If you experienced disrupted holiday travel from December 24, 2022 through January 2, 2023, this webpage was created to help facilitate and expedite requests for assistance with rebooking, refunds (of unused tickets), reimbursements (meals, other airline tickets, and/or rental car expenses), and submitting baggage claims.
In the event your flight was canceled or significantly delayed from December 24, 2022 through January 2, 2023, you may request a refund of your unused ticket to the original form of payment. Please fill out and submit the form below. See the FAQ below for information about reimbursement consideration for interim expenses.
Please note: you will only need to fill out the form once for all travelers on your reservation.
Southwest® is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation.
Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. Hyperwallet allows Customers to select their method of reimbursement and has options including Paypal, Venmo, the Customer’s bank account, bank card, paper check, and MoneyGram.
How it works:
Southwest is thankful for your patience as we work diligently to review your reimbursement requests and receipts as quickly as possible.
Rapid Rewards points may be deposited into your own account or into a family member or friend's Rapid Rewards account. The purchaser or Rapid Rewards Member will have received an email from Southwest with a code(s) to redeem for Rapid Rewards points. The number of codes issued is based on the number of Passengers on the reservation that was canceled or significantly delayed.
We're sorry about your baggage—we're here to help. Please Contact Us here or reach us directly at (888) 202-1024.
If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts Email Us on Southwest.com®. Using the Email Us link takes you to a support page where you may enter the required information on the Expense Reimbursement Request form then follow the ‘Next’ prompt. Please attach copies of your expenses for review. We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines).
We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In®, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) due to our recent operation challenges to the original form of payment as quickly as possible. Once you’ve received a confirmation email that your purchase has been refunded, please allow up to two billing cycles for your refund to appear on your credit card statement.
We are working diligently to process all refund requests in a timely manner. You should receive a refund* within 7 business days of your canceled or severely delayed flight.
The offer applies to Customers whose flights were scheduled between December 24, 2022, and January 2, 2023, but were cancelled or significantly delayed greater than three hours for each paid and ticketed Customer on the reservation. The offer is in addition to refunds/reimbursements for incidental expenses related to disrupted travel plans.