Coronavirus (COVID-19) Travel Information

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Traveling to/from disrupted destinations

Destinations experiencing travel disruptions & travel restrictions

Southwest Airlines® is aware that government mandates have resulted in restrictions on air travel due to the ongoing coronavirus (COVID-19) outbreak. Unfortunately, many of the restrictions will result in flight cancellations, potential quarantines upon arrival, and/or temperature checks upon landing, and we sincerely regret any inconvenience created by the travel disruptions.

Notifying affected Customers: Taking care of you

Once Southwest® becomes aware of any government’s travel restriction that results in a flight cancellation or self-quarantine, our Team will notify you as soon as possible with your options. Rest assured, we will offer maximum flexibility and accommodate Customers to the best of our ability. As always, the Southwest Team appreciates your patience and trust in us during this unprecedented time.

Canceling your Southwest flightUpdated April 16, 2020 at 11:30 a.m. CT.

If you decide not to travel, as long as you cancel your flight at least 10 minutes before its scheduled departure, the funds used to pay for a nonrefundable ticket (Wanna Get Away® fares) are normally valid for one year from the date of purchase.

However, in recognition of the current travel environment, we are extending the expiration date of some travel funds:

  • Customers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022.
  • Any travel funds created because you cancel a flight between March 1 – September 7, 2020, will expire September 7, 2022.

It can take up to five business days for the new expiration date to appear in your account. It will also take our Technology Team a few days to make these changes.

It’s important to note, while these unused travel funds will be available until September 7, 2022, once the funds are used to make a purchase, the expiration date of the travel funds will then follow our normal ticketing rules and will expire 12 months from the date of purchase.

For example:

  • Your original unused travel funds with confirmation number OLD111 expired on March 19, 2020.
  • These unused travel funds were extended to an expiration date of September 7, 2022.
  • You use some of those funds on August 1, 2020 to book new travel in September under confirmation number NEW111.
  • If for some reason you need to cancel this new flight, your unused travel funds associated with confirmation number NEW111 will be valid for 12 months from the booking date which means they will expire August 1, 2021.
  • Any remaining unused travel funds tied to OLD111 will be available through September 7, 2022.

We have also added a new benefit for our valued Rapid Rewards Members. Those Members who have travel funds that are set to expire or funds that are created between March 1, 2020 and September 7, 2020 will have the option to convert those travel funds into Rapid Rewards points at the same rate you would be able to purchase a ticket with points today. We hope this provides our Members ultimate flexibility as Rapid Rewards points never expire, never have cancel or change fees (fare difference may apply), and you can redeem your points for anyone you choose.

Our Technology Team is working to build this conversion capability, and we will be in touch when it is ready for you to use. In the meantime, you don’t need to take any action—your travel funds will be automatically extended for the two years mentioned above, and you will be able to make this conversion once we bring this new functionality to fruition.

