boarding Position | Southwest Airlines

TSA PreCheck Benefits and Eligibility | Southwest Airlines

TSA PreCheck is an expedited screening initiative that enhances aviation security by placing more focus on prescreening individuals who volunteer to participate.&nbsp;

What is TSA PreCheck? 

You don't have to remove or take off the following items at security:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Shoes&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">3-1-1 compliant bag from carryon</li>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Laptop from bag</li>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Light outerwear/jacket</li>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Belt&nbsp;</li>
</ul>
Accompanying children 12 years and younger are allowed through TSA PreCheck lanes when traveling with eligible Passengers who have TSA PreCheck (parent or guardian).&nbsp;

What are the benefits of TSA PreCheck? 

Find out who can apply for TSA PreCheck and more by visiting the <a class="Hyperlink SCXW200127097 BCX0" href="https://www.tsa.gov/precheck/faq" target="_blank" rel="noreferrer noopener">TSA website&rsquo;s FAQ page</a>.&nbsp;

Who is eligible for TSA PreCheck? 

Yes, a Known Traveler Number (KTN) can be entered for any reservation booked through <a class="Hyperlink SCXW181398149 BCX0" href="https://www.southwest.com/" target="_blank" rel="noreferrer noopener">Southwest.com</a>, <a class="Hyperlink SCXW181398149 BCX0" href="https://www.swabiz.com/" target="_blank" rel="noreferrer noopener">swabiz.com</a>, and <a class="Hyperlink SCXW181398149 BCX0" href="https://www.southwestvacations.com/?utm_source=southwest&amp;utm_medium=psite-faq&amp;utm_campaign=southwest_psite-faq" target="_blank" rel="noreferrer noopener">Southwest Vacations</a>&reg;.&nbsp;&nbsp;

Can I add my Known Traveler Number to any reservation booked on Southwest.com®?  

Travelers who are eligible will be able to find the notification indicator &ldquo;TSA PRE&rdquo; on their boarding pass. If you&rsquo;re eligible for TSA PreCheck, the indicator will appear on boarding passes throughout your itinerary, regardless of whether pre-screening lanes are available at your departure airport(s).&nbsp;

How will I know if I’m eligible to use the TSA PreCheck lane? 

No, not all airports have a TSA PreCheck lane, and those that do might not have TSA PreCheck at every checkpoint. For more information on checkpoint locations and hours of operation, visit <a class="Hyperlink SCXW248672879 BCX0" href="https://www.tsa.gov/precheck" target="_blank" rel="noreferrer noopener">tsa.gov</a>.&nbsp;

Will all airports have a TSA PreCheck lane? 

After verifying your departure airport has an open TSA PreCheck lane at your security checkpoint, look for signs with the TSA PreCheck logo at the entrance to the checkpoint lanes.&nbsp;

If I qualify for TSA PreCheck, how will I know which lane to enter? 

In order for the Customer to use the TSA PreCheck lane, the Customer must have &ldquo;TSA PRE&rdquo; on their boarding pass. However, children 12 years and younger are allowed through TSA PreCheck lanes when traveling with eligible Passengers who have TSA PreCheck (parent or guardian).&nbsp;

If I’m traveling with family and/or a companion and I get TSA PreCheck and they don’t, can they use the lane? 

No, the TSA PreCheck lane and Express Lane aren&rsquo;t the same and operate separately. A-List and A-List Preferred Members as well as Customers flying on a Business Select&reg; or Anytime fare can use the Express Lane security lanes in participating airports regardless of TSA PreCheck eligibility.&nbsp;

Will the TSA PreCheck lane replace the Express Lane? 

While we recommend utilizing the TSA PreCheck lane if given the opportunity, you are not required to do so.&nbsp;

Am I required to use the TSA PreCheck lane if it’s printed on my boarding pass? 

The TSA will always incorporate random and unpredictable security measures throughout the airport. Therefore, while Passengers with the TSA PreCheck indicator have been precleared to access the TSA PreCheck lane, no Passenger is ever guaranteed expedited screening.&nbsp;

If I qualify for TSA PreCheck, will I receive expedited screening each time I travel? 

For any questions about TSA PreCheck or the TSA, please visit <a class="Hyperlink SCXW145481803 BCX0" href="https://www.tsa.gov/contact" target="_blank" rel="noreferrer noopener">https://www.tsa.gov/contact</a>.&nbsp;

Who do I contact if I have any questions about the program or the TSA? 

