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Coronavirus (COVID-19) Travel Information
Destinations currently experiencing travel disruptions
Southwest Airlines® is aware that government mandates have resulted in restrictions on air travel due to the ongoing coronavirus (COVID-19) outbreak. Unfortunately, many of the restrictions will result in flight cancellations, potential quarantines upon arrival, and/or temperature checks upon landing, and we sincerely regret any inconvenience created by the travel disruptions.
Notifying affected Customers: Taking care of you
Once Southwest® becomes aware of any government’s travel restriction that results in a flight cancellation or self-quarantine, our Team will notify you as soon as possible with your options. Rest assured, we will offer maximum flexibility and accommodate Customers to the best of our ability. As always, the Southwest Team appreciates your patience and trust in us during this unprecedented time.
Canceling your Southwest flightUpdated October 26, 2020 at 6:00 p.m. CT.
Beginning September 8, 2020, any travel funds created from a nonrefundable, Wanna Get Away® ticket can be used for up to one year from the original purchase date.
Travel funds with an expiration date of September 7, 2022, can be converted into Rapid Rewards points at the same rate you would be able to purchase a ticket with points today.
To qualify, your travel fund a) must expire on September 7, 2022, b) name must match the name on your Rapid Rewards account, and c) must have originated from a ticket purchased on Southwest.com®, booked by a Southwest Airlines Customer Representative, or approved by your employer. You must request to convert your travel fund by December 15, 2020. Conversion is non-reversible. When travel funds are converted to Rapid Rewards points, these points will not count toward earning tier status nor earning Companion Pass®. Rapid Rewards points cannot be used to pay taxes or fees.
Since Rapid Rewards points never expire, you can use your new points whenever you want. Check if you have qualified travel funds soon — you can only convert your qualified travel funds through December 15, 2020.
When reusing your travel funds with an extended expiration date of September 7, 2022
It’s important to note, while these unused travel funds will be available until September 7, 2022, once the funds are used to make a purchase, the expiration date of the travel funds will then follow our normal ticketing rules and will expire 12 months from the original purchase date.
Your original unused travel funds with confirmation number OLD111 expired on March 19, 2020.
These unused travel funds were extended to an expiration date of September 7, 2022.
You use some of those funds on August 1, 2020 to book new travel in September under confirmation number NEW111.
If for some reason you need to cancel this new flight, your unused travel funds associated with confirmation number NEW111 will be valid for 12 months from the booking date which means they will expire August 1, 2021.
Any remaining unused travel funds tied to OLD111 will be available through September 7, 2022.
Destinations with operational restrictions
There are 3 travel requirements you must complete before entering Aruba:
A pre-approved ED Card
Aruba Visitors Insurance
A valid, negative COVID-19 test result
A pre-approved ED Card is required for all passengers. To receive this pre-approved Embarkation-Disembarkation (ED) Card, you must complete a mandatory Health Assessment, found here.
This assessment must be completed within the 72 hours before departure to Aruba.
As part of the pre-approved ED Card, you will be required to purchase Aruba Visitors Insurance. More information on Aruba Visitors Insurance can be found here.
Visitors are also required to show proof of a negative PCR COVID-19 test. You may choose to not take a test before traveling, however, you will need to prepay for a COVID-19 test that will be administered upon arrival in Aruba. If you choose this option, you will be required to quarantine for 24 hours while awaiting test results.
Anyone traveling from these states to the state of Connecticut must complete a Travel Health Form prior to or upon arrival in Connecticut and will be required to self-quarantine upon arrival for 14 days. If the traveler shows proof of a negative viral test (not an antibody test) for COVID-19 taken in the 72 hours prior to travel, then they will not be required to self-quarantine. Failure to submit the travel health form or to self-quarantine may result in a civil penalty of $1,000 for each such violation.
Travelers to Hawaii are required to quarantine for 14 days. All passengers age five and older who show proof of a valid negative COVID-19 PCR test* from a State of Hawaii approved Trusted Testing Partner taken within 72 hours of boarding the last flight of their journey to Hawaii will not be subject to the State of Hawaii’s 14-day traveler quarantine rule. This directive does not apply to any county-imposed quarantine rules separate and apart from rules outlined by the state of Hawaii. Travelers without a valid negative COVID-19* test will be required to quarantine upon arrival for 14 days.
Please note, Kauai is not participating in the testing program and will require all passengers to quarantine for upon arrival for 14 days. In addition, the Island of Hawaii (Kona and Hilo) may require a second valid, negative COVID-19 PCR test* to be taken upon arrival in order to avoid the 14-day traveler quarantine rule. This test will be administered at the airport by the county officials.
