Accessible Travel Assistance | Southwest Airlines

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If you or someone you know will need disability-related assistance on a Southwest flight, we're here to make sure you have the information you need before you fly. Learn more about our accessible travel assistance policies below.

Accessible Travel Assistance

Learn how we can support your accessible assistance needs.

Customer Rights | Southwest Airlines 

Our policies and procedures are developed in accordance with 14 CFR Part 382, Nondiscrimination on the Basis of Disability in Air Travel. Every airport is staffed with trained Complaints Resolution Officials (CROs) who have received training and are knowledgeable of the regulations ensuring accessible travel for Customers with disabilities. You have the right to request to speak with a CRO, and we will promptly provide a CRO either in person or over the telephone.&nbsp;
14 CFR Part 382, Nondiscrimination on the Basis of Disability in Air Travel&nbsp;
You may obtain a copy of this Part in an accessible format from the Department of Transportation by any of the following means:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1 (800) 778-4838 (voice) or 1-800-455-9880 (TTY)&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">By telephone to the Aviation Consumer Protection Division at (202) 366-2220 (voice) or (202) 366-0511 (TTY)</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96-432, Washington, DC 20590</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">On the <a href="https://www.ecfr.gov/current/title-14/chapter-II/subchapter-D/part-382">U.S. Government Publishing Office website</a>&nbsp;</li>
</ul>
The Bill of Rights consists of the following and can be read in entirety <a href="https://www.transportation.gov/airconsumer/disabilitybillofrights#:~:text=The%20Bill%20of%20Rights%20consists,Right%20to%20Accessible%20Airport%20Facilities." aria-describedby="a11y-message-header--third-party-site" target="_blank" rel="noopener">here</a>:
<ol style="margin-left: 30px;">
<li>The Right to Be Treated with Dignity and Respect.</li>
<li>The Right to Receive Information About Services and Aircraft Capabilities and Limitations.</li>
<li>The Right to Receive Information in an Accessible Format.</li>
<li>The Right to Accessible Airport Facilities.</li>
<li>The Right to Assistance at Airports.</li>
<li>The Right to Assistance on the Aircraft.</li>
<li>The Right to Travel with an Assistive Device or Service Animal.</li>
<li>The Right to Receive Seating Accommodations.</li>
<li>The Right to Accessible Aircraft Features.</li>
<li>The Right to Resolution of a Disability-Related Issue.</li>
</ol>

Your rights

Customer rights

Airport and Boarding Assistance | Southwest Airlines

No, you&rsquo;re not required to provide advance notice of the need for assistance but doing so helps us better prepare to help you. If you need assistance, simply identify yourself to an Employee when you arrive at the airport, at any connection points, and when you arrive at your destination.

Do I need to provide advance notice to receive assistance?

You can notify us of any specific disability-related needs during and after booking in the following ways:&nbsp;
How to give notice when booking a new reservation:&nbsp;
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="47" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">On the Passenger &amp; Payment Info page, click the Special Assistance link.&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="47" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Select relevant options.&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="47" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Scroll down to complete your reservation.&nbsp;</li>
</ul>
How to add notice to an existing reservation:&nbsp;
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="49" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">From any page on Southwest.com&reg;, click the link FLIGHT | HOTEL | CAR | VACATIONS.&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="49" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Under Flight, select Manage Reservations.&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="49" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Input the requested information&mdash;confirmation number, first name, last name&mdash;and click Search.&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="49" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Under the Passenger&rsquo;s name, click the Special Assistance link.&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="49" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Select relevant options.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="49" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Click Update Information.&nbsp;</li>
</ul>
You can also let us know of your additional assistance needs if you book your travel via telephone.&nbsp;

How do I provide advance notice if I need assistance?

We can assist you throughout the airport&mdash;just ask. During busy holiday travel season with longer wait times, we recommend that a friend or family member wait with you until a wheelchair attendant arrives.

How do I get wheelchair assistance at the airport?

Wheelchair assistance is available from the airport curb to or from gates and between gates for connecting flights. Let us know you need help when you arrive at the airport, at any connection points, and when you land.

Where is wheelchair assistance available?

Curbside check-in isn&rsquo;t available at all airports or during all hours of operation. If you don&rsquo;t see an Employee or Skycap at the curb, you can find help inside the airport.

Is curbside check-in assistance available?

