Customer Service is #1 for us. We like to think of ourselves as a Customer Service company that happens to fly airplanes. From booking your trip to the moment you deplane, it’s our mission to make your travel experience a great one.
With an extensive network, we serve more than 90 destinations throughout the United States, Mexico, and the Caribbean. Combined, we operate more than 3,800 flights a day including more than 500 roundtrip markets.
Not only do we offer wallet-friendly fares at southwest.com, we also stand by our policies to not to nickel-and-dime like “the other guys.” First and second checked bags still fly free1 on Southwest-operated flights (yep, that includes skis and golf bags), plus we don’t charge change fees.2
1First and second checked bags. Weight and size limits apply. 2Fare difference may apply.
Our award-winning frequent flyer program, Rapid Rewards®, allows you to earn reward flights faster and easier than ever before. With unlimited reward seats, no blackout dates, and points that don’t expire*, you’ll be planning your next getaway in no time. Not a member?
*Points don’t expire as long as you have flight or Partner earning activity every 24 months. Benefits apply to points transactions. All Rapid Rewards rules and regulations apply.