Tier status updates
Beginning January 1, 2023, we will be performing yearend processing for Rapid Rewards® accounts. This function is necessary to update your membership status and reset your tier and Companion Pass earning counters for 2023.
During this process, you may be temporarily unable to view current tier or Companion Pass status, or may see incorrect earning counters regarding progress toward tier and Companion Pass.
This will affect all channels where you can log into your account, including:
- Southwest® mobile app
- Automated phone system via 1-800-248-4377
You will see a pending alert within your account while this activity is in progress. We anticipate this process to be completed for all Members within the first few weeks of the year.
If you have earned A-List, A-List Preferred, or Companion Pass for the 2023 calendar year, your benefits will not be affected when traveling during this period.
Any points earned from flight or Rapid Rewards partner activity, including tier qualifying points* and Companion Pass qualifying points**, will continue to accrue but may not be viewable until the yearend processing is completed.
We appreciate your patience as we work hard to deliver the best Customer experience possible. We apologize for any inconvenience this may cause.
Tier qualifying points are earned from revenue flights booked through Southwest Airlines® or through the use of Rapid Rewards® Premier, Priority, Premier Business, or Performance Business Credit Cards (1,500 tier qualifying points for every $10,000 in eligible net purchases on the card, up to 15,000 tier qualifying pointes per year). The following will not count toward qualification for A-List or A-List Preferred status: Rapid Rewards reward flights; Rapid Rewards Companion Pass travel; Rapid Rewards partner points except for tier qualifying points earned on the Southwest Rapid Rewards Premier, Priority, Premier Business, or Performance Business Credit Cards from Chase (as per the rules described above); Rapid Rewards bonus points, unless specifically designated as such; nonrevenue travel, unless specifically designated as eligible; stops at intermediate cities on connecting or thought flights; and charter flights. Tier qualifying points are not redeemable for travel on Southwest Airlines or though the “More Rewards” site. All Rapid Rewards rules and regulations apply and can be found on Southwest.com/rrterms. ©2022 Southwest Airlines Co.
*Companion Pass qualifying points are earned from revenue flights booked through Southwest®, points earned on Rapid Rewards® Credit Cards, and base points earned from Rapid Rewards partners. The following do not qualify as Companion Pass qualifying points: purchased points; points transferred between Members; points converted from hotel and car loyalty programs, e-Rewards®, Valued Opinions, and Diners Club®; points earned from Rapid Rewards program enrollment; tier onus points; flight bonus points; and partner bonus points (excluding bonus points earned on Rapid Rewards Credit Cards from Chase).