Unique Travel Needs

Customers with Disabilities

Medication, Disabilities, and Assistive Devices

We want our Customers' travel experiences to be as enjoyable as possible. Above all else, we want to help our Customers know what to expect when traveling with us. Remember, communication on our part as well as our Customers' part is key for a successful, stress-free trip.

For full details regarding our accommodation of Customers with disabilities, click here.

Medication
We recommend that Customers carry on all medication and assistive devices that can be stowed in accordance with Federal Aviation Administration regulations. If an assistive device is carried in a bag with no other personal items, the bag is not subject to our carryon limitations. If a Customer opts to check an assistive device or medication, it is important that he/she notify our Employees at the time the bag is checked that an assistive device/medication is within it.

For full details regarding the transport of assistive devices or medication, click here.

Flight Attendants have access to over-the-counter medication and will offer the medication to a Customer if requested. Flight Attendants will provide the medication once the Customer determines acceptability, but our Flight Attendants will not physically administer the medication to the Customer. Flight Attendants also will not administer a Customer's personal supply of medication. If this type of care is needed during the flight, the Customer may want to consider traveling with a ticketed attendant.

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