Escort assistance for Customers with disabilities is available from the airport curb to or from gates and between gates for connecting flights.

Is escort assistance available?

We welcome suggestions when learning how to best help lift and transfer you and your equipment. A small wheelchair that can fit down the aircraft aisle is available at every gate and will be used if assistance is needed. Each gate is also equipped with a Passenger Transfer Kit (PTK), which contains a slide board and a transfer sling.
If you need a seat with a movable aisle armrest to better facilitate a lift and transfer, the location of movable aisle armrests <a href="/help/day-of-travel/boarding-process" target="_blank" rel="noopener">can be found here</a>.&nbsp;

Boarding (lift/transfer) assistance.

Customers with disabilities who need help boarding can preboard. Tell a Customer Service Agent, then wait in the preboarding area near the gate. When preboarding is announced, let the Agent making boarding announcements know you&rsquo;ll need assistance.

How do I get help boarding the plane?

Preboarding is available if you have specific seating needs to accommodate a disability and/or need assistance in boarding the aircraft or stowing an assistive device. A Customer Service Agent at the ticket counter or the departure gate can help with this accommodation. You&rsquo;ll be asked questions to determine eligibility. If you qualify for preboarding, you&rsquo;ll receive a new boarding pass that will allow you to preboard. The designation serves as notification to our Operations Agent at boarding that you can preboard. Remember that you can&rsquo;t occupy an <a href="https://www.southwest.com/html/customer-service/inflight-experience/emergency-exit.html" target="_blank" rel="noopener">exit seat</a> if you preboard. One travel companion may preboard with you if you need their help either to board or while on the aircraft.&nbsp;
If you simply need a little extra time to board, you may board before Family Boarding, between the &ldquo;A&rdquo; and &ldquo;B&rdquo; groups. We&rsquo;ll give you a new boarding pass with an extra time designation, which notifies our Operations Agent at boarding that you can board before Family Boarding.&nbsp;
If you&rsquo;re preboarding because you need a specific seat, speak with the Operations Agent at boarding after getting your new boarding pass but before preboarding starts.&nbsp;

All about preboarding.

If you need more than one seat to accommodate a disability (e.g., if you have your arm in a cast that extends into the space beside you), you may proactively purchase an additional seat to notify us of your specific seating need. While instructions for booking a second seat online can be found on our <a href="https://www.southwest.com/html/customer-service/extra-seat/index-pol.html" target="_blank" rel="noopener">Customers of Size page</a>, Customers purchasing a second seat to accommodate a disability should use &ldquo;DXS&rdquo; rather than &ldquo;XS&rdquo; with the Customer&rsquo;s middle name. Contact us after you fly for a refund of the cost of the additional seat.&nbsp;
If a Customer with a disability has concerns about the amount of space needed and does not wish to purchase an additional seat, the Customer should speak with the Customer Service Agent at the departure gate. In general, an additional seat can only be purchased for a Customer with a disability if the Customer would otherwise be unable to access our aircraft. Otherwise, as noted in our Contract of Carriage, the purchase of more than one seat for the sole purpose of ensuring additional personal space is prohibited.

Multiple-seat accommodations.

Jet bridges are not available in all the cities where we fly. If you&rsquo;re traveling to, from, or through the following locations, you may be required to board and deplane using stairs:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Aruba (AUA)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Belize City (BZE)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Burbank (BUR)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Cabo/Los Cabos (SJD)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Cancun (CUN)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Grand Cayman (GCM)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Steamboat Springs (Hayden), CO (HDN)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Havana (HAV)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Honolulu (HNL)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Kona (KOA)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Liberia (LIR)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Long Beach (LGB)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Los Angeles (LAX) for flights arriving from international locations</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Montrose (Telluride), CO (MTJ)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Puerto Vallarta (PVR)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Punta Cana (PUJ)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">San Jose (SJO)</li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Seattle (SEA) for flights with their final stop in Seattle and occasionally when all gates are full in the event of irregular operations&nbsp;</li>
</ul>
In most of these locations, a mechanical lift is available to assist those with difficulty climbing stairs. However, on some occasions, due to weather, lift availability in international locations, or other conditions that may exist, you may be carried in a chair up the stairs by trained ground personnel.&nbsp;
In these locations, you may be required to travel between the terminal and the aircraft onboard buses:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="45" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Aruba (AUA)&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="45" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Cabo/Los Cabos (SJD)&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="45" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Cancun (CUN)</li>
<li data-leveltext="" data-font="Symbol" data-listid="45" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Havana (HAV)</li>
<li data-leveltext="" data-font="Symbol" data-listid="45" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Puerto Vallarta (PVR)</li>
<li data-leveltext="" data-font="Symbol" data-listid="45" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Punta Cana (PUJ)</li>
<li data-leveltext="" data-font="Symbol" data-listid="45" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">San Jose (SJO)&nbsp;</li>
</ul>
Buses will be used between the terminal to aircraft, where you&rsquo;ll board via air stairs. You will board the bus at ground-level and be dropped off at the base of the air stairs.&nbsp;

