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Tier status updates
Beginning January 1, 2019, we will be performing yearend processing for Rapid Rewards® accounts. This function is necessary to update your membership status and reset your tier and Companion Pass earning counters for 2019.
During this process, you may be temporarily unable to view current tier or Companion Pass status, or may see incorrect earning counters regarding progress toward tier and Companion Pass.
This will affect all channels where you can log into your account, including:
Southwest® mobile app
Automated phone system via 1-800-248-4377
You will see a pending alert within your account while this activity is in progress. We anticipate this process to be completed for all Members within the first few weeks of the year.
If you have earned A-List, A-List Preferred, or Companion Pass for the 2019 calendar year, your benefits will not be affected when traveling during this period.
Any points earned from flight or Rapid Rewards partner activity, including tier qualifying points* and Companion Pass qualifying points**, will continue to accrue but may not be viewable until the yearend processing is completed.
We appreciate your patience as we work hard to deliver the best Customer experience possible. We apologize for any inconvenience this may cause.
*Tier qualifying points are earned from revenue flights booked through Southwest Airlines® or through the use of the Rapid Rewards® Premier and Priority Credit Cards (1,500 tier qualifying points for every $10,000 in eligible net purchases on that card, up to 15,000 tier qualifying points per year). Purchased points and points earned from Rapid Rewards program enrollment, tier bonus points, flight bonus points, and partner points do not count toward A-List or A-List Preferred status.
**Companion Pass qualifying points are earned from revenue flights booked through Southwest Airlines, points earned on Southwest Rapid Rewards Credit Cards, and base points earned from Rapid Rewards partners. Purchased points, points transferred between Members, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from program enrollment, tier bonus points, flight bonus points, and partner bonus points (with the exception of the Rapid Rewards Credit Cards from Chase) do not qualify as Companion Pass qualifying points.