A security document includes your confirmation code, name, and flight information; it also confirms that you have a reservation. A security document also allows you to go through TSA Security Checkpoint. It is not a boarding pass, but can be issued in place of a boarding pass when circumstances warrant.
To board the plane, when you get to the airport, you’ll need to obtain your boarding pass at either the ticket counter or departure gate. If you choose to obtain your boarding pass at the departure gate, your security document will assist you in passing through TSA Security.
Due to security measures and Southwest® policies and procedures, you sometimes may not be able to obtain a boarding pass before reaching the departure gate. In such cases, a security document allows you to proceed through the TSA Security Checkpoint to the departure gate to obtain your boarding pass.
If you’re not checking luggage, you may request and print out a security document at Southwest.com® 24 hours prior to your flight. If all flight segments fall within this timeframe, a security document will print for each flight segment. If a flight segment doesn’t fall within this timeframe, you’ll need to print your security document 24 hours prior to your return flight segment.
At the airport, security documents will be issued at the Skycap podium, ticket counter, or self-service kiosks (where available).
Customers receiving a security document rather than a boarding pass at the airport include:
- Standby Customers
- Nonrevenue, space available Customers
- Customers who arrive 20 minutes or less prior to scheduled departure
- Customers traveling on a flight that has been gate restricted
You can obtain or reprint a security document at the airport at a kiosk (where available) or at the ticket counter.
You can print a new security document any time on Southwest.com by using the online check-in option. Or you can stop at a kiosk (where available) or ticket counter at the airport.
No. Your boarding pass serves as your final document to pass through TSA Security and board your flight.
Transportation Security Administration (TSA) procedures require all airlines to correctly identify all Customers. As part of this ongoing effort, the TSA has implemented the Secure Flight Program, which requires airlines to ask Customers for their full name (as it appears on their government-issued ID), date of birth, and gender at the time of reservation.
The Secure Flight Program was developed by the government to meet 9/11 Commission recommendations that the TSA take over watch-list name-matching functions from airlines. Secure Flight offers a standardized method for the TSA to compare passenger name information to TSA watch lists. Please visit the Secure Flight Program section of the TSA's website for additional information.