Destinations with operational restrictions

  • Starting July 10, a pre-approved ED Card is required for all passengers. To receive this pre-approved embarkation-disembarkation (ED) Card, you must complete a mandatory Health Assessment, found here.
    • This assessment must be completed within the 72 hours before departure to Aruba.
  • It is recommended that visitors take a PCR COVID-19 test and upload a negative test result in the application for the ED Card within 72-12 hours prior to departure.
    • If a visitor chooses not to take a test before traveling, they will need to prepay for a COVID-19 test that will be administered upon arrival in Aruba.
    • They will also be required to quarantine for 24 hours while awaiting test results.
  • Visitors to Aruba are also required to have Aruba Visitors Insurance.
    • Payment for this insurance is part of the application for the ED Card.
    • More information on Aruba Visitors Insurance can be found here.
  • Click here to rebook.
  • Chicago (Midway)
  • Anyone traveling from states listed here to Chicago, Illinois will be required to self-quarantine upon arrival for 14 days.
  • This is effective starting July 6 until further notification is received from the city of Chicago’s official website.
  • For more information, visit the city of Chicago’s official website.
  • Click here to rebook.
  • Anyone traveling from these states to the state of Connecticut will be required to self-quarantine upon arrival for 14 days, unless they show proof of a negative viral test (not an antibody test) for COVID-19 taken in the 72 hours prior to travel.
  • This is effective starting June 25 until further notification is received from the state of Connecticut’s official website.
  • For more information, visit the state of Connecticut’s official website.
  • Click here to rebook.
  • Ft. Lauderdale
  • Ft. Myers
  • Jacksonville
  • Orlando
  • Panama City Beach
  • Pensacola
  • Tampa
  • West Palm Beach
  • Anyone traveling from New York, New Jersey, or Connecticut to any of our Florida destinations may be required to self-quarantine upon arrival for up to 14 days depending on the purpose of travel.
  • For more information, visit the Governor of Florida’s website.
  • Click here to rebook.
  • Hilo
  • Honolulu
  • Kona
  • Kauai
  • Maui
  • All passengers will be required to self-quarantine for 14 days.
  • Beginning September 1, anyone traveling to the state of Hawaii will be required to quarantine upon arrival for 14 days, unless they show proof of a valid negative COVID-19 PCR test from a Clinical Laboratory Improvement Amendments (CLIA) certified laboratory taken within 72 hours prior to boarding their flight to Hawaii.
  • For more information, visit the Hawaiian Tourism Authority’s website.
  • Click here to rebook.
  • Anyone who has been on a cruise ship, a river cruise, or travelled internationally on or after March 15, or traveled from the below states will be required to self-quarantine upon arrival for 14 days:
    • Alabama
    • Arizona
    • Arkansas
    • Florida
  • This is effective starting June 17 until further notification is received from the State of Kansas Department of Health and Environment website.
  • For more information, visit the Kansas Department of Health and Environment website.
  • Click here to rebook.
  • Anyone traveling to Maine, with the exception of those traveling from Connecticut, New Jersey, and New York, will be required to self-quarantine for 14 days upon arrival. This is effective starting April 3 until further notification is received from the Governor of Maine’s website.
  • For more information, visit the Governor of Maine’s website.
  • Click here to rebook.
  • Boston
  • Anyone traveling to Massachusetts, with the exception of Rhode Island, Connecticut, Vermont, New Hampshire, Maine, New York, and New Jersey, will be required to self-quarantine upon arrival for 14 days.
  • This is effective starting July 1 until further notification is received from the state of Massachusetts’ official website.
  • For more information, visit the state of Massachusetts’ official website.
  • Click here to rebook.
  • Cancun, Cozumel
  • Service from the United States to Montego Bay will resume July 1.
  • An approved pre-travel authorization form is required prior to boarding and/or entering Jamaica.
  • As of July 10, if arriving from an area deemed “high-risk”:
    • Visitors will be required to upload a valid PCR negative COVID-19 test no more than 7 days old from the expected arrival date.
    • Visitors will be required to bring the negative test result with them. If they arrive from a high-risk area without a negative test result, they won’t be permitted to enter the country.
    • High-risk origins include:
      • Arizona
      • Florida
      • New York
      • Texas
  • If arriving from a non-high-risk area:
    • Upon landing, passengers may be required to take a COVID-19 test certified by the Jamaican government. Children under the age of 12 are not required to take a test.
    • If the COVID-19 test result is positive, the individual will be contacted within 24-48 hours of taking the test. They may be required to quarantine in a public health facility and will not be able to leave Jamaica for a minimum of 14 days, at their own expense.
  • More information on this can be found here.
  • Click here to rebook.
  • Service from the United States to Nassau, Bahamas will resume July 1.
  • A negative COVID-19 Rapid Test/PCR (swab) is required and must be presented upon arrival. Results must be no more than ten (10) days old.
    • Children under the age of two are not required to take a test.
    • Private pilots who do not deplane are not required to take a test.
  • Starting July 1, all travelers will also be required to show an approved electronic Travel Health Visa Application prior to boarding and/or entering Nassau.
    • The Health Visa application process will take 24-48 hours and should be completed with adequate lead time.
    • Within the application, passengers will be required to upload a negative COVID-19 test.
    • An automated response will be provided once the application is completed. The only persons approved to travel are those who have received a green color-coded response as proof of approval.
  • Airport healthcare personnel will conduct temperature screenings for all incoming visitors.
  • Travelers will not be required to quarantine upon arrival; however, travelers who show symptoms of COVID-19 may be transferred to an area away from other passengers for further testing and evaluation.
  • For more information, click here.
  • Click here to rebook.
  • Albuquerque
  • Anyone traveling to New Mexico will be required to self-quarantine for 14 days upon arrival. This is effective starting March 27 until further notification is received from the New Mexico Department of Health’s website.
  • For more information, visit the New Mexico Department of Health’s website.
  • Click here to rebook.
  • Anyone traveling from these states to the state of New York will be required to self-quarantine for 14 days and complete a traveler form upon entering New York. An electronic version of the form can be found here. Travelers who leave the airport without completing the form will be subject to a $2,000 fine and may be brought to a hearing or ordered to complete mandatory quarantine.
  • This is effective starting July 14 until further notification is received from the New York State’s official website.
  • For more information, visit New York State’s official website.
  • Click here to rebook.
  • Providence
  • Beginning July 15, passengers must complete a travel declaration form and produce proof of a negative molecular test for COVID-19 that was taken within 72 hours prior to arrival.
  • If travelers arrive without the required documentation, they will need to take a rapid antigen COVID-19 test that will be provided at the airport.
    • Even if the results are negative, the traveler will be required to quarantine and cover any medical or daily expenses resulting from their extended stay until proof of a negative molecular COVID-19 test is received.
    • A list of testing sites in Puerto Rico will be available on site and online.
    • If a negative molecular test is not provided, the traveler will be required to quarantine for 14 days or the length of their stay (if shorter than 14 days).
  • For more information, visit Discover Puerto Rico’s website.
  • Click here to rebook.