Where is level-entry boarding not available?

Airport and boarding assistance

Allergies | Southwest Airlines

We don&rsquo;t serve peanuts on our flights. Instead, depending on flight length, we offer pretzels and a few other complimentary snacks. However, many of the snacks we serve may be packaged in the same facility as peanuts, so we can&rsquo;t guarantee that they don&rsquo;t contain peanut particles or oil. We also can&rsquo;t prevent others from bringing peanuts or peanut products onboard and can&rsquo;t guarantee that peanut remnants won&rsquo;t be on the plane floor, seats, or tray tables.&nbsp;

Peanut allergies

If you have food allergies and intolerances, we encourage you to read the labels of all snacks before consuming. Since we can&rsquo;t provide snacks that will accommodate all preferences and dietary needs, consider bringing your own snacks with you.

Other food allergies

If you have a severe allergy to an animal onboard, let us know at the departure gate. We&rsquo;ll help you find a seat as far away from the animal as possible.&nbsp;&nbsp;
Please remember that we&rsquo;re required by law to transport trained service animals accompanying Customers with disabilities. Trained service animals aren&rsquo;t required to be transported in animal carriers, and we can&rsquo;t require that a Customer provide advance notice of a trained service animal joining a flight. This means we can't give advance notice if any animals will be traveling on a particular flight.

Animal allergies

We can&rsquo;t guarantee an environment free of allergens (e.g., perfumes, lotions, cleaning solutions, latex, air fresheners, etc.) on the plane or within the airport terminal.

Other allergens

Allergies

Blindness Or Low Vision | Southwest Airlines

When booking a new reservation, you can indicate that you are blind or have low vision.
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="4" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">On the Passenger &amp; Payment Info page, click the Special Assistance link.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="4" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Select relevant options.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="4" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Scroll down to complete your reservation.&nbsp;</li>
</ul>
If your reservation has already been created, you can add this info to it:&nbsp;
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="3" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">From any page on Southwest.com&reg;, click the link FLIGHT | HOTEL | CAR | VACATIONS.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="3" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Under Flight, select Manage Reservations.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="3" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Input the requested information&mdash;confirmation number, first name, last name&mdash;and click Search.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="3" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Under the Passenger&rsquo;s name, click the Special Assistance link.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="3" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Select relevant options.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="3" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Click Update Information.&nbsp;</li>
</ul>

Indicating you are blind or have low vision on your reservation.

If you&rsquo;re blind or have low vision and need assistance at the airport and/or during your flight, identify yourself and the type of assistance you need during your day of travel:&nbsp;
<ul>
<li>When you arrive at the airport</li>
<li>At your departure gate</li>
<li>Onboard the plane</li>
<li>At any connection points</li>
<li>At your destination</li>
</ul>
When you identify yourself and your needs to our Gate Agent and Flight Crew, we can be sure to establish communication with you. This will help us provide prompt access to the same information provided to others in the gate area and onboard (e.g., boarding and baggage claim information, schedule changes, flight safety information, etc.).&nbsp;

Assistance for Customers who are blind or have low vision at the airport and during travel. 

