Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.
Southwest In A Nutshell is a quarterly e-mail containing all of the exciting news and promotions we have to share with you.
There are a couple of ways to subscribe to the Southwest In A Nutshell mailing list:
Click on the "Unsubscribe" link at the bottom of any Southwest In A Nutshell e-mail. You can also log in to your Southwest account; click on "Account Details" to expand the options; and click on "E-mail Preferences." Uncheck the "Southwest In A Nutshell" checkbox.
If you change your e-mail address, you need to unsubscribe your previous e-mail address and subscribe your new e-mail address to continue receiving Southwest In A Nutshell e-mails.
Yes. If the e-mail we send does not reach you, it is returned to our system. We will unsubscribe you if this happens frequently. If we unsubscribe you, you can re-subscribe to the mailing list anytime.
Yes. Southwest Airlines accepts e-mail correspondence from Customers. Whether you'd like to share kudos from your last flight with us, or tell us about something we could do better, please drop us a line and let us know. Visit our Contact Us page for more information.
There is a five business-day response window for e-mails. If you need immediate assistance, please call us at 1-800-I-FLY-SWA (1-800-435-9792).