Need a helping hand? If you need wheelchair assistance, be sure to notify a uniformed Southwest Airlines Employee upon arrival at the airport, any connections, points, and at your destination.
Travelers 65 years of age or over may get details on fares, limitations, and any restrictions regarding reservations on southwest.com from a Southwest Airlines Customer Representative or a travel agent. Fares are subject to change until tickets are purchased, but Senior Fares are fully refundable. Please see details below for tips on how to make your travel experience on Southwest Airlines even easier.
Reservations for Senior Fares are now available online. You may also make reservations by contacting a Southwest Airlines Customer Representative or your local travel agent.
Senior Fares apply only to those in the traveling party who are age 65 or over. Southwest Airlines has other discounted fares for those not meeting the above age requirements. Some restrictions and seating limitations may apply.
Our Customers who are deaf and hard of hearing may call our Teletypewriter (TTY) number, (800) 533-1305, and speak with a Customer Representative 24 hours a day, 7 days a week. Our Customer Representatives can assist with making reservations and answering general questions. Additionally, we offer a video relay service at SWAVRS.TV, and there are TTY phones located in each of the airports we serve.
If your plans change and you need to cancel your existing reservation, please visit the Travel Center on southwest.com or contact a Southwest Airlines Customer Representative at 1-800-I-FLY-SWA for assistance.
Customers may check in for their flight and receive their boarding pass and Rapid Rewards credit online at southwest.com (for eligible reservations only), at the Skycap podium (in select locations), ticket counter, departure gate, or Self-Service kiosk (for eligible reservations only).
If you are traveling on a Senior Fare and you are age verified, you may request your boarding pass on southwest.com or at an Self-Service kiosk.
If you are not traveling on a Senior Fare, you do not need to be age verified to request your boarding pass on southwest.com or at an E-Ticket Check-In kiosk.
Click here for information on Age Verification For Customers Traveling On Senior Fares.
If you are traveling on a Senior Fare and you are not age verified, you MUST provide valid proof of age (driver's license or other accepted identification) at the airport when exchanging your confirmation number for a boarding pass. You will not be able to check in online or at an Self-Service kiosk. A Medicare card is not considered valid proof of age.
If a wheelchair is required, request one at curbside checkin or at the "main lobby" ticket counter.
If traveling with your own electrical wheelchair, you must notify Southwest at least 48 hours in advance.
If you are checking luggage, be sure to give your final destination (ending Southwest city) - not your connecting city - to the Agent handling your checkin process.
Make sure the city shown on your baggage claim ticket and luggage tag matches your final destination (ending city on your journey).
We recommend that you visit Checkin and Boarding Procedures for complete details on our travel policies.