Question 1

What is changing with Transferable Flight Credits?

Accepted Answer

Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. No action is required on your part! If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use.

It will take us some time to update our systems with this new policy. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. Please pardon our dust while we make this change!

Question 2

What is a Transferable Flight Credit?

Accepted Answer

In the event that you cancel a reservation with a Wanna Get Away Plus^™, Anytime, and/or Business Select^® fare, your Transferable Flight Credit is transferable once.

Watch the video below to see how Transferable Flight Credit works.

Still have questions? Read more about Transferable Flight Credit.

Question 3

Does a Transferable Flight Credit expire?

Accepted Answer

Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use.

Question 4

Who can I transfer my Transferable Flight Credit to?

Accepted Answer

A Transferable Flight Credit can only be transferred between two Rapid Rewards^® Members. See more benefits of being a Rapid Rewards Member.

Question 5

How do I know if I have a Transferable Flight Credit?

Accepted Answer

To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com^®. Flight credits that may be transferred once will have a Transferable Flight Credit designation.

Question 6

How do I transfer a Transferable Flight Credit to another passenger?

Accepted Answer

Click ‘Transfer to someone else’ while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer.

Question 7

How do I add my Rapid Rewards number to my Transferable Flight Credit?

Accepted Answer

Log in to your Rapid Rewards account and click on the Payment tab. Click ‘flight credit lookup’ to find the flight credit. Then click the link to ‘Add to My Account’ on your flight credit.

Question 8

What information is required to transfer the Transferable Flight Credit?

Accepted Answer

You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to.

Question 9

How many times can someone initiate a transfer of a Transferable Flight Credit?

Accepted Answer

Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed.

Question 10

Do I have to transfer the entire Transferable Flight Credit?

Accepted Answer

Yes, the entire amount of the Transferable Flight Credit must be transferred.

Question 11

Can the Transferable Flight Credit be split among multiple people?

Accepted Answer

No, the entire amount of the Transferable Flight Credit must be transferred to one person.

Question 12

Am I transferring the ticket with the same itinerary to someone else?

Accepted Answer

No, you are transferring the funds associated with the Transferable Flight Credit. The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference.

Question 13

Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credit’s value?

Accepted Answer

Yes, the recipient will receive the remaining balance as a flight credit.

Question 14

What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus fare?

Accepted Answer

If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket.

Question 15

Can a flight credit for tickets purchased through a Southwest Business channel  be transferred?

Accepted Answer

Yes, with a few specific rules for each channel:

SWABIZ^® Transferable Flight Credits can be transferred on Southwest.com and, swabiz.com. The transfers must be to other employees within the organization
SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization.
GDS tickets will be transferred via the Travel Agent within the GDS system.

Question 16

If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit?

Accepted Answer

Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit.

Question 17

Which fares include the Transferable Flight Credit benefit?

Accepted Answer

Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight.

Question 18

Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit?

Accepted Answer

If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchaser’s account. If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees.

Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away^® or Wanna Get Away Plus™ award travel reservations: if you do not cancel your reservation at least 10 minutes before the flight’s original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation.

For Anytime or Business Select^® award travel reservation: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards^® account, and any taxes and fees associated with the award travel reservation will be converted into a flight credit for future use.

Question 19

Why don’t I see my Transferable Flight Credit in My Account?

Accepted Answer

There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022.

Question 20

What happens if I do not have a Rapid Rewards account?

Accepted Answer

Go to Southwest.com and sign up to be a Member of our Rapid Rewards program.

Click here to begin. Sign up for Rapid Rewards today.

Question 21

What if I don’t know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to?

Accepted Answer

Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account.

Question 22

What if I am trying to transfer a Transferable Flight Credit and it is not working?

Accepted Answer

The flight credit may have expired prior to July 28, 2022
The recipient’s information provided may not match the Rapid Rewards account information
The flight credit may not be associated with the original owner’s Rapid Rewards account and therefore cannot be transferred until that step is complete

Question 23

How will I know if my transfer was successful?

Accepted Answer

Both you and the recipient will receive a confirmation email.

Transferable Flight Credit™