To bypass the mandatory 14-day quarantine when traveling in Hawaii:
Traveling to Honolulu: No test or quarantine required
Traveling to Maui: Show proof of a valid negative COVID-19 PCR test taken within 72 hours prior to departure
Traveling to Kauai: All passengers are required to quarantine upon arrival for 14 days
Traveling to the Big Island: Show proof of a valid negative COVID-19 PCR test taken within 72 hours prior to departure OR Take a COVID-19 test in quarantine until a negative test result is received and verified. Or other exemption provided by state or county
To help your vacation and airport experience go smoothly, complete the following steps:
Create a Safe Travels account. Each traveling adult (18+) must have their own account. Go to https://travel.hawaii.gov and complete the questions, sign, and submit. You will be able to add minors as additional travel members.
Enter your trip details. If you are connecting in Hawaii (in Honolulu), you’ll need to enter the trip as two trips—for example: Mainland to Hawaii and Hawaii to Hawaii.
At airport - For people who live in or near the Bay Area, the Oakland Airport has partnered with an approved provider, CityHealth, to offer testing to anyone with a U.S. issued I.D. partnership. Click here to learn more.
No more than 24 hours prior to departure, log in to your account and complete the Travel Health Questionnaire. This is where you will upload your COVID-19 test results (bringing a paper copy with you will not suffice). You'll be notified via email or text when the questionnaire is available to be filled out. You must upload your negative test prior to boarding your flight to Hawaii. Test results time stamped after your departure, or paper copies, will not be accepted.
Check your email for your QR code, which you’ll scan upon arrival into the state of Hawaii. Have it readily available, either printed or on your phone, to help the process go smoothly. If your first stop is Honolulu, you will receive two QR codes.
What to expect once you arrive
In order to leave the airport in Hawaii, you’ll need to have the following items handy:
Your QR code(s), printed and/or digital
A valid government-issued ID for each adult
Proof of a valid negative COVID-19 PCR test from a State of Hawaii approved Trusted Testing Partner taken within 72 hours of boarding the last leg of your flight to Hawaii (to avoid the 14-day quarantine requirement)
Other things to know
If unable to produce a negative COVID-19 test upon arrival, you will have to quarantine (at your own expense) until
Your 14-day period has expired OR
If you test positive prior to your travel with Southwest Airlines, you will have to acknowledge that you will not travel if you are COVID positive.
A quarantine exemption will be awarded only to those granted an exemption authority by applying to email@example.com. Once approved, those individuals may temporarily break quarantine only for purposes expressed in their written exemption.
You will be asked to go through a temperature check and a potential secondary screening if presenting symptoms.
* A valid negative nucleic acid amplification test for COVID-19/SARS-CoV-2 Coronavirus (“COVID-19”)
Anyone traveling from these states (in red) to Chicago, Illinois will be required to self-quarantine upon arrival for 14 days.
Anyone traveling from states listed here (in orange) to Chicago, Illinois will be required to self-quarantine upon arrival for 14 days unless they are able to provide a valid negative COVID-19 test taken within 72 hours prior to arrival.
Please bring a paper copy of your test results with you when you travel
All passengers traveling from the United States and other high risk locations as decided by Jamaica will be required to upload a valid negative PCR or Antigen COVID-19 test. The negative test can be no more than 10 days old on the expected arrival date.
Visitors will be required to bring the negative test result with them. If you arrive from a high-risk area without a negative test result, you may be denied entry into the country or required to take a test onsite before allowed entry. If your onsite test result is positive, you will be required to quarantine in Jamaica for 14 days at your own expense.
The test must be conducted by a medical laboratory with either of the following credentials:
Accredited by the College of American Pathologists (CAP)
Registered by the Clinical Laboratory Improvement Amendments (CLIA)
Anyone traveling to Maine, with the exception of the below states, will be required to self-quarantine for 14 days upon arrival.
Passengers who can show documentation of a valid negative COVID-19 test taken within the 72 hours prior to arrival are exempt from the 14-day quarantine requirement, regardless of the state from which they have traveled.
Anyone traveling to the state of Massachusetts must complete a Travel Form prior to or upon arrival in Massachusetts, and will be required to self-quarantine upon arrival for 14 days. If the traveler shows proof of a negative viral test (not an antibody test) for COVID-19 taken in the last 72 hours, they will not be required to self-quarantine. Failure to submit the Travel Form or to self-quarantine may result in a civil penalty of $500 per day.
Anyone traveling from these states to Massachusetts does not need to complete a Travel Form or self-quarantine.
Anyone traveling to the state of New York will be required to self-quarantine for 14 days and complete a traveler form upon entering New York. An electronic version of the form can be found here. Travelers who leave the airport without completing the form will be subject to a $2,000 fine and may be brought to a hearing or ordered to complete a mandatory quarantine.
Passengers who show proof of a valid negative COVID-19 PCR test (nasal and saliva, and including rapid, are acceptable) within 72 hours of departure and an additional valid negative COVID-19 PCR test four days after arrival will not have to quarantine. Both those tests are required in order to be exempted from quarantine requirements.
Travelers to/from Connecticut, Massachusetts, New Jersey and Pennsylvania will be exempt from the mandatory quarantine and testing requirements.
Travelers traveling inbound from international destinations will still be subject to the 14-day self-quarantine and will be unable to provide a test to avoid quarantine for the full 14 days.