Finally, the well-being of our Customers and Employees, and all of those in the communities we serve, remains our top priority. We will approach this new challenge with our Southwest Hearts and determination to provide Customers with the utmost care and assistance.

We will continue to post any details or updates on additional travel restrictions as we learn about them on this page.

Once again, we appreciate your support, and we look forward to welcoming you back onboard soon.

General Information

Tier status and Companion Pass benefit extension

Due to the COVID-19 pandemic, we understand Customers might be uncertain about their travel plans in the months ahead. While we might not be connecting with you in person right now, today and every day as the airline with Heart, we can share our love and support. In that spirit, we are extending the benefits earned by our current tier status Members and Companion Pass holders.

In addition to this extension, we’re giving tier qualifying points and Companion Pass qualifying points to all Rapid Rewards® Members to say thank you for bearing with us during this difficult and uncharted time.

We’re staying Southwest® Heart Strong for you and will be here with a warm welcome, when you’re ready to travel again.

  • For our current A-List and A-List Preferred Members, we are extending your current earned status through December 31, 2021.
  • For our current Companion Pass Members, we are extending your current earned Companion Pass benefits through June 30, 2021.
  • For all Rapid Rewards Members, we recognize that your normal flying behavior has been interrupted, limiting progress you may have been making toward qualification for A-List, A-List Preferred, and Companion Pass. For that reason, we are giving all Rapid Rewards Members a “boost” of 15,000 tier qualifying points and 10 flight credits toward A-List and A-List Preferred status, and 25,000 Companion Pass qualifying points and 25 flight credits toward Companion Pass status.

These moves represent additional ways to either work toward or to use these benefits once you’re ready to begin traveling again. These adjustments will happen automatically and will be reflected in your Southwest Rapid Rewards My Account page over the coming weeks.

Learn more about these Rapid Rewards® updates and FAQ at Southwest.com/RRCoronavirusUpdates.

Limited snack and beverage service on flights over 250 miles beginning May 22Updated June 25, 2020 at 2:00 p.m. CT.

Our desire to continue providing Southwest Hospitality is as strong as ever, and our entire Team truly appreciates your understanding in the decisions made around food and drink service to limit close interactions. We’re serving water and snack mix on flights more than 250 miles in distance, when available, and straws are available upon request.

As always, you’re welcome to bring your own non-alcoholic beverages onboard. However, FAA regulations prohibit passengers from drinking alcohol on the aircraft unless it is served by the air carrier.

