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Terms & Conditions


Thanks for visiting Southwest Airlines' web sites, www.southwest.com and www.swabiz.com (collectively, the "sites"). Southwest® believes that you will find these sites informative and easy to navigate, and we hope that you will visit regularly.

Your use of this site and the information, content, and services available through the site are subject to the following Terms & Conditions ("Terms"), which may be updated by us from time to time without notice to you. You can review the most current version of the Terms & Conditions agreement at any time at http://www.southwest.com/html/about-southwest/terms-and-conditions/index.html. If you do not agree to any of these Terms, please do not use our sites.

Transportation of passengers, baggage, and cargo by Southwest Airlines® and its affiliates is subject to the Terms & Conditions contained in Southwest's Contract of Carriage, in addition to any Terms & Conditions specified on any Southwest web site, printed on or in a ticket jacket, e-Ticket receipt, or in any published schedule. By purchasing a ticket and accepting transportation, the passenger agrees to be bound by such Terms & Conditions.

Ownership of Company Information

Information concerning Southwest and its services, including flight schedules, routes, fares, text, graphics, button icons, audio and video clips, digital downloads, data compilations (including Customer and Rapid Rewards® information), logos and information regarding the status of Southwest flights, etc. is referred to as "Company Information." Southwest owns all copyrights, trademarks, service marks, and trade names related to our Company Information. All Company Information is proprietary to Southwest Airlines.

Use Agreement

Southwest offers the services available on our sites conditioned upon your acceptance of all the limitations of use and prohibited activities set forth below (collectively, the "Use Agreement"). By using the Southwest sites in any manner, you accept and agree to be bound by this Use Agreement. Your continued use of Southwest's web sites is your acceptance of the changed or modified Use Agreement.

Limitations of Use

Southwest's sites and any Company information provided thereon is available to you only for non-commercial uses to determine the availability of goods and services offered on our sites and to transact business with Southwest and/or our marketing partners. Unless you are an authorized Southwest travel agent, you may not use the information provided on this site for any commercial use of other purpose.

You may not use Southwest's sites to make any speculative, fraudulent, or false reservation or any reservation in anticipation of demand. If you have made multiple reservations to one or more destinations on or about the same date, Southwest reserves the right to cancel all such reservations without notice.

You may not use Southwest's sites for or in connection with offering any third party product or service not authorized or approved by Southwest. For example, online check-in service providers may not use Southwest web pages to check-in Customers online or attempt to obtain for them a boarding pass in any certain boarding group.

Southwest, and its service providers are not liable for information that is inaccurate due to technical defects in software used on our web sites, whether induced by their respective systems or by software provided by third parties.

If Southwest Airlines notifies you that the manner in which you are using one of the Southwest Airlines sites is prohibited or unauthorized, you may no longer use the site for that particular purpose.

Prohibited Activities

You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work, or otherwise use the content of this site for public or commercial purposes without our express written permission. Nothing on this site shall be construed to confer any grant or license of any intellectual property rights, whether by estoppel, by implication, or otherwise.

You may not modify, re-render, frame, mirror, truncate, add to, inject, filter or change the order of the information contained on any page of the Southwest Airlines sites, including, without limitation, by any way of reproducing Southwest Airlines or SWABiz® web pages or Company information on any other web site without our express written permission.

You may not copy, derive, edit, translate, decompile, reverse engineer, modify, use, or reproduce any code or source relating to our sites, including without limitation, any service or product Southwest offers.

You may not cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners advertisement, or anything else which minimizes, covers, or otherwise inhibits the full display of the Southwest Airlines sites.

You may not use any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor any portion of the Southwest Airlines sites or Company information.

You may not use the Southwest Airlines sites in any way which depletes web infrastructural resources, slows the transferring or loading of any web page, or interferes with the normal operation of our site.

You may not upload or transmit to the Southwest Airlines sites any device, software, program, or file that may damage the operation of any computer or the Southwest Airlines sites, including without limitation, viruses or corrupt files.

You may not disguise the origin of information transmitted to, from, or through the Southwest Airlines sites. You may not circumvent any measures implemented by Southwest Airlines aimed at preventing violations of the Use Agreement. You may not violate the restrictions in any robot exclusion header.

When you use the Southwest Airlines sites or Company information for an authorized purpose, you must include all proprietary notices without changing, hiding or deleting them.

You may not engage in any conduct that is, or that Southwest Airlines deems to be, in violation of this Use Agreement.