Passengers must complete a travel declaration form and produce proof of a negative molecular test for COVID-19 that was taken within 72 hours prior to arrival.
If travelers arrive without the required documentation, they will need to take a rapid antigen COVID-19 test that will be provided at the airport.
Even if the results are negative, the traveler will be required to quarantine and cover any medical or daily expenses resulting from their extended stay until proof of a negative molecular COVID-19 test is received.
A list of testing sites in Puerto Rico will be available on site and online.
If a negative molecular test is not provided, the traveler will be required to quarantine for 14 days or the length of their stay (if shorter than 14 days).
Anyone traveling to Rhode Island from any of the states listed here will be required to self-quarantine upon arrival for 14 days, or produce proof of a negative test for COVID-19 that was taken within three days prior to arrival in Rhode Island.
Anyone traveling to Washington, D.C., will be required to self-quarantine for 14 days.
All Passengers who show proof of a valid negative COVID-19 PCR test taken within 72 hours prior to arrival will not be subject to the quarantine rule. If your visit is longer than 3 days, you will need a secondary test with another negative result within 3-5 days to be exempt from the quarantine rule. For more information, visit here.
Travel to and from Maryland and Virginia are exempt.
Liberia, Costa Rica; service will not resume before January 2021.
Nassau, Bahamas; service will resume at a later date.
Belize; service will not resume before January 2021.
Cozumel, Mexico; service will not resume before January 2021.
San Jose, Costa Rica; service will not resume before January 2021.
Turks and Caicos; service will not resume before January 2021.
Grand Cayman; service will not resume before January 2021.
Finally, the well-being of our Customers and Employees, and all of those in the communities we serve, remains our top priority. We will approach this new challenge with our Southwest Hearts and determination to provide Customers with the utmost care and assistance.
We will continue to post any details or updates on additional travel restrictions as we learn about them on this page.
Once again, we appreciate your support, and we look forward to welcoming you back onboard soon.
Southwest Airlines change and cancellation policies
Southwest is unique in the airline industry because we do not charge fees to change or cancel flights. Nonrefundable tickets (Wanna Get Away fares) not flown on the travel date, but canceled in accordance with Southwest’s No Show policy, can be applied to future travel. Refundable tickets (Anytime and Business Select® fares) not flown on the travel date can also be applied to future travel.
Due to the COVID-19 pandemic, we understand Customers might be uncertain about their travel plans in the months ahead. While we might not be connecting with you in person right now, today and every day as the airline with Heart, we can share our love and support. In that spirit, we are extending the benefits earned by our current tier status Members and Companion Pass holders.
In addition to this extension, we’re giving tier qualifying points and Companion Pass qualifying points to all Rapid Rewards® Members to say thank you for bearing with us during this difficult and uncharted time.
The Southwest® Promise from check-in to deplaning: When you travel with Southwest, we have your well-being in mind. In response to the COVID-19 pandemic, we've made changes to our operations and procedures to better support the well-being and comfort of our Employees and Customers – and we’ll continue to evaluate our policies and procedures as we learn more. We’ve employed stringent cleaning and physical-distancing practices such as using electrostatic and anti-microbial spray treatments in the cabin, implemented physical-distancing measures, modified boarding procedures, and provided masks for Employees.
Learn how we’re supporting your comfort and well-being from check-in to deplaning.
As we make any changes to our operations or procedures, we will update this page with the most current information. A link to this page will remain on our homepage at Southwest.com.
Frequently Asked Questions
Can I receive a refund if I’ve booked a ticket on Southwest and feel uncomfortable flying?
Nonrefundable tickets (Wanna Get Away fares) not flown on the travel date, but canceled in accordance with Southwest’s No Show Policy, can be applied to future travel up to one year from the original purchase date aside from the below exceptions.
All travel funds must be used by the individual named on the ticket.
Refundable tickets not flown on the travel date can also be applied to future travel. More information on Southwest refunds can be found on Southwest.com. We hope these policies continue to give our Customers options and flexibility when planning travel.
Is there a fee to change my flight to a different date?
Southwest does not charge fees to change or cancel flights, although applicable fare differences may apply.
Will you be extending A-List and A-List Preferred tier status and Companion Pass benefits?
Yes, current Rapid Rewards tier status Members who earned A-List or A-List Preferred status through December 31, 2020 without any type of promotion will have their status extended through December 31, 2021. For Members enrolled in a promotion granting promotional A-List status or challenging a Member to extend promotional A-List status such as Status Match, Tier Challenge, Tier Experience, or a Corporate Status Challenge and who met the flight requirements by the promotion end date, we are extending your current promotional status through December 31, 2021. However, for Members enrolled in any of the above promotions and as of April 17, 2020 have not met the flight requirements, we are extending the deadline to meet the promotion’s flight requirements to October 30, 2020.
Current Rapid Rewards Companion Pass holders who earned Companion Pass through December 31, 2020 without any type of promotion will have their benefits extended through June 30, 2021.
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