Our People

Executive Travel Magazine and their 2010 Leading Edge Awards recently honored Southwest by naming the Company the best North American Low Cost Carrier for its outstanding Customer Service.

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Employee Quotes

“From the day I started my career at Southwest Airlines, I haven’t looked back. Here at Southwest, I feel like I’m part of a family.”

“On every trip I work, I learn something new. It may be about our overnight destination or a trick to make our job easier and more efficient. This job brings a smile to my face everytime I come to work.”

Teresa Poulin
Customer Service SupervisorProvidence, Rhode Island

Teresa Poulin doesn't believe in using the snooze button. At 2:30 in the morning, when even the earliest of early birds are still asleep, she's waking up and preparing for her day. As a Customer Service Supervisor, one of Teresa's goals is to do all she can to help the first Southwest Airlines flights of the day depart as scheduled.  


Read more about Teresa

Employee Success Stories

"There is never a dull moment — something new is happening every day! My Coworkers are always happy and ready to help out.”

“Southwest allows you the freedom to be yourself. We are a unique group of individuals brought together for the purpose of one main goal, which keeps us driven to exceed.”

“It's incredible that we are given the opportunity to serve others on behalf of Southwest's noble cause: The opportunity to work with incredible and talented Coworkers, the opportunity to enjoy the best Leadership of any public company, and the opportunity to provide Positively Outrageous Customer Service every day out of LUV for our Customers and our Southwest Family.”

“I'm blessed with a career that allows me to collaborate with some of the best marketers in the industry as we work together toward the common goal of creating demand for the Southwest brand.”

Rapid Rewards Last Activity Date

Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.

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