Customers who are blind or have low vision

Cognitive and Developmental Disabilities | Southwest Airlines

How to give notice when booking a new reservation:&nbsp;
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="9" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">On the Passenger &amp; Payment Info page, click the Special Assistance link.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="9" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Select relevant options.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="9" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Scroll down to complete your reservation.&nbsp;</li>
</ul>
How to add notice to an existing reservation:&nbsp;
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="10" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">From any page on Southwest.com&reg;, click the link FLIGHT | HOTEL | CAR | VACATIONS.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="10" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Under Flight, select Manage Reservations.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="10" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Input the requested information&mdash;confirmation number, first name, last name&mdash;and click Search.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="10" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Under the Passenger&rsquo;s name, click the Special Assistance link.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="10" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Select relevant options.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="10" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Click Update Information.&nbsp;</li>
</ul>
You can also let us know of your additional assistance needs if you book your travel via telephone.&nbsp;

Requesting assistance for those with cognitive and developmental disabilities when making a reservation. 

If you or a loved one needs additional assistance at the airport, please let an Employee or Skycap know as soon as you arrive. Keep in mind that the Customer requiring assistance will need to self-identify at all points of travel (upon arrival to the airport, onboard the aircraft, during any connections, and upon arrival at their destination).&nbsp;&nbsp;
When considering air travel, consider the possibility of flight delays, diversions, or any other flight irregularities. Have a plan of action for any health, sensory, dietary, or other needs in case a flight does not depart or arrive as scheduled.&nbsp;

Assistance at the airport.

The following assistance will be provided upon request:&nbsp;
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="2" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">We'll introduce you to our Flight Attendant and explain your needs.&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="2" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">We&rsquo;ll explain that you need to deplane at your destination or you need to remain onboard at an intermediate city.&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="2" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">We&rsquo;ll help get you from your arrival gate to your departure gate if your itinerary has a connection. You'll need to identify that you requested assistance when you arrive at your connection airport.&nbsp;&nbsp;</li>
</ul>
Although we&rsquo;ll aid any Customer with a disability, we will not provide a personal escort to remain with the Customer for the duration of the irregularity. If a Customer requires personal or continuous assistance, they should travel with an attendant.
One more note: following our Crew Members' instructions helps protect you and others.&nbsp;&nbsp;

Assistance for those with cognitive and developmental disabilities.

We don&rsquo;t provide these services to our Passengers:&nbsp;
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="3" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Custodial care or someone to stay with the Customer on the aircraft or in the gate area prior to departure or during a layover.&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="3" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">An escort to a specific party or to check said party's identification.&nbsp;</li>
</ul>

Assistance we don’t provide.

We're happy to assist anyone with a disability, but we can&rsquo;t provide a personal escort. If you or a loved one meet any of the following criteria, federal regulations require a Safety Attendant:&nbsp;
<ol>
<li data-leveltext="%1." data-font="Calibri" data-listid="8" data-list-defn-props="{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">When the passenger, because of a mental disability so severe, is unable to comprehend or respond to safety related instructions.&nbsp;</li>
<li>When the passenger has both a severe hearing and vision impairment and is unable to establish a means of communication with Southwest personnel sufficient to receive the safety briefing.&nbsp;</li>
<li data-leveltext="%1." data-font="Calibri" data-listid="8" data-list-defn-props="{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">When the passenger has a mobility impairment so severe that the passenger is unable to physically assist in his/her own evacuation during an emergency.&nbsp;</li>
</ol>

When is it required for someone with cognitive disabilities to travel with a safety assistant?

Customers with cognitive and developmental disabilities

Deaf or Hard of Hearing | Southwest Airlines

When booking a new reservation, you can indicate that you are deaf or hard of hearing.&nbsp;&nbsp;
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="2" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">On the Passenger &amp; Payment Info page, click the Special Assistance link.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="2" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Select relevant options.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="2" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Scroll down to complete your reservation.&nbsp;</li>
</ul>
If your reservation has already been created, you can add this info to it:&nbsp;
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="5" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">From any page on Southwest.com&reg;, click the link FLIGHT | HOTEL | CAR | VACATIONS.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="5" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Under Flight, select Manage Reservations.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="5" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Input the requested information&mdash;confirmation number, first name, last name&mdash;and click Search.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="5" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Under the Passenger&rsquo;s name, click the Special Assistance link.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="5" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Select relevant options.</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="5" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Click Update Information.&nbsp;</li>
</ul>
You can also contact Southwest&reg; via our Teletypewriter (TTY) number, 1 (800) 533-1305.&nbsp;&nbsp;

Indicating you are deaf or hard of hearing on your reservation.