Aircraft Cleaning and Cabin environment

Southwest Airlines aircraft are maintained in accordance with an established program aimed at providing a clean and inviting cabin environment. In addition to tidying each aircraft between flights, we spend more than six hours cleaning each aircraft every night. As of March 4, 2020, we have enhanced our overnight cleaning procedures.

Typically, we use an EPA approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin. Now, we are expanding the use of the hospital-grade disinfectant throughout the aircraft, and it will be used in the cabin, on elements in the flight deck, and in the lavatory. These procedures meet or exceed recommendations from the Centers of Disease Control and Prevention (CDC) and the World Health Organization (WHO).

All of our aircraft are equipped with HEPA (High-Efficiency Particulate Air) filters, which filter out airborne particles as the air onboard is recirculated with outside air. These same HEPA filters are used in many hospitals to enhance air quality within this environment.

Our aircraft are also designed with an air circulation system that mixes in fresh air from outside the plane. The HEPA filter and the air circulation system work together to provide optimum air quality while onboard a Southwest plane which, in most cases, exceeds the quality of air that can be found outdoors, as well as a typical office building or similar public venue. On average, a complete exchange of cabin air and outside air is accomplished every three minutes.

Learn how we’re supporting your comfort and well-being from check-in to deplaning.

Southwest Airlines change and cancellation policies

Southwest is unique in the airline industry because we do not charge fees to change or cancel flights. Nonrefundable tickets (Wanna Get Away fares) not flown on the travel date, but canceled in accordance with Southwest’s No Show policy, can be applied to future travel. Refundable tickets (Anytime and Business Select® fares) not flown on the travel date can also be applied to future travel.

More information on refunds can be found on Southwest.com. We hope these policies continue to give our Customers options and flexibility as you plan your travel.

We’re onboard with the experts

We recommend the CDC’s website as a resource for ways that Customers can best protect themselves from becoming ill. Additionally, Customers are encouraged to wash their hands frequently and use hand sanitizer and/or anti-bacterial wipes when traveling.

Ongoing updates

As we make any changes to our operations or procedures, we will update this page with the most current information. A link to this page will remain on our homepage at Southwest.com.

To our valued Customers,

There is no higher priority to our entire Southwest Family than the Safety of our Customers and Employees. We are in close communication with medical professionals, the Centers for Disease Control (CDC), the World Health Organization (WHO), government agencies, and internal Teams to stay on top of this evolving situation. According to the most recent information from the CDC, for most people, the immediate risk of being exposed to the virus that causes COVID-19 is thought to be low.

We want you to feel confident when traveling with Southwest Airlines. As a result, we have enhanced some of our cleaning procedures in the interest of our Customers’ and Employees’ health and safety.

Aircraft Cleaning: We spend between 6-7 hours cleaning each aircraft every night, and, as of March 4, 2020, we have enhanced our overnight cleaning procedures. Typically, we use an EPA approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin. Now, we are expanding the use of the hospital-grade disinfectant throughout the aircraft, and it will be used in the cabin, on elements in the flight deck, and in the lavatory. This goes beyond the standard CDC guidelines.

Also, we equip each of our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air onboard each plane to remove airborne particles. HEPA filters are also used in hospitals to provide patients with clean air.

To learn more about our enhanced aircraft cleaning procedures, visit our blog for a detailed overview, along with a video and photos of the process.

In addition, I want to take a moment to remind Customers of our flexible policies. These policies have always been in place at Southwest Airlines and provide our Customers peace of mind every day. We never charge Customers a fee to change or cancel (though fare differences might apply) their flights. If your plans change or if you decide to postpone your travel, the funds used to pay for your flight can be applied to future travel as long as you cancel your reservation at least 10 minutes prior to the scheduled departure. The funds are valid for future travel up to one year from the original purchase date and must be used by the individual named on the ticket. Hopefully, these policies provide comfort to all of our Customers that they can book travel on Southwest as normal, and, if the circumstances change in the future, they can alter their plans without the penalty of a fee.

Rest assured, we are monitoring this developing situation closely, staying in regular contact with federal agencies, health organizations, and other experts. We’ve developed a host of resources to keep you informed and updated along the way, including our Travel Advisory on Southwest.com and our Company blog, and we’ll continue to post updates as this situation evolves.