Submission of Content on southwest.com

Reviews, Comments, and Other Submissions

We appreciate hearing from you and encourage our Customers to submit relevant information based on their travel experiences to our site. Our site allows you to do things such as post comments.

Please be aware that by submitting content to this web site by e-mail, posting information to the web site or otherwise, including, but not limited to any hotel reviews, ratings, photos, video, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant Southwest and its affiliates a nonexclusive , royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display such Submissions throughout the world in any media , now known or hereafter devised; and (b) use the screen name that you submit in connection with such Submission. You acknowledge that Southwest may choose to provide attribution of your comments or reviews (for example, listing your name and/or screen name and hometown on a hotel review that you submit) at our discretion, and that such Submissions may be shared with our supplier partners.

You further grant Southwest the right to pursue at law any person or entity that violates your or Southwest's rights in the Submissions by a breach of this agreement. You acknowledge and agree that Submissions are not confidential.

We have no obligation to post your comments or any other content you submit to us; we reserve the right in our absolute discretion to determine which comments are published on the southwest.com web site. Please see our Posting Guidelines for additional information.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews, photos, and comments posted to this web site). We take no responsibility and assume no liability for any Submissions posted or submitted by our Customers.

Prohibited Acts

With respect to Submissions on our site, you agree you will not: (i) post Submissions that are copyrighted, protected by trade secret or otherwise subject to any third party Intellectual Property Rights or propriety rights, including any privacy and publicity rights, unless you are the owner of such rights or have permission from the rightful owner of such rights to post such Submissions and to grant Southwest all of the license rights and other rights granted herein; (ii) upload, post, e-mail or otherwise transmit any Submissions or other content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (iii) use the site to harm minors in any way; (iv) impersonate any person or entity, including but not limited to, a representative of Southwest, or falsely state or otherwise misrepresent your affiliation with a person or entity; (v) forge headers or otherwise manipulate identifiers in order to disguise the origin of any Submissions or other content transmitted to or through the site; (vi) upload, post, e-mail or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes" or any other form of solicitation; (vii) upload, post, e-mail or otherwise transmit any Submissions or other content that contains computer viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (viii) intentionally or unintentionally violate any applicable local, state, national or international law and any regulations having the force of law; and (ix) collect or store personal data about other users.

You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this web site. You acknowledge that Southwest may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.

Intellectual Property Rights

Southwest respects the intellectual property of others, and we ask our users to do the same. It is our policy, in appropriate circumstances and at our discretion, to disable and/or terminate the accounts of users who may infringe or repeatedly infringe the copyrights or other intellectual property rights of southwest.com and/or others.

Southwest's policies with respect to claims by third parties that the content of the site, including the content of any Submissions, infringes the copyrights owned by said third parties can be found in our Copyright Complaint Policy.

Your Privacy

Your privacy is important to us. Our Privacy Policy is incorporated in this Agreement and subject to these Terms and Conditions. The Privacy Policy is available through the following link and from our home page.

Consistent with the Southwest Airlines Privacy Policy, we ask you to provide us with information when you use certain personalized services. You agree that when you provide such information, the information will be accurate. Under no circumstances will you provide false or misleading information. We agree to use this information in a manner consistent with our Privacy Policy.

IN NO EVENT SHALL Southwest Airlines, ITS AFFILIATED COMPANIES, OR THEIR SERVICE PROVIDERS BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL, OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT, OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER SOUTHWEST AIRLINES WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.

Some jurisdictions do not allow the exclusion of consequential or incidental damages, so portions of the above exclusions may not apply to you.

Security

Southwest uses Network Security Services (NSS) to protect your billing information. Secure Sockets Layer (SSL) is the industry standard tool that encrypts information and keeps the data private and confidential as it is transferred between your machine and Southwest Airlines. This technology makes it safe to transmit your credit card number over the Internet.

Network Security Services (NSS) works with most web browsers. If you are a Prodigy, America Online, or CompuServe subscriber and use their browser, or your Internet service provider has a firewall in place, you may not be able to complete a Ticketless Travel transaction on the Southwest web sites (Contact your service provider for more information).

Contacting Southwest Airlines

We love to hear from our Customers and encourage you to send us your comments and questions by phone, e-mail, or U.S. mail. If you need immediate assistance, please call us at 1-800-I-FLY-SWA®. If you would like to contact us via e-mail, you can expect a response within five business days. We will read all the mail you send to us through the U.S. Postal Service and respond to you within a reasonable amount of time. For more information on how to contact Southwest Airlines visit our Contact Us page.

