Question 1

Why can't I log into my account?

Accepted Answer

To login, you must have your web browser set to accept cookies. This cookie is used to remember your account number and password while you are viewing your account information online. Once you have completed your session, the cookie will be erased.

Question 2

Is my password secure?

Accepted Answer

Your password is unique to your account and is designed to protect your account from unauthorized use. Accordingly, your password should be guarded and not provided to anyone. It's important to keep your password secure as we're not responsible for lost, stolen, or otherwise disclosed passwords. We won’t replace points that are generated or redeemed as a result of unauthorized password activity.

Question 3

What criteria help make up a strong password?

Accepted Answer

Strong passwords typically contain the following criteria: at least one lowercase letter, at least one capital letter, and are 10+ characters in length.

Question 4

Can I include special characters like &, #, @, etc. in my password?

Accepted Answer

Certain special characters are allowed, but the first character of the password must be a letter or a number.

Question 5

Are there any particular words or numbers that my password may not contain?

Accepted Answer

Yes, there is a small set of very common words that are prohibited from being part of your password such as “password” and “12345.” If you get an error message when you try to enter your password stating that you cannot use a particular word, please try a new password that does not contain the prohibited word.