Thank you for your patience and trust in Southwest Airlines. We are prepared to navigate through these challenging circumstances with your safety and confidence in Southwest Airlines at the forefront of everything we do.

We look forward to seeing you onboard soon,

Ryan Green
SVP & Chief Marketing Officer

Frequently Asked Questions

Can I receive a refund if I’ve booked a ticket on Southwest and feel uncomfortable flying?

Nonrefundable tickets (Wanna Get Away fares) not flown on the travel date, but canceled in accordance with Southwest’s No Show Policy, can be applied to future travel up to one year from the original purchase date aside from the below exceptions.

All travel funds must be used by the individual named on the ticket.

However, in recognition of the current travel environment, we are extending the expiration date of some travel funds:

  • Customers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022.
  • Any travel funds created because you cancel a flight between March 1 – September 7, 2020, will expire September 7, 2022.

It can take up to five business days for the new expiration date to appear in your account. It will also take our Technology Team a few days to make these changes.

It’s important to note, while these unused travel funds will be available until September 7, 2022, once the funds are used to make a purchase, the expiration date of the travel funds will then follow our normal ticketing rules and will expire 12 months from the date of purchase.

For example:

  • Your original unused travel funds with confirmation number OLD111 expired on March 19, 2020.
  • These unused travel funds were extended to an expiration date of September 7, 2022.
  • You use some of those funds on August 1, 2020 to book new travel in September under confirmation number NEW111.
  • If for some reason you need to cancel this new flight, your unused travel funds associated with confirmation number NEW111 will be valid for 12 months from the booking date which means they will expire August 1, 2021.
  • Any remaining unused travel funds tied to OLD111 will be available through September 7, 2022.

Refundable tickets not flown on the travel date can also be applied to future travel. More information on Southwest refunds can be found on Southwest.com. We hope these policies continue to give our Customers options and flexibility when planning travel.

If my funds are still active and have not expired, how can I use the funds or be notified of the expiration date extension?

It will take several weeks to implement the expiration extension of unused funds. Once the extension is complete, more information will be provided on how Customers can access and apply their travel funds.

Is there a fee to change my flight to a different date?

Southwest does not charge fees to change or cancel flights, although applicable fare differences may apply.

Will you be extending A-List and A-List Preferred tier status and Companion Pass benefits?

Yes, current Rapid Rewards tier status Members who earned A-List or A-List Preferred status through December 31, 2020 without any type of promotion will have their status extended through December 31, 2021. For Members enrolled in a promotion granting promotional A-List status or challenging a Member to extend promotional A-List status such as Status Match, Tier Challenge, Tier Experience, or a Corporate Status Challenge and who met the flight requirements by the promotion end date, we are extending your current promotional status through December 31, 2021. However, for Members enrolled in any of the above promotions and who to date have not met the flight requirements, we are extending the deadline to meet the promotion’s flight requirements to October 30, 2020.

Current Rapid Rewards Companion Pass holders who earned Companion Pass through December 31, 2020 without any type of promotion will have their benefits extended through June 30, 2021.

Visit the Rapid Rewards® updates page for more on the benefit extensions.

Who will receive the tier, Companion Pass, and flight segment boosts?

All Rapid Rewards Members who opened a Rapid Rewards account by April 1, 2020 are eligible and will automatically receive a 15,000 tier qualifying point (TQPs) boost, a 25,000 Companion Pass qualifying point (CPQPs) boost, and flight segments into their accounts in the coming weeks.

Visit the Rapid Rewards® updates page for more on the boosts.

What enhanced cleaning is Southwest doing?

We spend more than six hours cleaning each aircraft every night, and, as of March 4, 2020, we have enhanced our cleaning procedures. Typically, we use an EPA approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin. We have expanded the use of the hospital-grade disinfectant throughout the aircraft, and now are using it in the cabin, on elements in the flight deck, and in the lavatory.

Additionally, we equip all our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air onboard each plane to remove airborne particles (HEPA filters are also used in hospitals to provide patients with clean air).

We are serving water and a snack mix on flights over 250 miles, when available. Straws are available on request. For all other flights, snack and beverage service is suspended until further notice to limit close interactions.