Question 1

What entertainment and connectivity does Southwest® offer?

Accepted Answer

Our Inflight Entertainment Portal features a flight tracker¹, texting², movies, TV series on demand, and live TV³—all for free! Or purchase internet for $8 per device from takeoff to landing (free for our A-List Preferred Members and Business Select Customers).⁴

¹ Where available. Available only on WiFi-enabled aircraft. Limited-time offer.
² Texting only allows access to iMessage and WhatsApp (which must be downloaded and activated before connecting to SouthwestWiFi).
³ Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of flight.
⁴ Internet access for $8 per device from takeoff to landing. Price is subject to change. May not be available for the full duration of flight. In order to provide a top-notch Internet experience, we prohibit access to certain high-bandwidth applications and websites. We also prohibit access to certain obscene or offensive content.

Question 2

Are there seatback screens? Do you provide a device if I don’t have one?

Accepted Answer

We do not have seatback screens or devices for rent.

Question 3

What about headphones?

Accepted Answer

We do not sell headphones onboard. Headphones are required whenever a Customer is listening to any audio.

Question 4

Will I be able to recharge my device onboard?

Accepted Answer

We are excited to bring in-seat power to our aircraft beginning this year. Once installed, aircraft will feature USB-A and USB-C ports on each seat back. Be sure to charge your device before boarding while we work to bring this functionality to our fleet.

Question 5

Is connectivity available on international flights?

Accepted Answer

Internet coverage and some services may not be available for the full duration of your flight to or from our international destinations. We’ll let you know if or when we may temporarily pause service.

Question 6

What devices can I use?

Accepted Answer

Most popular phones, tablets, and notebooks are compatible with our Inflight Entertainment Portal.

Question 7

Will content be filtered if I purchase $8 Internet?

Accepted Answer

To provide the best experience, we block access to certain high-bandwidth applications, websites, and video conferencing services. In consideration of the public environment onboard, we also block potentially offensive content.

Question 8

Is closed captioning available?

Accepted Answer

Closed captions are available on most of our offerings. Check for the “CC” logo located in the information tray on our Movie and TV Series offerings to ensure that it is available for the video you have selected. Our Live TV offering provides closed captions when they are made available by the provider.

Question 9

How do I access Inflight Entertainment and Internet options?

Accepted Answer

Put your device in Airplane Mode with WiFi turned on.
Connect to the "SouthwestWiFi" network.
Follow the on-screen prompts in the pop-up or open your browser and go to www.southwestwifi.com.

Question 10

How do I access Free Internet benefits?

Accepted Answer

Our A-List Preferred Members and Business Select Customers have access to Free Internet. From the menu in the Portal, select "A-List Preferred & Business Select" to authorize your device using either your Rapid Rewards information or flight confirmation number.

Free Internet may be authorized by A-List Preferred Members and Business Select Customers on up to three devices per flight on their day of travel. A-List Preferred Members who purchase a Business Select Fare may authorize up to six devices per flight on their day of travel.

Question 11

When can I use it?

Accepted Answer

You can use approved WiFi-enabled devices gate-to-gate, once onboard the aircraft. Please make sure your device is switched to "airplane mode" with "WiFi" turned on once the aircraft doors are closed. Connectivity is available for taxi, takeoff, and landing.

Internet connectivity may not be available for the full duration of flights to/from select international destinations.

Question 12

What if I’m having trouble connecting to Southwest Inflight Internet or watching content?

Accepted Answer

Confirm that your device meets the minimum requirements to support the Inflight Entertainment Portal. Southwest is unable to provide technical support, but you may contact us by going to Southwest.com/contact-us to report any problems you had with your onboard experience.

Please note that utilizing privacy browser modes or VPN functionality (such as Apple Private Relay) may impact product availability.

Question 13

What payment method can I use to purchase Internet access on Southwest flights?

Accepted Answer

We accept the following payment options:

Credit Card
PayPal
Apple Pay
Venmo

Question 14

I had trouble with $8 Internet. Can I be refunded?

Accepted Answer

We apologize for any inconvenience. If you didn't receive a top-notch Internet experience, please reach out to us. You may contact us by visiting Southwest.com/contact-us.

Question 15

What kind of device do I need?

Accepted Answer

The Inflight Entertainment Portal is supported on WiFi-enabled devices (802.11g/n) that meet the minimum requirements below. Browser support is limited to most recent version in addition to one previous version. Other devices and browsers may provide limited functionality.

Please note that utilizing privacy browser modes or VPN functionality (such as Apple Private Relay) may impact product availability.

Live TV
Device	Operating System	Browsers
iPhone	iOS 14.0+	Google Chrome, Apple Safari
iPad	iPadOS 14.0+	Google Chrome, Apple Safari
Android	Android 9.0+	Google Chrome
Mac	MacOS 10.14+	Google Chrome, Apple Safari
Windows PC	Windows 10+	Google Chrome & Microsoft Edge

Movies & On-Demand TV
Device	Operating System	Browsers
iPhone	iOS 14.0+	Apple Safari
iPad	iPadOS 14.0+	Apple Safari
Android	Android 9.0+	Google Chrome
Mac	MacOS 10.14+	Google Chrome, Apple Safari
Windows PC	Windows 10+	Google Chrome, Microsoft Edge

Music
Device	Operating System	Browsers
iPhone	iOS 14.0+	Google Chrome, Apple Safari
iPad	iPadOS 14.0+	Google Chrome, Apple Safari
Android	Android 9.0+	Google Chrome
Mac	MacOS 10.14+	Google Chrome, Apple Safari
Windows PC	Windows 10+	Google Chrome, Microsoft Edge