Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.
Click 'n Save e-mails are sent every Tuesday. They also occasionally are sent on weekends if we have a travel deal so exciting that we cannot wait to tell you about it!
There are multiple ways to subscribe to the Click 'n Save mailing list:
Click on the "unsubscribe" link at the bottom of any Click 'n Save e-mail. You can also login to your account; click on "Account Details" to expand the options; and click on "E-mail preferences." Uncheck the "Click 'n Save E-mail Updates" checkbox.
If you change your e-mail address, you need to unsubscribe your previous e-mail address and subscribe your new e-mail address in order to continue receiving Click 'n Save e-mails.
Verify your subscription. Based on what the subscription status screen indicates, follow these steps:
Make sure that you have unsubscribed for each type of e-mail you do not want to receive by clicking on the Unsubscribe link at the bottom of the e-mail. Or, log in to your Rapid Rewards account and update your Communication Preferences for each type of e-mail. Remember, even if you unsubscribe from our promotional e-mails like Click 'n Save and Rapid Rewards E-mail Updates, you will still receive transactional e-mails when you make a reservation on southwest.com.
Yes. If the e-mail we send does not reach you, it is returned to our system. We will unsubscribe you if this happens frequently. If we unsubscribe you, you can re-subscribe to the mailing list at anytime.
Yes. Southwest Airlines accepts e-mail correspondence from Customers. Whether you'd like to share kudos from your last flight with us or tell us if there is something we could do better, please drop us a line and let us know. Visit our Contact Us page for more information. There is a five business-day response window for e-mails. If you need immediate assistance, please call us at 1-800-I-FLY-SWA (1-800-435-9792).