If you&rsquo;re deaf or hard of hearing and need assistance at the airport and/or during your flight, identify yourself and the type of assistance you need during your day of travel:&nbsp;
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="3" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">When you arrive at the airport&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="3" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">At your departure gate&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="3" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Onboard the plane&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="3" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">At any connection points</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="3" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">At your destination&nbsp;</li>
</ul>
When you identify yourself and your needs to our Gate Agent and Flight Crew, we can be sure to establish communication with you. This will help us provide prompt access to the same information provided to others in the gate area and onboard (e.g., boarding and baggage claim information, schedule changes, flight safety information, etc.).

Assistance for Customers who are deaf or hard of hearing at the airport and during travel. 

Customers who are deaf or hard of hearing

Flying with Oxygen | Southwest Airlines

Yes, you can fly with us if you need supplemental oxygen from an approved personal portable oxygen concentrator (POC). If you need a constant supply of compressed or liquid medical oxygen, we&rsquo;re unfortunately unable to accommodate you onboard.

Can I fly if I use oxygen? 

No, we&rsquo;re not equipped to transport or provide medical oxygen or other hazardous materials and/or contained gas as a carryon, cargo, or checked baggage.&nbsp;&nbsp;
Compressed air cylinders may be transported (either checked or as carryon) if the cylinders are completely empty. You must remove the valve stem to transport a compressed air cylinder.&nbsp;&nbsp;
Liquid oxygen cannot be carried onboard. If a liquid oxygen unit is empty (and contains a gauge or color indicator verifying the unit is empty), then the unit can be transported, as long as the valve remains open.&nbsp;
If there is a question as to a Customer's ability to complete travel without the use of medical oxygen, we may request current documentation from a licensed physician to verify that the Customer can complete the flight safely and without the use of medical oxygen.&nbsp;

Can I have medical oxygen in my carryon or checked baggage?

Conditions that must be met in order to use an approved POC during flight:&nbsp;
<ul style="font-weight: 400;">
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">The POC may only be used in its battery-operated mode. We don&rsquo;t have electrical outlets onboard the plane for commercial product use.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">You must have a sufficient number of fully charged batteries to cover no less than 150% of the expected maximum flight duration, which is based on the scheduled flight time and factors such as weather conditions, traffic delays, and any other conditions that may delay travel. We recommend carrying at least one extra battery. Extra batteries must be packaged for carryon in a manner to prevent short circuit. Battery terminals must either be recessed or packaged to prevent contact with metal objects, including terminals of other batteries. Extra batteries must be carried on and cannot be inside of checked luggage.&nbsp;</li>
</ul>
You may transport a POC that has not been approved for use inflight but you can&rsquo;t use the device onboard. Although not required, we encourage you to bring documentation specifying that you will not need the device inflight. If a Passenger is not planning on using a POC during the flight but our Employees have reason to believe that oxygen may be required to complete travel, we may ask for additional medical documentation.

Flying with portable oxygen concentrators (POCs).

POCs intended for use during flight must be labeled on the exterior of the device containing the following certification statement in red lettering, &ldquo;The manufacturer of this POC has determined this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board aircraft.&rdquo; Additionally, the following POC models are approved for use during flight with or without a label:
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">AirSep Focus&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Inogen One G3&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Precision Medical EasyPulse&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">AirSep FreeStyle&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Inova Labs LifeChoice</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Respironics EverGo</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">AirSep LifeStyle</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Inova Labs LifeChoice Activox</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Respironics SimplyGo</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">AirSep FreeStyle 5</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">International Biophysics LifeChoice</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">SeQual Eclipse</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Delphi RS-00400</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Invacare SOLO2</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">SeQual eQuinox Oxygen System (model 4000)</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">DeVilbiss Healthcare iGo</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Invacare XPO2</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">SeQual Oxywell Oxygen System (model 4000)</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Inogen One</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Oxlife Independence Oxygen Concentrator</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">SeQual SAROS</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Inogen One G2</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Oxus RS-00400</li>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">VBOX Trooper Oxygen Concentrator&nbsp;</li>
</ul>
 These models are approved for use with either the current or former manufacturers&rsquo; name.

FAA-accepted portable oxygen concentrators.

