Q: What should I do if I’ve unsubscribed but I’m still receiving emails?

Make sure you ’ve unsubscribed by clicking on the unsubscribe link at the bottom of the email o r log in to your Rapid Rewards account and update your Communication Preferences. It may take up to 10 business days to process your request. If you ’re signed up under multiple email addresses, you ’ll need to repeat these steps for each email address. Remember, even if you unsubscribe from our promotional email, you will still receive emails when you book a flight on Southwest.com.

Q: Can I ever be removed involuntarily from the mailing list?

Yes. If the email we send doesn’t reach you, i t’s returned to our system. We will unsubscribe you if this happens frequently. If we unsubscribe you, you can re-subscribe at any time.

Question 1

How often will I receive email from Southwest?

Accepted Answer

We’ll email you throughout the week with featured content like promotions, sales, news, and more so you’ll always be in the know.

Question 2

How do I subscribe to the mailing list?

Accepted Answer

There are lots of ways to subscribe to our email:

Select Special Offers at the top of any Southwest.com® page and follow the popup prompts.
Click on Wanna receive email from us? at the bottom of any Southwest.com page.
Go to Southwest.com/email-signup.
Log in to your Rapid Rewards® account on Southwest.com. Select My Account and then Profile. Click Communications to subscribe to our email or update your preferences.

Question 3

How do I unsubscribe from the mailing list?

Accepted Answer

Click the unsubscribe link at the bottom of an email or log in to your account on Southwest.com. Select My Account, then Profile, then Communications. Scroll down to view your Email Subscriptions and click Edit to modify your preferences.

Question 4

What should I do if my email address changes?

Accepted Answer

If your email address changes, you’ll need to unsubscribe your previous email address and subscribe using your new email address to continue getting promotional email from us.

Question 5

What should I do if I am not receiving email?

Accepted Answer

If your email address is not on the mailing list, subscribe to the mailing list again.
Add SouthwestAirlines@iluv.southwest.com to your address book to make sure our email isn’t being delivered to your junk or spam folder.
If your email address has been added to the mailing list, contact your Internet Service Provider (ISP) to verify that they have not blocked email from our system.

Question 6

What should I do if I’ve unsubscribed but I’m still receiving emails?

Accepted Answer

Make sure you’ve unsubscribed by clicking on the unsubscribe link at the bottom of the email or log in to your Rapid Rewards account and update your Communication Preferences. It may take up to 10 business days to process your request. If you’re signed up under multiple email addresses, you’ll need to repeat these steps for each email address. Remember, even if you unsubscribe from our promotional email, you will still receive emails when you book a flight on Southwest.com.

Question 7

Can I ever be removed involuntarily from the mailing list?

Accepted Answer

Yes. If the email we send doesn’t reach you, it’s returned to our system. We will unsubscribe you if this happens frequently. If we unsubscribe you, you can re-subscribe at any time.

Question 8

Can I send email to Southwest?

Accepted Answer

Yes. We accept email correspondence from Customers. Whether you'd like to share kudos from your last flight with us or tell us if there is something we could do better, please drop us a line and let us know. Visit our Contact Us page for more information.