TSA PreCheck®

TSA Secure Flight Information | Southwest Airlines

According to the Transportation Security Administration (TSA), Secure Flight prescreens Passenger information against federal government watch lists for domestic and international flights. The TSA performs the prescreens.
For more information about the TSA Secure Flight Program, visit <a href="https://www.tsa.gov/travel/security-screening" target="_blank" rel="noopener">https://www.tsa.gov/travel/security-screening</a>.

What is Secure Flight and how does it work?

According to the TSA, watch lists are a critical tool used to keep known terrorists off airplanes and are a key component of aviation security.
The <a href="https://www.fbi.gov/about/leadership-and-structure/national-security-branch/tsc" aria-describedby="a11y-message-header--third-party-site" target="_blank" rel="noopener">Terrorist Screening Center</a>, which is part of the Federal Bureau of Investigation, maintains the U.S. government's Consolidated Terrorist Watch List. The Terrorist Screening Center allows all government agencies, including the Department of Homeland Security and the Department of State, to run name checks against the same comprehensive list with the most accurate, up-to-date information about known and suspected terrorists.

What is the TSA Watch List?

A redress number is a number provided by the TSA for those individuals who have repeatedly been identified for additional screening because their name is like the name of an individual on the watch list. Individuals requesting a redress number are invited to apply through the Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP). For more information on the redress process, visit <a href="http://www.dhs.gov/trip" aria-describedby="a11y-message-header--third-party-site" target="_blank" rel="noopener">www.dhs.gov/trip</a>.

What is a TSA-issued redress number?

The TSA asks for your date of birth and gender to help reduce the number of passengers misidentified as a match to the watch list. It is to the passenger's advantage to provide the required data elements, as doing so may prevent delays or additional passenger security screening at the airport, particularly for those individuals who have similar names to those on the watch list. We treat the information that you provide for Secure Flight in accordance with our Privacy Policy.

Why do I need to provide additional personal information for Secure Flight?

Airlines are required to provide this data to the TSA before the carrier can issue a boarding pass (either in advance or at the airport). If you prefer, you can choose to provide the personal data directly to the airline at the airport each time you travel. However, please note that you will not be able to purchase a reservation online. You also will not receive a boarding pass or be able to travel until the appropriate data has been collected.

What happens if I choose not to provide my Secure Flight Passenger Data?

You must provide your information before a boarding pass can be issued.
If you are a Rapid Rewards&reg; Member, the name on your reservation is validated against the name in your <a href="https://www.southwest.com/loyalty/myaccount/index.html" aria-describedby="a11y-message-header--new-window" target="_blank" rel="noopener">Rapid Rewards account</a>. If the names do not match, we will not be able to process your reservation with the account number and you will not receive your Rapid Rewards points.

When am I required to update my Secure Flight Passenger Data?

You should ensure the name you give to book a flight matches the government ID that you will use when traveling. Though there is a short grace period for minor discrepancies (e.g., use of a middle initial instead of full middle name), you should always check that the name on your government-issued ID and travel information are identical. The TSA recommends passengers ensure the name on their driver's license matches the name on their passport.

If I have different names on different IDs, which information should I provide?

Due to current character limitations, boarding passes may display an abbreviated version of the name you provided when you made your reservation. The TSA has stated that this should not impact your travel, including your ability to proceed through the security checkpoint.

If the name on my boarding pass is different than on my ID, will I still be able to fly?

Special characters, such as apostrophes, cannot be added as part of your name in your Rapid Rewards account or to a reservation booked on <a href="https://www.southwest.com" aria-describedby="a11y-message-header--new-window" target="_blank" rel="noopener">Southwest.com</a>&reg;. If your government-issued ID contains special characters and your reservation does not, you will still follow the Secure Flight Program.

My name contains special characters. Is this a problem?

To receive Rapid Rewards points for your travel, the name on your reservation must match the name in your Rapid Rewards account. Therefore, if the name you use to travel (the name on your government-issued ID) is not the same as the name in your Rapid Rewards account, you will need to update your account to receive your points. <a href="https://www.southwest.com/help/rapid-rewards/my-account#name-change" aria-describedby="a11y-message-header--new-window" target="_blank" rel="noopener">Find out how to change your name on your Rapid Rewards account</a>. Additionally, making this change will make it easier to book reservations in the future when you are logged in, as the necessary data to meet the Secure Flight requirements will automatically populate in the booking form online.