Here's how you can tell us in advance if you&rsquo;ll be traveling with a POC:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">How to add a POC when booking:
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">On desktop: Go to the Special Assistance link on the "Passenger &amp; Payment Info" screen.</li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">On mobile: Go to the Special Assistance link on the "Passenger" screen.</li>
</ul>
</li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">How to add a POC to an existing booking:
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">On desktop: Manage your reservation and select &ldquo;Special Assistance&rdquo; under the Passenger name.</li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">On mobile: Manage your reservation and select the edit pencil icon next to the Passenger name. Then select "Special Assistance."&nbsp;</li>
</ul>
</li>
</ul>
If booking through a travel agent, please call 1-800-I-FLY-SWA after the reservation is made.&nbsp;
Note: Anyone who requires a constant supply of compressed or liquid medical oxygen cannot travel on Southwest.&nbsp;

Making a reservation with a portable oxygen concentrator.

If you're using an approved POC you must check with a Customer Service Agent and have your device verified. To do so, you should arrive at the departure gate no less than 45 minutes before departure. If you wish to preboard, see a Customer Service Agent prior to the start of boarding.&nbsp;
Before boarding each flight, the Southwest Airlines Operations Agent will verify the POC model, phases of flight (taxi, takeoff, cruise, landing) during which the Customer intends to use the device, and number and packaging of batteries.&nbsp;
We strongly suggest that Customers using POCs in the aircraft preboard. Customers should request preboarding from a Customer Service Agent at the ticket counter or departure gate prior to the start of boarding. Note: If you don't make yourself available for preboarding to secure an aircraft seat that meets FAA safety requirements you may be denied boarding or rebooked on an alternate flight to your destination in order to be seated appropriately. While we make every attempt to accommodate you if you use a POC and you don't wish to preboard, we won't delay the aircraft.&nbsp;&nbsp;

Portable oxygen concentrators at the airport.

In accordance with Federal Aviation Administration (FAA) Safety Regulations, if you're using an approved POC you must be seated closer to the window than anyone else in your row. In many situations, if you're using an approved POC you must be seated in a window seat to comply with the Safety Regulations. Consistent with federal safety regulations, a POC that will be used inflight must be able to fit completely under a seat in a space that is 16.25&rdquo; (L) x 13.5&rdquo; (W) x 8&rdquo; (H)*. Some POCs must be positioned on the side in order to fit underneath our aircraft seats.&nbsp;
Approved POCs that will be used during any phase of flight should be stowed completely underneath the seat in front of the Customer using the POC. As a result, most Customers using POCs may not be seated in the first row (bulkhead). Pursuant to FAA Safety Regulations, a Customer using a POC may not occupy an emergency exit seat.&nbsp;
No maximum weight applies to POCs except in the following situations:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Any abnormally heavy item that appears to exceed the structural limitations of a designated carryon stowage area must be checked and carried in the cargo hold.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">POCs that are not being used inflight that are placed in an overhead bin should not exceed the maximum placarded overhead bin weight limits.&nbsp;</li>
</ul>

Portable oxygen concentrators onboard the aircraft.

<ul style="font-weight: 400;">
<li data-leveltext="&bull;" data-font="Calibri" data-listid="7" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><a href="https://aeromedic.com/" target="_blank" rel="noopener">Advanced Aeromedical, Inc</a>. (800) 346-3556. Ask about the Southwest discount and frequent rental program.&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="7" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><a href="http://www.traveloxygen.com/" target="_blank" rel="noopener">Liberty Medical</a> (800) 375-6060. 27 years of oxygen experience. Ask about the Southwest Discount.&nbsp;</li>
</ul>

Vendors that rent some or all of the above approved POCs.

<ul style="font-weight: 400;">
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Oxygen travel professionals.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Worldwide ICU Air Ambulance Services.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Immediate dispatch of equipment. Same-day service where available.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">Oxygen To Go (866) 692-0040. Ask about the Southwest discount. Oxygen To Go agents and physicians are available at any time of day, every day of the year.&nbsp;</li>
</ul>

Short-term rentals of all FAA-approved portable oxygen concentrators.

Flying with oxygen

Flying with Service Animals | Southwest Airlines

A fully trained service animal is individually trained to perform tasks or work for a person with a physical and/or mental disability. Dogs are the only trained service animals we accept onboard.

What is a trained service animal?

