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Redeeming Points

The number of points needed for a reward flight depends on the fare. Just like fares, reward pricing can vary based on destination, time, day of travel, demand, fare class, point redemption rate, and other factors and is subject to change.

The number of points required for a flight redemption (redemption rate) is based on the advertised fare for a ticket. You can use the Destination Finder to determine estimated points needed for a reward flight.

Special fares, such as senior, infant, child, military, and government fares are not eligible to be redeemed with points. Other travel not eligible for redemption with points includes, but is not limited to, charter flights, group travel, vacation packages, service-charged, reduced-rate, tradeout, extra seat, and paper tickets, and travel purchase through a travel agent.

No.

If you are a Southwest Airlines Rapid Rewards Credit Card member, you can redeem your Rapid Rewards points for items other than Southwest travel through the all-new More Rewards. Rapid Rewards Credit Card members can redeem their Rapid Rewards points for international flights, hotel stays, rental cars, gift cards, event tickets, and other unique experiences.

No.

You may make a reservation for reward travel using points at southwest.com. All reward travel is subject to the government-imposed September 11th Security Fee of $5.60 per one-way trip, which must be paid with a credit card at the time of reservation.

Blackout dates do not apply to reward travel using points.

Yes. The Rapid Rewards Member who owns the account from which the points will be used will need to make the reservation for the person traveling. Simply get the destination, travel dates, and flight times from the person who will be using your points and log in to your account at southwest.com to book the reward travel. Reward travel is subject to the government-imposed September 11th Security Fee of $5.60 per one-way trip, which must be paid with a credit card.

Yes. You can call 1-800-I-FLYSWA (1-800-435-9792) to reserve a reward flight for 24 hours prior to purchasing. If you do not redeem using your points within 24 hours, the reservation will be cancelled and the reward seat released.

No.

No.

From time to time, Rapid Rewards will issue Awards as part of a promotion. These are good anywhere Southwest flies. These Promotional Awards can be issued with any combination of the following restrictions:

  • Expiration date
  • Book by / fly by date
  • Fare class restrictions
  • Blackout dates

No. Points may be redeemed in all revenue classes of service. If a seat is available for sale in a given class, it can be redeemed with points.

No. Membership in the Rapid Rewards program is for individual travelers only. Individuals must enroll separately and may not pool or combine points with other Members.

When travelling on reward travel, you will receive all fare product features except for earning Rapid Rewards Points.

No.

Yes, reward travel will follow Southwest's rules for the fare product purchased. If an increase in the fare is required to obtain a fare product (Business Select or Anytime) that allows standby travel, the Rapid Rewards Member must be present to approve the use of additional points for the increased cost.

When traveling on points, 48 hours after the last flight date/time of a ticket, the ticket will be redeemed based on what was actually flown, and any remaining unused points will be returned to your account.

Yes, if your reward travel was booked using your own points, you may modify or change your reservation for reward travel at southwest.com.

If you make a change to your reservation that results in an increase of the fare and/or upgrade to a higher fare product, you will be required to pay for the increase with your Rapid Rewards points. If you do not have enough points in your account, you may purchase additional Rapid Rewards points with a credit card and use those points to pay for your ticket.

The points will be automatically redeposited in your account within three to four days after the date of the last flight in the reservation. If the reservation needs to be rebooked, the Member will be required to do so.

No.

The number of points required for a ticket is based on the published fare; therefore, if you modify your reservation, you may be required to use more points if fares have increased or you upgrade to a higher fare class. Additionally, if you downgrade to a lower fare class or if fares have been reduced, you may receive a refund of points.

If you cancel your reward travel reservation before the flight, the points will be immediately redeposited in your account. If you do not cancel the reservation, the unused points will be redeposited in your account within three to four days after the date of the last flight in the reservation.

When points are redeemed from your account, you will receive notification via e-mail to the primary e-mail address stored in your account profile. You can also check your account online at southwest.com.

The same rules and regulations that apply to domestic travel will apply to international flights.

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Rapid Rewards Last Activity Date

Rapid Rewards accounts will remain active and points won’t expire as long as you earn Rapid Rewards Points from flights or Partners every 24 months.

Learn More