What're you waiting for? Download the mobile app before your next trip!
We've partnered with Lyft to give Customers a better day-of-travel experience. Book your ride through the SWA app up to four hours before your flight and make the trip to the airport a breeze. If your location services are turned on, you'll see your estimated airport arrival time and cost—right on the home screen of the app. Sign into the Southwest app with your Rapid Rewards number and include it on your reservation so you can try it out on your next trip!
View your boarding pass directly in your browser, save it to your phone via Apple Wallet or Google Pay, or save it to your photos from an Android device. Present your mobile boarding pass at security checkpoints and during boarding and you're done! That's it. Trust us, we love it as much as you do.
If using an iPhone, you can add your boarding pass directly to Apple Wallet. Have an Apple Watch? You can access your boarding pass once it is saved to Apple Wallet.
If you’re on an Android phone, use Google Pay and go!Learn more about mobile boarding passes
Access is everything, and the Southwest app gives Rapid Rewards Members convenient, on-the-go access to help. In Live Chat, you can get questions answered through our Southwest Bot 24/7 or with a Customer Representative daily from 6:00 a.m. to 8:00 p.m. Central Standard Time.
Live Chat is available for all Customers who have a Rapid Rewards account.
Live Chat can be found in the Southwest mobile app on iOS and Android devices.
To access Live Chat:
You must have the Southwest app downloaded on your iOS or Android phone and have app version 6.1.0 or 6.1+ to run Live Chat.
Live Chat is available seven days a week between the hours of 6:00 a.m. to 8:00 p.m. Central Standard Time.
Customer Representatives are able to assist with past trips, upcoming trips, Rapid Rewards®, and Policies and Procedures. At this time, payment cannot be accepted through Live Chat and it is not intended to handle all travel concerns. Please Contact Us for more ways to connect with Southwest.
If you do not want to wait on hold for Live Chat, please Contact Us for more ways to connect with Southwest.
Live Chat is only available on the Southwest mobile app on iOS and Android devices (app version 6.1.0 or 6.1+).
For help in Spanish, please contact our bilingual line at 1-800-826-6667.
Yes! Mobile Live Chat is available on all WiFi-enabled aircrafts. You do not need to purchase Inflight Internet to chat—simply connect to the Southwest WiFi from your mobile device and open the Southwest mobile app.
On initial launch of the iOS app, you will be prompted to opt into push notifications. If you choose to opt in, you will start to receive push notifications. If you decide you do not want push notifications at the time of launch, you are always able to either opt in or out via your app settings.
Of course! You can manage your preferences within your app settings at any time.
You’ll receive relevant information that will help in your overall trip planning and day of travel. You may receive notifications for check in, when your flight is boarding, and confirmation on your boarding position if you are A-list or A-list Preferred, as well as if you have EarlyBird Check-In®.
If you have the Southwest iOS app on your iPhone version 8.0 or above, you can opt in for push notifications. We have plans to add this functionality in the future to our Android app.