Customers can notify us in advance if they will be traveling with a trained service animal. When booking a new reservation:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">On the Passenger &amp; Payment Info page, click the Special Assistance link.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Select relevant options.</li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Scroll down to complete your reservation.&nbsp;</li>
</ul>
If a reservation has already been created, you can add your trained service animal information following these steps:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="36" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">From any page on Southwest.com&reg;, click FLIGHT | HOTEL | CAR | VACATIONS.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="36" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Under Flight, select <a href="https://www.southwest.com/air/manage-reservation/">Manage Reservations</a>.</li>
<li data-leveltext="" data-font="Symbol" data-listid="36" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Input the requested information&mdash;confirmation number, first name, last name&mdash;and click Search.</li>
<li data-leveltext="" data-font="Symbol" data-listid="36" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Under the Passenger&rsquo;s name, click the Special Assistance link.</li>
<li data-leveltext="" data-font="Symbol" data-listid="36" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Select relevant options.</li>
<li data-leveltext="" data-font="Symbol" data-listid="36" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Click Update Information.&nbsp;</li>
</ul>

Booking a reservation with a trained service animal

Present a completed <a href="https://www.southwest.com/assets/pdfs/customer_service/Service-Animal-Form-2105.pdf" target="_blank" rel="noopener">Department of Transportation Service Animal Air Transportation form</a> at the ticket counter or gate on your day of travel. It should be dated on or after the date you purchased your ticket. If it&rsquo;s incomplete or missing, the animal may be denied transport. A service animal vest, harness, ID card, or registration will not be accepted in place of the form as the sole indication an animal is a trained service animal.&nbsp;
If an animal does not meet the qualifications to travel as a trained service animal (e.g., if it&rsquo;s a therapy animal), it may qualify to travel as a pet for a fee. See our <a href="https://www.southwest.com/help/additional-travel-accommodations/pet-policy" target="_blank" rel="noopener">Pet Policy</a> for details.&nbsp;
You&rsquo;re responsible for researching and complying with the animal travel and acceptance laws, requirements, and/or procedures of each location on your itinerary. See more information for travel to/from <a href="https://www.southwest.com/faq/hawaii-travel" target="_blank" rel="noopener">Hawaii</a>, <a href="https://www.aphis.usda.gov/aphis/ourfocus/animalhealth/animal-and-animal-product-import-information/sa_entry_requirements/sa_state_require/ct_puerto_rico_entry_req" target="_blank" rel="noopener">Puerto Rico</a>, or <a href="https://www.southwest.com/html/customer-service/traveling-with-animals/index-pol.html#intl-assist-support-animals" target="_blank" rel="noopener">international locations</a>.&nbsp;

Documentation requirements for trained service animals

If you&rsquo;re traveling with a trained service animal, you must check in with a Ticket Counter or Gate Agent and present the required form. To accept an animal as a trained service animal, airlines must determine both that the Customer seeking travel is an individual with a disability and that the animal is trained to perform a task(s) or work related to the disability.&nbsp;
Our Employees may ask fact-finding questions to determine whether an animal is a trained service animal or eligible to be accepted as a pet. For example, we may ask whether the animal is required to accompany you because of a disability and what work or task the animal has been trained to perform. You may be asked about the nature of the animal at different points throughout the journey.&nbsp;

At the airport

Service animals must be harnessed, leashed, or otherwise tethered to you at all times. They must also be well-groomed, free from odors, etc., and trained to behave and must stay under your control. An animal that poses a direct threat to the health or safety of others, disrupts cabin service, or engages in disruptive behavior will be denied boarding. Disruptive behavior includes (but is not limited to):&nbsp;
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="60" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Excessive whining or barking&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="60" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Growling, biting, lunging, scratching</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="60" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Urinating or defecating in the cabin or gate area&nbsp;</li>
</ul>

Safety and security considerations when traveling with a trained service animal 

In accordance with federal safety regulations, you must follow these rules when traveling with a trained service animal:&nbsp;
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="62" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">You can&rsquo;t sit in an <a href="https://southwest.com/help/day-of-travel/emergency-exit-seating-requirements" target="_blank" rel="noopener">emergency exit seat</a>.&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="62" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">If using a carrier, it must be stowed under the seat in front of you for taxi, takeoff, and landing.&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="62" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">An animal no larger than a child under the age of two may sit on your lap, otherwise it must be positioned on the plane floor.&nbsp;</li>
</ul>
Animals must not:&nbsp;
<ul>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="61" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Block any exits or exit paths&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="61" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Extend into the aircraft aisle&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="61" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Occupy an aircraft seat&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="61" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Occupy a tray table&nbsp;</li>
<li data-leveltext="&bull;" data-font="Calibri" data-listid="61" data-list-defn-props="{&quot;335551671&quot;:5,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Calibri&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&bull;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Encroach upon a neighboring seat&nbsp;</li>
</ul>

Flying with your trained service animal 

Service animal relief areas are available at each of the locations we serve. Just ask&mdash;we&rsquo;ll show you the way.

