Help Center | Southwest Airlines

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Popular Topics: <a href="/help/changes-and-cancellations/refund-policy?clk=HELP_CENTER_POPULAR_TOPICS_MOBILE">Refunds</a> | <a href="/help/flying-with-children/lap-child-policy?clk=HELP_CENTER_POPULAR_TOPICS_MOBILE">Lap Child</a> | <a href="/help/day-of-travel/boarding-process?clk=HELP_CENTER_POPULAR_TOPICS_MOBILE">Boarding the Plane</a>
We know that traveling comes with many logistics, and we want to make your Southwest travel experience a seamless one. Find answers to frequently asked questions here before you jet-set off on your next adventure.

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Refunds

Lap Child

Boarding the Plane

EarlyBird Check-In®

Travel Funds

New changes to our policies include flight credits that don’t expire.

Fare Types and Benefits

Checked Baggage

Carryon Baggage

Self-Tagging Baggage

End of Year Tier Qualifying Points

Check your Tier Qualifying Points

Baggage

Booking

Changes and Cancellations

Day of Travel

On the Plane

Flying with Children

Accessible Travel Assistance

Rapid Rewards Program

Other