Question 1

What activities can I complete on a kiosk?

Accepted Answer

You can perform a variety of pre-flight tasks at the self-service kiosk:

Print your boarding pass
Add a Rapid Rewards number to a reservation
Upgrade to a Business Select fare
Change your flight*
Add your name to the standby list
Add a lap child to a reservation (domestic reservations only)
Self-tag and check luggage**
Pay excess baggage fees

*Flights booked with Rapid Rewards points, Companion Pass travel, and Group reservations booked on the same itinerary cannot be changed at the kiosk.

**Most of the airports we serve have Self-Tagging kiosks. Please consult the airport information page to see which airports have Self-Tagging kiosks available.

Question 2

Who is not eligible to check in and print a boarding pass on a self-service kiosk?

Accepted Answer

Most Customers are eligible to use a self-service kiosk; however, the following types of reservations are not eligible and must check in at the airport ticket counter:

Unaccompanied Minors
Customers traveling with pets for international travel (Customers traveling with pets domestically can check in at the kiosk)

Question 3

Will Southwest Airlines® kiosks be available at airports in non-U.S. locations?

Accepted Answer

Except for Nassau, kiosks will be available in all other non-U.S. airport locations.

Question 4

Can I perform the same functions on a kiosk for international flights that I can for domestic flights?

Accepted Answer

You can check in, scan your passport, add emergency contacts, and print your boarding pass for both the domestic and international legs of your trip at a kiosk. You will not be able to upgrade or change international flights at a kiosk, but a Customer Service Agent at the ticket counter or gate podium will gladly help you.

Question 5

How do I check in and print a boarding pass on a kiosk?

Accepted Answer

Use any of the following methods to access your reservation:

Enter your confirmation number (six-character alpha-numeric code)
Enter your Rapid Rewards® number
Swipe your Rapid Rewards A-List membership card
Swipe a major credit card with your name on it

Once you retrieve your reservation, follow the steps on the screen to obtain a boarding pass, upgrade to a Business Select® fare, check luggage, change your flight, or add yourself to the standby list.

Question 6

If there are several people traveling together, do we have to check in the same way and at the same time?

Accepted Answer

No. Customers within a multi-passenger reservation may check in together or individually at whatever location (online, kiosk, ticket counter, mobile device, etc.) is convenient for each of you.

Question 7

Where are self-service kiosks located?

Accepted Answer

Kiosks are located at Southwest® ticket counters and in the main lobby area (before the security checkpoint) of select airports.

Self-Service Kiosks