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Membership and Account

You may enroll in the Rapid Rewards program by visiting southwest.com and using the quick and easy enrollment process. Once enrolled, your account number will appear on the screen, and you may print your Rapid Rewards membership card. To start earning points immediately on Southwest flights or with Rapid Rewards Partners, provide your account number when making your purchase. 

You do not need a membership card. If you know your account number, simply provide it when making a flight reservation or when completing a transaction with a Rapid Rewards Partner to qualify for earning points. If you do not know your account number, you may look it up via the Need Help Logging In? function on Southwest.com. To access this function, select Log In in the top menu bar until a drop down list appears. Select Need Help Logging In? positioned under the Log In button. From here you may select I need my Username/Account Number and we will help you retreive your account information.

If you know your account number, simply provide it when making a flight reservation to receive points. If you do not know your account number, you may look it up via the Need Help Logging In? function on Southwest.com. To access this function, select Log In in the top menu bar until a drop down list appears. Select Need Help Logging In? positioned under the Log In button. From here you may select I need my Username/Account Number and we will help you retreive your account information.

Rapid Rewards Members can access their account status 24-hours a day online at southwest.com. Simply enter your account number and password to view your account, book reward and Companion travel, or set your personal preferences!

Members can also access the Rapid Rewards automated voice response system by calling (800) 445-5764 for general account information.

Access your Rapid Rewards account from the Southwest.com homepage by selecting Log In at the top of the page. Enter your username or Rapid Rewards account number and password. Note: You selected an account password when you enrolled online.

You can request a password at southwest.com by simply clicking on the "Need Help Logging In?" link under Account Login. Simply provide all of the necessary information and a password will be e-mailed or mailed to the address in your account.

If you can't remember your username or account number, simply click on the "Need help logging in?" link under Account Login. Then provide all of the necessary information and your username and account number will be instantly provided to you online.

If you have never logged in to your account at southwest.com, simply click on the "Need help logging in?" link under Account Login. You will be required to provide all of the necessary information, including your Rapid Rewards account number, to finish setting up your account.

Yes. After logging into your account at southwest.com, click on the My Account link at the top of the screen. Locate the My Preference tab. This section will allow you to add or edit your personal information, account e-mail addresses, postal address, phone numbers, and other information pertaining to your Rapid Rewards account.

Keeping your account information current ensures that you will receive all communications pertaining to your account. When updating your account information, make sure to provide your most frequently used phone number as your primary number. This will allow our system to recognize you when you call the number on the back of your Membership card and, if applicable, route your call through our Priority Call Routing system.

Yes. After logging into your account at southwest.com, click on the My Account link at the top of the screen. Locate the My Preference tab. This section will allow you to add or edit your personal information, account e-mail addresses, postal address, phone numbers, and other information pertaining to your Rapid Rewards account.

Yes. The Report is your personalized monthly account statement. This monthly e-mail gives you personalized account information, including your current point totals; your progress toward A-List, A-List Preferred, and Companion Pass status; as well as useful account tips to maximize your Membership.

You can subscribe to The Report at any time by simply filling out this form.

To view your account history, log in to your Rapid Rewards account on Southwest.com. Next, click on My Account in the top right of your screen.  Within your My Account , you can view your total points balance, recent points activity, your status toward tier membership, upcoming trips, saved trips, past trips, and more.

Southwest Airlines Rapid Rewards
P.O. Box 36657
Dallas, TX  75235
1-800-445-5764 for Rapid Rewards Automated Service

Yes. If you have not yet taken your trip, you can add your Rapid Rewards number  to your reservation on Southwest.com or you can ask a Southwest Airlines Customer Service Agent to add it when you arrive at the airport. To add your Rapid Rewards number to your reservation on southwest.com click on Flight/Hotel/Car at the top of the screen.  Under Flight select Manage Reservations. From here look up your flight using one of the two options available and click on Add Rapid Rewards number next to your name.

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Rapid Rewards Last Activity Date

Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.

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