Service animal relief areas

We accept fully trained law enforcement dogs and search-and-rescue dogs for transportation, without charge, when accompanied by their respective handlers on official business. If you are traveling with a law enforcement or search-and-rescue dog, you must present a letter of mission and a copy of the animal&rsquo;s certification to a Southwest Customer Service Agent at the airport.
In accordance with federal safety regulations, the dog(s) must be positioned so as not to obstruct Customers&rsquo; exit in the unlikely event of an emergency. Law enforcement and search-and-rescue dogs may not occupy a seat or sit in an emergency exit row.&nbsp;

Flying with law enforcement or search-and-rescue dogs

Flying with trained service animals

Non-Passenger Escort | Southwest Airlines 

According to the Transportation Security Administration (TSA), everyone passing through security checkpoints must have a boarding pass, security document, or another type of authorization from the airline. As such, we offer non-passenger escort (NPE) passes to people who are accompanying or meeting a Passenger with a disability to or at the Customer's gate.

What is a non-passenger escort (NPE) pass? 

NPE authorization can be requested from a uniformed Employee at our ticket counter or Skycap podium.&nbsp;
Let the Employee know you need to accompany or meet a Passenger with a disability to or at the gate. You'll need to show a photo ID and share the Customer's itinerary you're helping. We recommend reviewing our <a href="https://www.southwest.com/html/air/airport-information.html" target="_blank" rel="noopener">Airport Information page</a> to know when to arrive at the terminal so you have plenty of time to park, wait in line for a NPE pass, go through Security, and get to the gate.&nbsp;
Note: The TSA, not the airlines, is responsible for security checkpoints. If the flight arrival occurs after security checkpoint has closed for the evening, then we will not be able to provide a NPE pass.&nbsp;

How do I get NPE authorization?

Yes, a family member or friend can get a Non-Passenger Escort (NPE) pass to accompany anyone with a disability. NPE passes allow the loved one to assist to the gate or after landing. To get an NPE pass, please show a government-issued ID at the ticket counter.&nbsp;&nbsp;&nbsp;
Even if you don't need an NPE, we still recommend that a loved one stays with until wheelchair assistance arrives.&nbsp;&nbsp;

Can a family member escort a person with a disability? 

Non-passenger escort

Flying with Medication | Southwest Airlines

Yes, we strongly suggest that you bring all your medication onboard in your carryon or personal item. If your carryon must be checked because of space constraints, remove your medication and keep it with you. Please note that planes aren&rsquo;t equipped for the storage of refrigerated medications, so plan accordingly.&nbsp;
If you have questions or concerns about transporting medication or medical supplies through a security checkpoint, explore the Transportation Security Administration (TSA) security screening procedures on the <a href="https://www.tsa.gov/travel/special-procedures" target="_blank" rel="noopener">TSA website</a>.&nbsp;

Can I travel with medication?

Needles and syringes used to inject medications are allowed past the security checkpoint if they're packed with the medication for which they&rsquo;re needed. Please alert a Flight Attendant if you use a needle or syringe while onboard so we can provide a disposal container.

Can I travel with needles or syringes?

Medications needed for a disability do not count toward bag limits if they&rsquo;re packed separately from other personal items. If you opt to check assistive devices in your luggage, inform the Customer Service Agent or Skycap (upon check-in) that such items are contained inside the checked bag.

Do medications and assistive devices count toward bag limits?

All planes are equipped with a first-aid kit, which contains common over-the-counter (OTC) medications. Our Flight Attendants will offer OTC medication to you if the need arises.&nbsp;&nbsp;

Is there a first-aid kit onboard?

No, Flight Attendants will not physically administer medication&mdash;whether from the first-aid kit or that you bring with you. If this type of care is needed during the flight, consider traveling with a ticketed attendant.