Q: Are Southwest LUV Vouchers® flight credits?

No. A Southwest LUV Voucher is issued by Southwest ® and can be applied toward a future flight. However, Southwest LUV Vouchers have an expiration date by which travel must be booked and flown. Additionally, Southwest LUV Vouchers cannot be applied toward government-imposed charges and fees.

Question 1

What are flight credits?

Accepted Answer

A flight credit is a credit from either a canceled flight or a downgrade in fare that can be used to buy a future flight.

Question 2

Will my flight credit expire?

Accepted Answer

Flight credits don’t expire.

Question 3

Are Southwest LUV Vouchers® flight credits?

Accepted Answer

No. A Southwest LUV Voucher is issued by Southwest^® and can be applied toward a future flight. However, Southwest LUV Vouchers have an expiration date by which travel must be booked and flown. Additionally, Southwest LUV Vouchers cannot be applied toward government-imposed charges and fees.

Question 4

How can I access my flight credit and check the balance?

Accepted Answer

To view your available flight credits associated with your Rapid Rewards^® account, log in to your account, and select “My Account” from the menu options at the top of the page (for desktop) or scroll down to “My Travel Funds” at the bottom of the page (for mobile and the Southwest app). Next, select “Payment” from the menu options within your account. Any available flight credits associated with your name and account number should be listed.

If you need to look up flight credits that are not associated with a Rapid Rewards account, you can use the Check Travel Funds page.

Please Note: All confirmation numbers consist of a unique six-digit code and do not include the number 0 (zero) or the number 1 (one).

Question 5

How can I locate the confirmation number associated with my flight credit?

Accepted Answer

To locate the confirmation number for any flight credits associated with your Rapid Rewards account, log in to your account, and for desktop, select “My Account” from the menu options at the top of the page or for mobile and the Southwest app, scroll down to “My Travel Funds” at the bottom of the page. Next, select “Payment” from the menu options within your account. Any available flight credits associated with your name and account number will be listed.

To locate the confirmation number for any flight credits that are not associated with a Rapid Rewards account,

Search your inbox for emails from southwestairlines@ifly.southwest.com
Look for an email with a subject indicating a reservation has been changed or canceled.
Check the body of the email under “Payment” to determine if a flight credit was created.
The confirmation number associated with any flight credit associated with the reservation is in the subject line of the email and in the body of the email in green font.

Question 6

Why are my flight credits not displayed in My Account?

Accepted Answer

You may not have included your Rapid Rewards number when booking, changing, or canceling the flight. If this is the case, use your six-digit confirmation number to check your flight credits on the Payment screen in your account. Once you access your flight credit via the “Flight credit lookup” tab, you can click on the “Add to My Account” link, and your flight credit will be saved to your account.
They’re not in your name. Flight credits associated with another Passenger will not display in your account.

Question 7

How do I book a flight with a flight credit?

Accepted Answer

When booking a flight, you’ll see an option to apply a flight credit on the payment screen and can do so by entering the confirmation number associated with the flight credit. Each Passenger can use a total of three forms of payment per booking, and each flight credit counts as a form of payment.

Question 8

What's Southwest's No-Show Policy?

Accepted Answer

If you don't cancel your reservation at least 10 minutes before the flight's original scheduled departure time, the value of Business Select or Anytime tickets will be refunded in the form of a Transferable Flight Credit™. Any Wanna Get Away® or Wanna Get Away Plus® funds will be forfeited.

Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away® or Wanna Get Away Plus™ reward travel reservations (booked with points): If you do not cancel your reservation at least 10 minutes before the flight’s original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your reward travel reservation.

For Anytime or Business Select® reward travel reservations: the points used for booking will be redeposited to the purchaser's Rapid Rewards® account, and any taxes and fees associated with the reward travel reservation will be converted into a Transferable Flight Credit™ for future use.

Question 9

Can someone else use my flight credit?

Accepted Answer

Business Select, Anytime, and Wanna Get Away Plus fares are eligible for a Transferable Flight Credit. Transferable Flight Credit allows you to transfer your flight credit to someone else. Both must be Rapid Rewards Members and only one transfer is permitted. For bookings made through a Southwest® Business channel, there is a limitation to transfer only between employees within the organization. Wanna Get Away fares receive a flight credit, which cannot be transferred to someone else.