Links to Other Sites

The Southwest Airlines sites may have links to other web sites which are not operated, controlled or maintained by Southwest Airlines. Southwest Airlines is not responsible for the content of such web sites and cannot guarantee that such web sites will not change without knowledge. The inclusion of such links on Southwest Airlines sites does not imply Southwest Airlines' endorsement or approval of the linked sites to their content. If you navigate away from our web pages by clicking on an unaffiliated web site link, you do so at your own risk and you should be aware that our Terms and Conditions no longer govern. You should review the applicable Terms and Policies, including privacy and data gathering practices, of any site to which you navigate from our sites or relating to any applications you use or install from another site.

Liability Disclaimer

THE SOUTHWEST SITES, INCLUDING THE CONTENT AND COMPANY INFORMATION FOUND THEREON ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY CONCERNING THE INFORMATION, SERVICES, OR PRODUCTS OFFERED OR PROVIDED THROUGH OR IN CONNECTION WITH SOUTHWEST'S WEB SITES AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL SOUTHWEST, ITS SERVICE PROVIDERS OR ITS PREFERRED PARTNERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF SOUTHWEST'S WEB SITES OR WITH THE DELAY OR INABILITY TO USE SOUTHWEST'S WEB SITES, FOR ANY INFORMATION (INCLUDING COMPANY INFORMATION), SOFTWARE PRODUCTS, AND SERVICES OBTAINED THROUGH SOUTHWEST'S WEB SITES , OR OTHERWISE ARISING OUT OF THE USE OF THE SOUTHWEST WEB SITES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF SOUTHWEST, ITS SERVICE PROVIDERS OR ITS PREFERRED PARTNERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Our Legal Rights

Forum Selection

These Terms and the relationship between you and Southwest shall be governed by the laws of the State of Texas without regard to any conflict of law provisions. You agree to the personal and exclusive jurisdiction of the courts located within Dallas, TX. You hereby consent to the exclusive jurisdiction and venue of the State and Federal courts in Dallas, Texas in all disputes arising out of or relating to these Terms, our sites and site information.

Class Actions

To the fullest extent permitted by applicable law, no arbitration or claim under these Terms and Conditions shall be joined to any other arbitration or claim, including any arbitration or claim involving any current or former user of our services, and no class arbitration proceedings shall be permitted.

Limited Time to Bring Your Claim

You agree that any cause of action arising out of related to the site or any site information must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

Purchases & Forms of Payment

Ticketless Travel must be purchased on Southwest web site(s) using one of the following forms of payment: American Express, MasterCard, Visa, Diners Club, Discover Network, PayPal, and UATP Card. Travel may also be purchased by applying available Ticketless Travel funds, southwestgiftcards® or Southwest LUV Vouchers®.

If you wish to use another form of payment (e.g., Southwest Airlines Residual Travel Fund, or discount coupon), please contact Southwest Reservations at 1-800-I-FLY-SWA (1-800-435-9792) for information on how to use those payment options.

Southwest's Internet Specials may only be purchased at Southwest's web sites using the above-referenced credit cards, available Ticketless Travel funds, southwestgiftcards, or Southwest LUV Vouchers.

You agree to acknowledge that (i) any transactions carried out through this website will be deemed to take place in the State of Texas, United States of America, regardless of the jurisdiction where any User may be located or reside, and (ii) any payment in connection with such transactions will only be accepted in US dollars.  You further agree and acknowledge that any advertising, promotional or marketing information that may be contained in any communications that you may receive as a result of your use of this website is only intended to have effect and will only be applicable in the United States of America.

Additional Information

We want to thank you for visiting the Southwest web sites for your travel and information needs. For additional information and to learn more about Southwest Airlines, please visit our Customer Service Commitment or Contract of Carriage pages on southwest.com.

Patents

Some technologies, components, or progresses of this site along with the features and services accessible via the site may be covered by Southwest Airlines Co. patents pending. In addition, some components or processes referenced in this website may be subject to one or more U.S. Patent Numbers 4,745,468; 4,876,592; 4,926,255; 5,034,807; 5,057,915; 5,128,752; 5,227,874; 5,249,044;5,283,734; 5,368,129; 5,508,731; 5,697,844; 5,713,795; 5,759,101; 5,916,024; 6,443,840 along with all corresponding foreign counterparts.


Updated: December 19, 2013

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