Contact Us

When you travel with Southwest, we have your well-being in mind. In response to the COVID-19 pandemic, we've made changes to our operations and procedures to better support the well-being and comfort of our Employees and Customers – and we’ll continue to evaluate our policies and procedures as we learn more.  

COVID-19 Travel information (entry requirements, travel restrictions, and cancelling your flight)
The Southwest Promise (cleanliness and social distancing)

If you cancel a flight with a nonrefundable fare, you'll receive Travel Funds (think of it like store credit!). You can track your Travel Funds by logging into your Rapid Rewards® account, and/or search for unused Travel Funds, or via the Southwest app.

When you're ready to use them, you can apply Travel Funds toward a new flight on Southwest.com or through our app using the original confirmation number from your modified or canceled flight(s).

How to use Travel Funds
Learn more about refunds
Learn more about Travel Funds and Travel Credits

We understand plans change. We never charges fees to change or cancel your flights.

More information on how to change or cancel your flight

Good news - your first two bags fly free on Southwest (weight and size restrictions apply).

Checked baggage FAQ
Carryon baggage FAQ
Special luggage FAQ

What to expect at the airport

1. Look for the Southwest signs at the airport.  You can find our terminal locations on the airport information page.
2.  At almost all our airports you will find self-service kiosks to assist you - unless you need special assistance you normally do not need to stand in the full-service line.  Here are some of the few cases where you need to check-in on the full-service line.
   • Unaccompanied Minors
   • Customers traveling with pets
   • Customers traveling on age-qualifying fares (Infant and Child Fares) that have NOT already been age verified
   • Customers traveling on a Military Fare
   • Customers traveling with paper tickets
3. At the kiosk scan your boarding pass, enter your confirmation number, or your Rapid Rewards numbers.
4. Follow the prompts to add your bags to your reservation.
5. At some airports a bag tag will print out, you can affix it to your bag, and then drop the bag off with an agent.  At other airports, you will be directed to talk to an agent to drop your bags.  In either case, have your ID ready for all passengers in your party.
6. After your drop off your bags then you can take your boarding pass and proceed through security.