Disrupted Travel

Southwest^® is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation.

Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. Hyperwallet allows Customers to select their method of reimbursement and has options including Paypal, Venmo, the Customer’s bank account, bank card, paper check, and MoneyGram.

How it works:

1. When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment.
2. The email from Southwest will also include your Customer ID, which you will need to access your payment.
3. Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment.
4. Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days.

Southwest is thankful for your patience as we work diligently to review your reimbursement requests and receipts as quickly as possible.

Rapid Rewards points may be deposited into your own account or into a family member or friend's Rapid Rewards account. The purchaser or Rapid Rewards Member will have received an email from Southwest with a code(s) to redeem for Rapid Rewards points. The number of codes issued is based on the number of Passengers on the reservation that was canceled or significantly delayed.

1. Be prepared with the email from Southwest^® with the code(s), your Rapid Rewards number, and full name associated with the account. Not a Member? Sign up for free here, it only takes a few minutes. Once you've created an account, you will be able to claim your points with the following steps.
2. Visit the Southwest Rapid Rewards Points site.
3. Input the code(s) above in the Award Code field area.
4. Input up to five codes from the email at a time per Rapid Rewards account. Click Submit. If you have more than five codes, simply repeat the process.
5. Enter the Rapid Rewards number, first and last name, and email address of the account in which you want to deposit the points. Click Submit.
6. Visit My Account to check your points balance. Please be advised, points may take up to 72 hours to appear in your account once you’ve submitted your claim.
7. All codes must be claimed prior to expiration on 3/31/2023.

We're sorry about your baggage—we're here to help. Please Contact Us here or reach us directly at (888) 202-1024.

If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts Email Us on Southwest.com^®. Using the Email Us link takes you to a support page where you may enter the required information on the Expense Reimbursement Request form then follow the ‘Next’ prompt. Please attach copies of your expenses for review. We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines).

We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In^®, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) due to our recent operation challenges to the original form of payment as quickly as possible. Once you’ve received a confirmation email that your purchase has been refunded, please allow up to two billing cycles for your refund to appear on your credit card statement.

We are working diligently to process all refund requests in a timely manner. You should receive a refund* within 7 business days of your canceled or severely delayed flight.

*Upon request.

The offer applies to Customers whose flights were scheduled between December 24, 2022, and January 2, 2023, but were cancelled or significantly delayed greater than three hours for each paid and ticketed Customer on the reservation. The offer is in addition to refunds/reimbursements for incidental expenses related to disrupted travel plans.