Voluntary Flight Change for Southwest LUV Voucher^® Program
Terms and Conditions

In Southwest’s^® sole discretion, Southwest^® may contact Customers (as defined in the Contract of Carriage) with an invitation (a “Flight Change Invitation”) for the Passenger(s) to request to modify their flight reservation by selecting an alternative flight from a list of eligible flights provided by Southwest^® (a “Qualifying Flight Change”). If Southwest accepts your request for a Qualifying Flight Change, each Passenger associated with the reservation (excluding lap children) will receive a Southwest LUV Voucher^® in an amount disclosed in the Flight Change Invitation, subject to the following terms and conditions, the Southwest LUV Vouchers^® Terms and Conditions, the Contract of Carriage, and the rules and regulations of Southwest^®.

1. What are Southwest LUV Vouchers?

Southwest LUV Vouchers^® are valid as a form of payment toward future airfare only on Southwest Airlines^®. Southwest LUV Vouchers^® are valid for twelve (12) months after the issue date and are subject to the terms and conditions available here. Southwest LUV Vouchers^® cannot be used toward Southwest Airlines group tickets, Getaways by Southwes^™ vacation bookings, or travel booked either wholly or in part on other air carriers. Southwest LUV Vouchers^® are not redeemable as payment toward government-imposed segment fees, excise taxes, Passenger Facility Charges, or September 11th Security Fees or as payment toward optional travel charges.

2. Eligibility

Flight Change Invitations are issued by Southwest^® in Southwest's^® sole discretion and, when issued, are available for a limited time and on a first-come, first-served basis. Flight Change Invitations may not be requested by Passengers. Southwest^® reserves the right to withdraw any Flight Change Invitation at any time prior to the successful acceptance of a Qualifying Flight Change.

3. Notification of a Flight Change Invitation

We will contact the Customer using the contact information associated with your applicable flight reservation. Flight Change Invitations are nontransferable. Flight Change Invitations expire 48 hours after delivery or when the maximum number of acceptances is reached, whichever comes first. Alternate flights are subject to availability at time of acceptance.

4. How To Request a Qualifying Flight Change

If we contact you with a Flight Change Invitation, we will provide the alternative flight options, and the corresponding amount of the Southwest LUV Voucher^® available for each Passenger associated with your flight reservation (excluding lap children). If you would like to make a Qualifying Flight Change, follow the instructions on the Flight Change Invitation to submit your request. As set forth below, you will receive confirmation from Southwest if your Qualifying Flight Change has been accepted.
Southwest^® reserves the right to modify the details of the Flight Change Invitations (e.g., the eligible flight options and the associated Southwest LUV Voucher^® amounts) at any time until your requested Qualifying Flight Change is accepted by Southwest.
A Qualifying Flight Change request may only be submitted using the method(s) in the Flight Change Invitation provided by Southwest^®. A Qualifying Flight Change cannot be requested by other means (such as contacting a Southwest^® service desk).
By requesting a Qualifying Flight Change, you authorize Southwest^® to immediately taking action to modify your reservation as outlined in the Flight Change Invitation.
Requesting a Qualifying Flight Change for a specific flight will modify the flight reservations for all Passengers on your applicable flight reservation. By requesting a Qualifying Flight Change, you represent that you have the consent from all Passengers on the flight reservation to make the Qualifying Flight Change.
By requesting a Qualifying Flight Change, you agree that all Passengers on the applicable flight reservation are familiar with and agree to the terms and conditions associated with Southwest LUV Vouchers^® available here.

5. Additional Terms and Conditions

If Southwest accepts your request for a Qualifying Flight Change, all Passengers associated with your flight reservation will be moved to the applicable new flight.
You may not claim or request any differential amount, neither positive or negative, to be payable to you beyond the amount of the Southwest LUV Voucher^® as presented in the Flight Change Invitation. No additional Southwest LUV Vouchers^® or compensation related to the acceptance of the Qualifying Flight Change will be provided.
Southwest^® is not responsible or liable for any additional costs, fees, or expenses affecting any Passenger due to a Qualifying Flight Change.
The flight reservation will only be modified as described in the Flight Change Invitation communicated to the Customer receiving the Flight Change Invitation; no other flight segments will be changed.
Only the following benefits from your original reservation (as applicable) will transfer to your new flight: fare benefits (excluding specific seat selections), credit card benefits, and tier status. If your requested Qualifying Flight Change is accepted by Southwest, any and all other additional services, benefits, or optional travel charges purchased or associated with your original flight reservation will be forfeited and are not refundable, including seat selection and seat upgrades purchased after your original reservation. Without limiting the foregoing, please note the following:

If you purchased Priority Boarding, or seat upgrades after you purchased your original reservation, those benefits will be forfeited and will not be refunded.
If you are eligible to select a seat based on the fare product purchased as part of your original flight reservation (not as an upgrade after your original flight reservation), your Rapid Rewards^® tier Member status, or your Rapid Regards^® Cardmember status, you will not retain your original seat selection, but you may select a seat on the new flight, subject to availability, by managing your reservation [through Southwest^® websites or mobile applications or by contacting a Southwest^® service desk].
If you wish to purchase Priority Boarding (if available) for your new flight reservation, you must purchase it within twenty-four (24) hours of the scheduled departure of the new flight.

The new flight reservation is subject to the Southwest Airlines^® Contract of Carriage and the standard terms and conditions that were applicable to the previous flight reservation.

6. Confirmation and Acceptance of a Qualifying Flight Change & Receipt of Southwest LUV Voucher^®

Southwest^® will send confirmation of its acceptance of your requested Qualifying Flight Change to the contact information associated with your original flight reservation once you finalize the changes to your flight reservation. The Southwest LUV Voucher^® will be sent to the same email address that received the Flight Change Invitation. Southwest^® will send all Southwest LUV Vouchers^® to the Customer’s email address and is not responsible for distributing the Southwest LUV Vouchers^® among the Passengers on the reservation.